What users are saying about

AgoraPulse

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Top Rated
280 Ratings
1 Ratings

AgoraPulse

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Top Rated
280 Ratings
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Score 8.5 out of 101
1 Ratings
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Score 10 out of 101

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Likelihood to Recommend

AgoraPulse

AgoraPulse excels with multi-platform scheduling and queueing evergreen content for regular re-use. It lacks a unified inbox currently and could benefit from beefing up its Instagram listening features and LinkedIn image publishing.
Jason Glogau profile photo

VinTank

VinTank is a tool for many facets of the wine and restaurant industry. Depending on the scale of your business, this tool can be managed and dispersed by an enterprise manager or solely owned by a social media/community manager. The ability to add multiple users and assign responses allows efficiency and proper knowledge to address specific issues brought by our social customers
Ashley Pengilly profile photo

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
VinTank
Boolean keyword searches
AgoraPulse
7.8
VinTank
Filtering out noise/spam
AgoraPulse
7.2
VinTank
Sentiment analysis
AgoraPulse
9.1
VinTank
Broad channel coverage
AgoraPulse
8.5
VinTank

Publishing

AgoraPulse
8.1
VinTank
Content planning and scheduling
AgoraPulse
8.8
VinTank
Audience targeting
AgoraPulse
6.7
VinTank
Content optimization
AgoraPulse
9.1
VinTank
Workflow management
AgoraPulse
7.9
VinTank

Engagement

AgoraPulse
7.6
VinTank
Automated routing and prioritization
AgoraPulse
6.4
VinTank
Customer interaction histories
AgoraPulse
8.4
VinTank
Bulk actions
AgoraPulse
7.9
VinTank

Marketing

AgoraPulse
7.6
VinTank
Lead generation
AgoraPulse
6.6
VinTank
Content marketing
AgoraPulse
9.1
VinTank
Paid media management
AgoraPulse
8.2
VinTank
Campaigns and promotions
AgoraPulse
6.7
VinTank

Channel coverage/integration

AgoraPulse
8.6
VinTank
Twitter
AgoraPulse
9.1
VinTank
Facebook
AgoraPulse
8.9
VinTank
Instagram
AgoraPulse
7.8
VinTank

Reporting/analytics

AgoraPulse
7.3
VinTank
Campaign success analytics
AgoraPulse
7.7
VinTank
Real-time tracking
AgoraPulse
7.3
VinTank
Competitor analysis
AgoraPulse
6.9
VinTank

Account management

AgoraPulse
7.4
VinTank
Role-based user permissions & privileges
AgoraPulse
8.3
VinTank
Mobile access
AgoraPulse
6.6
VinTank

Pros

  • I love having the ability to tag conversations, comments, and individual followers. This makes follow-up and reporting a breeze.
  • The layout is so intuitive. For being such a feature-rich application, it's easy to dive in and get started with the basics rather quickly. The training videos do a great job of breaking things up into bite-sized pieces.
  • The support team is phenomenal. I rarely wait more than a few hours for a response, even during off hours. The team is always courteous and professional. More importantly, they get things done quickly.
Kris White profile photo
  • Geolocation Targeting - Discovers potential customers near your business using geolocation technologies
  • Social Customer Relationship Management - Allows consumer segmenting and response to enhance the customer experience and satisfaction rates
  • Brand Listening - Monitors millions of social conversations using social data to find who is talking about your brand
  • Social Prospecting - Can discover potential customers based on context of their profiles, conversations and influence
  • Specialized Social Index - Relevant to your competition and industry
  • Analytics - Can gauge performance based on conversation, channel size, competition and social customer growth over time
Ashley Pengilly profile photo

Cons

  • I'd like to see support for Instagram Stories.
  • In addition to the calendar view, I'd like to be able to see scheduled Instagram posts in a 3x3 grid view. This would make planning much easier.
  • When creating a new post, it would be nice to have a way to edit photos after uploading. Even just a simple crop option would be amazing, especially for Instagram.
  • The calendar can be a little buggy at times if you try to drag and drop multiple posts into different spots too quickly. A simple page refresh always solves the issue, so it's not a big deal.
  • I'd like to be able to track the performance of LinkedIn posts.
Kris White profile photo
  • Complete Social Channel Management - A platform integration (such as Hootsuite) for planning, scheduling, posting and team management on a larger scale. Would mean one less social management platform for myself.
Ashley Pengilly profile photo

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
We really love the way this platform works and the way it has helped us organize and streamline our day! The time saved is a key factor in why we will continue to use this software and might only consider something else if it were to cover more networks or to improve on the combining of information streams
Christopher Kimball profile photo
VinTank10.0
Based on 1 answer
Given the value of the tools presented, VinTank is a no-brainer. Being able to monitor social mentions of brands, segment customers on various interaction levels, enhance consumer response and experience, all while discovering new and influential customers make VinTank a must have software product for wineries and restaurants. Context of our social mentions have become extremely powerful and VinTank has delivered the tools to use this data to its full potential to deliver true ROI
Ashley Pengilly profile photo

Usability

AgoraPulse9.0
Based on 8 answers
Because it is very easy and simple to use.
Lauren Melnick profile photo
No score
No answers yet
No answers on this topic

Support

AgoraPulse9.2
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo
No score
No answers yet
No answers on this topic

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

To be quite honest, we tried Agorapulse first and liked it so much we decided to go with Agorapulse almost immediately. Ease of use, accessible and easily obtainable analytics were the selling points.Tried Hootsuite but it really did not match up in comparison. Did not like the analytics, and the multiple column social engagement panel was difficult to navigate and hard to learn.We wanted to go with Sprout Social, but it was too expensive for our budget.
Joey McNamara profile photo
No answers on this topic

Return on Investment

  • AgoraPulse has saved time and efforts when it comes to publishing to different platforms at the same time.
  • The metrics have improved the amount of effort we put towards certain programs on campus based on how students react to them.
Brendon Phillips profile photo
  • Enhances Customer Service - Can discover conversations taking place and cater to the needs of our consumers in a more timely manner. Can also segment consumers based on interactions, purchasing behavior (with Vin65 integration) and influence.
  • Discovers and Creates New Customers - I am able to discover potential customers with geolocation targeting and social prospecting. This helps drive traffic to our businesses while growing social awareness of our products.
  • Efficient Customer Service Response - Continuous social monitoring allows me to stay on top of brand conversations and ensure timely responses to customer needs and dialog.
Ashley Pengilly profile photo

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

VinTank

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
VinTank Editions & Modules
VinTank
Additional Pricing Details

VinTank More Information