What users are saying about
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Top Rated
307 Ratings
16 Ratings

Agorapulse

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Top Rated
307 Ratings
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Score 8.5 out of 101
16 Ratings
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Score 8.3 out of 101

Likelihood to Recommend

Agorapulse

If you are managing social media for other businesses, you need AgoraPulse. If you only have your own business and you only have one page per social media platform, I wouldn't spend the money on it.
Jennifer Herring profile photo

Yotpo

Yotpo is a great tool for any organization that has a dedicated full-time resource for the process and elevation of customer reviews. There is workable automation within the tool but apart from the proactive pursuit of reviews, it offers little. Responses to Q and A are 100% manual. Responses to 1 - 3-star reviews are 100% manual in their moderation. There are additional teams whose services can be purchased at an additional cost to help alleviate some of the resource bandwidth consideration, however, Yotpo really only provides depth and help when serviced by a dedicated individual.
Zach Shelley profile photo

Feature Rating Comparison

Listening/monitoring

Agorapulse
8.1
Yotpo
Boolean keyword searches
Agorapulse
7.8
Yotpo
Filtering out noise/spam
Agorapulse
7.2
Yotpo
Sentiment analysis
Agorapulse
9.1
Yotpo
Broad channel coverage
Agorapulse
8.5
Yotpo

Publishing

Agorapulse
8.1
Yotpo
Content planning and scheduling
Agorapulse
8.8
Yotpo
Audience targeting
Agorapulse
6.7
Yotpo
Content optimization
Agorapulse
9.1
Yotpo
Workflow management
Agorapulse
7.9
Yotpo

Engagement

Agorapulse
7.5
Yotpo
Automated routing and prioritization
Agorapulse
6.4
Yotpo
Customer interaction histories
Agorapulse
8.4
Yotpo
Bulk actions
Agorapulse
7.9
Yotpo

Marketing

Agorapulse
7.6
Yotpo
Lead generation
Agorapulse
6.6
Yotpo
Content marketing
Agorapulse
9.1
Yotpo
Paid media management
Agorapulse
8.2
Yotpo
Campaigns and promotions
Agorapulse
6.7
Yotpo

Channel coverage/integration

Agorapulse
8.2
Yotpo
Twitter
Agorapulse
9.0
Yotpo
Facebook
Agorapulse
8.9
Yotpo
LinkedIn
Agorapulse
7.4
Yotpo
Instagram
Agorapulse
7.7
Yotpo

Reporting/analytics

Agorapulse
7.3
Yotpo
Campaign success analytics
Agorapulse
7.7
Yotpo
Real-time tracking
Agorapulse
7.3
Yotpo
Competitor analysis
Agorapulse
6.9
Yotpo

Account management

Agorapulse
7.4
Yotpo
Role-based user permissions & privileges
Agorapulse
8.3
Yotpo
Mobile access
Agorapulse
6.6
Yotpo

Pros

Agorapulse

  • The reporting covers all the metrics you need and allows you to modify the reports as you wish by downloading them as a PowerPoint file.
  • One of the main things we love about AgoraPulse is that they seem to have high standards for their quality control and customer service. They don't roll out new features unless they work 100% and if there is an issue they are on top of it right away and with ample communication.
  • No more wondering if you've seen every comment or message. AgoraPulse's system allows you to ensure you have responded to every item no matter what the client has done on their end.
Jennifer Herring profile photo

Yotpo

  • Send review emails
  • Display reviews cleanly on my website
Aaron Shaffier profile photo

Cons

Agorapulse

  • Expansions into other social networks such as Instagram Story or Snapchat
  • Bit.ly shortening on the Facebook publishing, and in-app Instagram main link changing would be incredibly helpful.
  • Bit.ly API and analytic integrations would be helpful.
Joey McNamara profile photo

Yotpo

  • Limited Amount of Automation
  • Exceptionally Manual Response Process
  • Tool UI could be easier to use
Zach Shelley profile photo

Likelihood to Renew

Agorapulse

Agorapulse 8.1
Based on 85 answers
For one, its pretty much an all-in-one solution. We're also currently subscribing to Buffer, but since AgoraPulse has Facebook scheduling modules, we might make a total switch once tested enough. The Game apps are also comprehensive, we only want to have Instant Wins and Sweepstakes, and not a lot of options has both. The customer service is superb, that's pretty important. We don't want to go through a lot of hassle stuff to get to what we want to do. Bottom line is AgoraPulse is a tool, and a very useful and intuitive tool that makes life so much easier
Marianne Ho profile photo

Yotpo

Yotpo 5.0
Based on 1 answer
Our organization is very lean and agile and does not have the resources to staff either a Marketing or Customer Service Team member on reviews full time. We know and understand the value of such an individual but are unable to staff a position at this point. This reduces the value of the tool in our eyes.
Zach Shelley profile photo

Usability

Agorapulse

Agorapulse 9.0
Based on 8 answers
Because it is very easy and simple to use.
Lauren Melnick profile photo

Yotpo

No score
No answers yet
No answers on this topic

Support

Agorapulse

Agorapulse 9.2
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo

Yotpo

No score
No answers yet
No answers on this topic

Implementation

Agorapulse

Agorapulse 9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo

Yotpo

No score
No answers yet
No answers on this topic

Alternatives Considered

Agorapulse

  • Compared to Woobox, I love how easy it is to setup AgoraPulse contests. I can easily see the contest interface and how it would look like to the audience. There was also lesser need to test and see a live preview of the app because you can already preview it while editing.
  • AgoraPulse UI is also very intuitive, you can get to the menu options instinctively vs Woobox's frustrating UI.
  • AgoraPulse is also much more cheaper if you have a lot of fans.
  • The customer service is much more helpful. If I ask support@AgoraPulse something and they don't have it, they offer alternatives, whereas Woobox has none.
  • The tutorial also is pretty awesome: AgoraPulse has video tutorials allowing me to easily understand how to do things when I can't already figure it out (which is very seldom).
Marianne Ho profile photo

Yotpo

Yotpo is a good tool at a great price. Their service has been helpful rather than delightful and it serves our purpose for the time being. Review syndication, additional automation and better-developed reporting and statistical output would be large growth areas for them. Many of their competitors provide similar solutions, but with a significantly higher price tag.
Zach Shelley profile photo

Return on Investment

Agorapulse

  • The company is able to see what works and what doesn't work on our social platforms. We're able to adjust and evaluate next steps due to the metrics Agorapulse provides.
Erica Mijon profile photo

Yotpo

  • Speed to Resolution Product Feedback (When appropriately staffed)
  • Increased Service scores (Google Reviews, NiceReply, Yotpo)
  • Additional Program Costs for Dedicated Staffing Resources
Zach Shelley profile photo

Pricing Details

Agorapulse

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Agorapulse Editions & Modules

Agorapulse
Edition
Medium
$991
Large
$1991
Enterprise
$4991
X-Large
$2991
1. per installation
Additional Pricing Details
Medium plan: 10 social profiles, 3 users Large plan: 25 social profiles, 6 users X-Large plan: 40 social profiles, 12 users Enterprise plan: 70 profiles, 10 users

Yotpo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Yotpo Editions & Modules

Yotpo
Edition
Pricing starts from
$491
1. per month
Additional Pricing Details

Add comparison