Agreement Express vs. ChurnZero

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Agreement Express
Score 8.5 out of 10
N/A
Agreement Express provides a solution to accelerate merchant boarding and drive scalable risk underwriting. The Merchant ScanXpress solution is designed for Wholesale ISOs, payment facilitators and ISVs to customize their scoring model based on their unique business needs across all merchant segments and the firm’s specific appetite for risk.N/A
ChurnZero
Score 8.1 out of 10
N/A
ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer…N/A
Pricing
Agreement ExpressChurnZero
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Agreement ExpressChurnZero
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Agreement ExpressChurnZero
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Agreement ExpressChurnZero
Security
Comparison of Security features of Product A and Product B
Agreement Express
-
Ratings
ChurnZero
8.7
190 Ratings
1% above category average
Role-based user permissions00 Ratings8.7190 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Agreement Express
-
Ratings
ChurnZero
8.2
202 Ratings
4% below category average
API00 Ratings8.1164 Ratings
Integration with Salesforce.com00 Ratings8.2168 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
Agreement Express
-
Ratings
ChurnZero
7.9
218 Ratings
8% below category average
Product usage00 Ratings8.0215 Ratings
Help desk / support tickets00 Ratings7.9174 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
Agreement Express
-
Ratings
ChurnZero
7.5
223 Ratings
9% below category average
NPS surveys00 Ratings8.1195 Ratings
Sponsor tracking00 Ratings4.777 Ratings
Customer profiles00 Ratings8.0208 Ratings
Automated workflow00 Ratings8.0215 Ratings
Internal collaboration00 Ratings7.3182 Ratings
Customer health scoring00 Ratings7.9220 Ratings
Customer segmentation00 Ratings8.2214 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
Agreement Express
-
Ratings
ChurnZero
7.2
223 Ratings
12% below category average
Customer health trends00 Ratings7.9212 Ratings
Engagement analytics00 Ratings8.1207 Ratings
Revenue forecasting00 Ratings5.769 Ratings
Dashboards00 Ratings7.1217 Ratings
Best Alternatives
Agreement ExpressChurnZero
Small Businesses

No answers on this topic

Intercom
Intercom
Score 8.7 out of 10
Medium-sized Companies
FloQast
FloQast
Score 9.3 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
FloQast
FloQast
Score 9.3 out of 10
Cisco Webex Experience Management (discontinued)
Cisco Webex Experience Management (discontinued)
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Agreement ExpressChurnZero
Likelihood to Recommend
9.0
(1 ratings)
7.9
(226 ratings)
Likelihood to Renew
-
(0 ratings)
8.7
(5 ratings)
Usability
-
(0 ratings)
6.2
(130 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
6.4
(1 ratings)
Support Rating
-
(0 ratings)
5.9
(122 ratings)
In-Person Training
-
(0 ratings)
6.4
(1 ratings)
Online Training
-
(0 ratings)
7.3
(2 ratings)
Implementation Rating
-
(0 ratings)
8.5
(3 ratings)
Configurability
-
(0 ratings)
6.4
(1 ratings)
Ease of integration
-
(0 ratings)
7.3
(1 ratings)
Product Scalability
-
(0 ratings)
9.1
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Agreement ExpressChurnZero
Likelihood to Recommend
Agreement Express
Agreement express is very well suited in places for multinational companies whose revenues are peaking and there are strong chances of encountering fraud along the way. While also being able to monitor each client with their overall scores and able to check for red flags. The Quickest KYCs and screenings come hand in hand with multinational companies for sure.
Read full review
ChurnZero
If you are a SaaS business with a high volume of customers, having ChurnZero is a must. If you have a subscription based business and a customer success or account management function in your company, I would highly recommend ChurnZero.
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Pros
Agreement Express
  • the new clients can be onboarded within minutes and this stands out among other competitive applications
  • has ROI calculator within the website making it hassle free
  • Shows up risk flags of clients with special monitorX
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ChurnZero
  • ChurnZero has excellent customer success! They worked very hard to ensure a successful implementation and launch.
  • The CZ platform gives a detailed view of customer usage. We know exactly how clients are using our platform which allows us to provide excellent customer success services. This allows helps our product team understand the needs of clients and the success of new features.
  • We are able to create plays based on usage which provides a customized and personal experience for each user. CZ makes it possible to give our clients what they need when they need it.
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Cons
Agreement Express
  • Very recently they launched premium services of the application that seems overpriced but that won't be any bigger issue
  • I was not quite happy with the support team in overall but friendly team and coordinates well.
  • having control of the clients entire digital system seemed a bit too much but inorder to determine the score it becomes necessary.
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ChurnZero
  • When composing an email out of segments, the ability to save it as a draft to review later would be awesome, instead of needing to set up a Play
  • In the admin section, I love that we can have a color palate - but we'd like the color palete to be applied in other areas so CZ has more of our companies branding
  • The content templates can be hard to stylize if you don't know html
  • Add the Merge Fields functionality to tasks, especially tasks made by playbooks
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Likelihood to Renew
Agreement Express
No answers on this topic
ChurnZero
Our team is very happy with the product after evaluating multiple vendors, including Gainsight, Totango and Planhat. We like the additional functionality that CZ offers on its enterprise version. We were strongly considering other products if the price was right and functionality worked, but the change management would have been too heavy and taken too long. The ChurnZero team has been a good partner to rely on and allowed us to free up our time and resources to focus on more pressing matters
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Usability
Agreement Express
No answers on this topic
ChurnZero
ChurnZero makes my work life a complete game changer. I say it all the time ChurnZero is a one stop shop for data! I don't fumble through numerous different programs, try to remember different passwords, I literally login to CZ and it is right there in front of me
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Reliability and Availability
Agreement Express
No answers on this topic
ChurnZero
Quick response by the CZ team.
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Support Rating
Agreement Express
No answers on this topic
ChurnZero
I recently had the opportunity to interact with ChurnZero's customer support team, and I must say, I am thoroughly impressed. Their responsiveness and willingness to solve problems are exemplary. From the moment I reached out, their team displayed a level of professionalism and dedication that truly stood out.
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Online Training
Agreement Express
No answers on this topic
ChurnZero
The training and onboarding have been very helpful. Since I was not a part of the team when ChurnZero was implemented, it was important to get brought up to speed as quickly as possible and our CSM has been incredibly receptive in that regard.
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Implementation Rating
Agreement Express
No answers on this topic
ChurnZero
I implemented CZ in 4 months. When I look back, this is not a long time where I needed to get to know CZ by myself (as I did not have knowledge of it at all..) study the Academy, playing around in the test environment and setting up in live environment.
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Alternatives Considered
Agreement Express
The one thing I loved about the agreement express over AuditGenius was the organization of loans to be audited, it is very organised as per the client and his portfolio and shows up flags while the AuditGenius has the list and seems very odd. But also in customer usage, I found many of my business partners using agreement express for the quick onboarding and also for ROI which indeed gave me a strong feeling about the application.
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ChurnZero
Gainsight CS - you need a team to manage this tool; not intuitive to use, and you're not able to be as agile once configured GUIDEcx - One of my favorites in the space, and so easy to set up, configure, customize, and scale. Able to connect onboarding milestones to SFDC cases, and share out as a customer portal. Mixmax has been purchased in past companies to help fill in gaps of other tools (gives us scheduling links, in-inbox email templates, SFDC lead/contact and task management)
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Scalability
Agreement Express
No answers on this topic
ChurnZero
Easy to escalate.
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Return on Investment
Agreement Express
  • Although the premium version is recently released, have to recheck on prices for sure
  • ROI calculator really helped me get my work done
  • hassle free onboarding within minutes is a great takeaway in comparison
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ChurnZero
  • ChurnZero has transformed our NPS strategy, helping us get in front of unhappy customers faster
  • ChurnZero has reduced confusion and data cleanliness issues across our CS org
  • Their customer support has helped us implement and get up and running with Churnzero in excellent time.
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ScreenShots

ChurnZero Screenshots

Screenshot of A control room built for CS leaders to manage every detail of the customer journey while simultaneously providing an overview of everything in progress.Screenshot of Custom Dashboards, to collect, analyze and turn customer data into actionable insights.Screenshot of SuccessCenters, to reach customers when and where they need it most is within the tools themselves.Screenshot of Playbooks make it possible to scale without sacrificing the high-touch service customers expect.Screenshot of Account Insights for both internal and external teams. ChurnZero's collaboration feature makes it possible to keep all groups in the loop. ​