Likelihood to Recommend It is great for organizations that want to ensure that the work they focus on is the work that will have the most impact on value and drive them toward their strategic objectives. I consider it to be a real Product Management tool. If all you are looking for is a tool to hold your product backlog or collect customer feedback, then Aha! is probably going to be overkill for your needs
Read full review Beautiful interface throughout, easy setup, most natural progressions are fluid and easy to use. Browser functionality allows us to use it cross-platform. Very reasonable pricing model as well. We have had a little trouble using Paymo for the entire creative process to have proofs reviewed and approved. Also, have to use external forms to have work submitted from campus.
Read full review Pros Aha! is an all around product management suite. It is great for breaking product plans into initiatives, features, and user stories. This helps the organization understand the product plan and what is driving individual work items. Unlike Jira and project management tools, it helps you prioritize by major themes, features, and releases. Once you start to use it, you can't go back to a project management tool because the views for organizing and prioritizing features just isn't there. Aha! also excels at idea management. You can create a portal for users to submit ideas and manage them through a workflow. Users can submit ideas through a variety of channels, including email, ZenDesk, and SalesForce. You can even attach account values to an idea submitted through SalesForce, though the UI in SalesForce is a little kludgy. This is a great feature for those that have the capacity to manage feedback this way, but be aware that it takes time to manage. Aha! works pretty well with Jira so that project managers can have their backlog that is understandable to the business and engineering can break down those work items however they want. Aha! also has a lot of useful integrations: Slack, ZenDesk, Zapier, etc. It also integrates with every major software project management tool on the market: Jira, Pivotal, Rally, Redmine, and TFS. Read full review The ability to code exactly what time I worked on a project enables me to bill clients more accurately and within different minimums, which besides more accurately tracking time, this has been extremely helpful as I negotiate contracts for services and offer different deals with potential clients. Some are billed to the minute, some in 15-minute minimums, and some in 20-minute blocks. The live reports are great, showing time spent in the minimums that I've set, while also including as much detail as I wish to share. I've now started just writing my notes into the tracker, which are then carried into the live reports - this eases my needing to send logs to clients, as well as helping me to keep projects on track. Read full review Cons The roadmap feature presentation web page could use some better visuals. It's a little bland and grey. The mobile app only shows you what you are assigned. I am not able to manage through the mobile app--I need to use the web page. Read full review It would be really helpful if on the timer tool, they asked you to switch projects when you stop the timer, so it could fill that time in right away for you. I never use the 'My Tasks' because I don't fully understand how to integrate it to be useful to what our purposes are in Paymo. Some Youtube tutorials might be helpful Read full review Usability If you have the time and resources there really isn't anything you can't get Aha! to do for you in regards to managing workflow and releases. The Prioritization features are top of its class, the dashboards are getting better and better every day and the team all seem to really enjoy using it to manage their workloads.
Read full review It is a complete, a bit overambitious app but with many features that are needed. I didn't need most of the features but managed to make the most of the two I was using. Also, I think it is a well-rounded app and I am considering moving some team collab there.
Read full review Support Rating When we signed up for Aha!, we were assigned an Aha! team members to help us with training/questions. The meeting was set weekly, and it exponentially helped with our familiarity with Aha! Support is beneficial and has a lot of experience working with product teams.
Read full review Good! Fast, excellent, speedy responses. They always wanted to know why and how they could improve on something (good on receiving feedback, too). Not that they were much needed, but my limited experience with them is good; they were really keen to understand what the problem was really about and how they could help with it.
Read full review Alternatives Considered In terms of outright features, a lot of roadmapping tools have the same feature set. We chose Aha! based on look-and-feel, the easy learning curve, and the reviews it has. Between collaboration, milestone tracking, comment threads, and content importing and exporting, we had every feature in Aha! that we were looking for.
Read full review We still use
Trello and
Slack , but
Basecamp and
HubSpot are too much for our operation to manage or integrate. Paymo is missing some of the tracking features of
HubSpot and isn't as universally used as
Basecamp but we've been with them for 8 years and they seem to know what matters most to their user base
Read full review Return on Investment It has helped us improve our product lifecycle communication. We have less wasted time spent figuring out where the project is and what it's waiting on. This has helped departments further down the project better use their time so they're already aligned with what's happening rather than waiting for a handoff. Aha! has helped include our customers more in our product planning and especially in our bug fixes and new feature roadmaps. Aha! has improved our strategy meetings or roundup discussions by storing everything in one place. They're shorter and more focused. Read full review Gives me more accurate time that I've spent on projects compared to older methods I've used. Has data that I can pull together, for example my boss wanted to know the percentage of time I'd spent working on projects for one client compared to everything else - I was able to give them an accurate percentage. Forces you to stay on top of jobs, which can lengthen the time to complete something Read full review ScreenShots Aha! Roadmaps Screenshots