What users are saying about
35 Ratings

Workfront

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457 Ratings
35 Ratings
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Score 8.3 out of 101

Workfront

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457 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.3 out of 101

Add comparison

Likelihood to Recommend

Aha!

I would specifically recommend Aha when the need is around roadmapping and the ability to outline strategic priorities and goals. However, it is less suited for project based work and that is often conflated into product management tools. It also lacks resource management, which is why the focus should be strictly with strategic planning
No photo available

Workfront

It is well suited for all types of project management. It is able to absorb and extract data in many forms.
Jen Franz profile photo

Feature Rating Comparison

Project Management

Aha!
Workfront
7.8
Task Management
Aha!
Workfront
8.8
Resource Management
Aha!
Workfront
6.7
Gantt Charts
Aha!
Workfront
7.2
Scheduling
Aha!
Workfront
7.5
Workflow Automation
Aha!
Workfront
7.6
Team Collaboration
Aha!
Workfront
8.8
Support for Agile Methodology
Aha!
Workfront
7.5
Support for Waterfall Methodology
Aha!
Workfront
7.8
Document Management
Aha!
Workfront
7.6
Email integration
Aha!
Workfront
7.8
Mobile Access
Aha!
Workfront
7.4
Timesheet Tracking
Aha!
Workfront
8.5
Change request and Case Management
Aha!
Workfront
7.9
Budget and Expense Management
Aha!
Workfront
7.9

Professional Services Automation

Aha!
Workfront
6.4
Quotes/estimates
Aha!
Workfront
6.1
Invoicing
Aha!
Workfront
5.8
Project & financial reporting
Aha!
Workfront
7.7
Integration with accounting software
Aha!
Workfront
6.0

Pros

  • Aha! is an all around product management suite. It is great for breaking product plans into initiatives, features, and user stories. This helps the organization understand the product plan and what is driving individual work items. Unlike Jira and project management tools, it helps you prioritize by major themes, features, and releases. Once you start to use it, you can't go back to a project management tool because the views for organizing and prioritizing features just isn't there.
  • Aha! also excels at idea management. You can create a portal for users to submit ideas and manage them through a workflow. Users can submit ideas through a variety of channels, including email, ZenDesk, and SalesForce. You can even attach account values to an idea submitted through SalesForce, though the UI in SalesForce is a little kludgy. This is a great feature for those that have the capacity to manage feedback this way, but be aware that it takes time to manage.
  • Aha! works pretty well with Jira so that project managers can have their backlog that is understandable to the business and engineering can break down those work items however they want.
  • Aha! also has a lot of useful integrations: Slack, ZenDesk, Zapier, etc. It also integrates with every major software project management tool on the market: Jira, Pivotal, Rally, Redmine, and TFS.
Ross Reynolds profile photo
  • We love the agile capabilities in Workfront. The tool does a great job of combining agile and traditional task management into a single tool.
  • Workfront Request Queues provide an easy way to manage and route requests ensuring that the right people see and act on requests.
  • Workfront reporting allows to automate project status reporting without having to write a separate status report. We enter project updates directly into Workfront and then use scheduled reports to deliver information to stakeholders.
John Rozeboom, CSM, PMP profile photo

Cons

  • There are a few catches once you get down to using it. For example, Aha! maps products to projects as a one-to-one in Jira. Why should anyone care? If your Engineering team is organized into functional groups that work on more than one product, this can be a mess. You can't send features to two different teams for one product. Other products like Wizeline support this.
  • Idea management can be overvalued. Be sure you need it before you make it a must-have feature. Idea management is great for enterprise B2B companies with a small base of users to support and the development capacity to be responsive to ad hoc feedback. Think a closed beta participant group, a CAB or small disciplined internal user group like Customer Success. However, it takes a large PM team and excess capacity in Development to manage this sort of feedback. Otherwise, you set yourself up for failure. Look at Aha!'s own idea portal, and you can see it takes a large PM team to track everything, and even then, the user community has to accept that there isn't going to be an immediate response the way a service desk would respond to a problem ticket. If this functionality is not key, there are other tools like User Voice that can be purchased separately later to provide best of breed feedback management.
  • Capacity Planning is a major missing feature. Aha! has half functional capacity planning. It requires manual entry and does not support easy bottom up feedback and progress tracking from the dev team working in Jira. My team found that it was not usable enough to show what was above or below the line on the fly. This is very disempowering for Product Managers who 'want their mojo back' as Aha!'s marketing says. There is a huge discussion in the Aha! user community about this. Even Brian and Chris have responded, so they are looking at it. It's hard to lead management discussions about what to do when resource tradeoffs on what is above or below the line are not clear. This has been one of the most requested features that is still not there after a year of users clamoring for it...
  • The SalesForce integration is not as useful as we thought. My Sales Team found it unusable because of kludgy UI issues. Also, it was hard for users to pile on with other accounts needing the feature, so it only represented one ask from one account, not the market. Plus, it can be totally random which sales person speaks up, leading to a squeaky wheel effect. We found it easier to run this kind of analysis through our web analytics tool, Woopra. Any major account requests were just handled the old fashioned way.
  • We did not use the strategy or roadmap screens as much. We really just needed a wiki to store this info. Old fashioned PowerPoint and tools like Product Plan can cover this as an alternative. Our core usage centered around the initiatives, the product backlog screen, and the reporting (for the roadmap as opposed to the actual roadmap page).
Ross Reynolds profile photo
  • In terms of what Workfront could do differently or improve, the poser of the search features is in their ability to gather any type of data within the application. Results can occasionally be dense and could use the ability of applying a second level of filtering. Adding in constraints of variables such as date or job could be very helpful in reducing results and saving time.
  • Constantly adding to the available APIs is helpful but perhaps focus groups to figure out some of the emerging application and technologies for which APIs should be added would perhaps be useful. Of course, this could already be taking place without my knowledge...
  • Certain features such as projects specific data might benefit from the ability to take them offline in small quantities .
Jim Sales profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Workfront7.8
Based on 59 answers
Most companies have their PM's using MS Project in silos. It's often used at the beginning of projects to help establish PMLC and SDLC Phase milestone dates but can quickly become cumbersome to update as the project starts moving. The collaboration capabilities give the ability of key stakeholders or team members to provide input in an online, Facebook or Salesforce-like manner. But the PM still has ultimate control over the plan. Status'ing and executive reporting becomes very easy and real-time
Kurt Hickman profile photo

Usability

Aha!6.0
Based on 1 answer
The functionality is there, but it's intimidating to learn.
No photo available
Workfront8.0
Based on 17 answers
I have witnessed users with a PMP background pickup the tool and use it to its full capacity within a week with very little training. Users without basic project management skills, however, have taken much longer with extensive one-on-one training. The tool is highly intuitive if you have a PM background.
Shannon C. King profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Workfront9.1
Based on 8 answers
Reliable uptime with posted maintenance windows. Frequent updates to hosted environment with minimal disruption.
Andy Willums profile photo

Support

Aha!10.0
Based on 1 answer
Support always answered in 24 hours for any inquiry-- a reasonable timeframe for most of our requests. The PM team participated actively in supporting their features, keeping them close to the product.
Ross Reynolds profile photo
Workfront7.7
Based on 11 answers
It would be nice if the support forms were more dynamic so you could add more information to the support ticket when you enter it to reduce back and forth with the support team member. Also communication on escalated tickets isn't always great. It's gotten better over the years but still needs improvement. Other than that, initial response on support tickets is really quick and the people I've dealt with have always been very professional.
Mike Tompkins profile photo

Online Training

No score
No answers yet
No answers on this topic
Workfront8.9
Based on 4 answers
The training is very easy to use and you can simply choose the topics included in the course(s) that are most important to your training needs. After each training course, you are tested on what you have learned. If you need a refresher course, they provide Course Catalogs as well as instructor-led courses & workshops.
Maryland Tracy profile photo

Implementation

No score
No answers yet
No answers on this topic
Workfront8.3
Based on 10 answers
I would recommend all user's using Workfront to go through the training material provided. Have all user's practice in the Sandbox environment and have your workflow documented for the consultant before he arrives on site.
Maryland Tracy profile photo

Alternatives Considered

We selected Aha over the other options as our specific goal and need was to align as a Product Management team across all our lines of business. While other products did well, the customized abilities of Aha, price points, and Atlassian integration tools made it a clear choice
No photo available
We reviewed 7 other project systems when we were reviewing systems to use. We decided to use Workfront 7 years ago. I don't remember the other systems we reviewed but I do remember that were we especially impressed by the customer service and responsiveness we received from our first contact with Workfront (when it was AtTask) as compared to the others. Our questions were answered immediately and testing was easy - so the fact that we were speaking to many other representatives for each of our systems we were evaluating, after the features we needed were identified, it was easy to see who stood out from a customer service perspective since we were interested in the proper support as we went through the process of using a project management system.
Renee Bulla profile photo

Scalability

No score
No answers yet
No answers on this topic
Workfront9.1
Based on 2 answers
We have been using Workfront for about 3 years. During this time they continue to be a very stable project management system. Workfront's overall scalability is able to handle increased loads of work. When using Workfront for a project management tool for the web team, we store documents, images & video's without any issues. They work with their customer's to provide the best project management system in the market today! I highly recommend Workfront for all project management needs. Workfront strives to deliver unique technology solutions to growing companies!
Maryland Tracy profile photo

Return on Investment

  • We are still within the first year and have yet to be able to measure ROI specifically, but the broad team has been really supportive of the adoption.
  • There is clear potential in Aha to be used more broadly than we do now, and we have already expanded it's use into other parts of our Product Team.
  • The integration work is the current roadblock, but once that is ironed out with the help of Aha support, we should be good to go.
No photo available
  • Workfront has impacted our team and individual accountability for accuracy on projects.
  • Workfront has helped keep us on deadlines and timing for projects. We meet our deadlines 100% now that we use Workfront.
  • Workfront has helped us eliminate errors on projects by 80% so we don't have to do them over.
Renee Bulla profile photo

Pricing Details

Aha!

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Aha! Editions & Modules
Aha!
Edition
Premium
$591
Enterprise
$992
Enterprise+
$1492
1. user/month
2. product owner or contributor/month
Additional Pricing Details

Workfront

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Workfront Editions & Modules
Workfront
Additional Pricing Details