AHEAD vs. Rimini Street

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AHEAD
Score 8.0 out of 10
N/A
AHEAD builds platforms for digital business. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help enterprises deliver on the promise of digital transformation. AHEAD was founded in 2007 and in 2019 merged with Sovereign Systems, and Data Blue. The services formerly available under those brands is now available from AHEAD, LLC.N/A
Rimini Street
Score 8.8 out of 10
N/A
Rimini Street, headquartered in Las Vegas, is a global provider of enterprise software support products and services, and a third-party support provider for Oracle and SAP software products, specializing in database and ERP support and management services.N/A
Pricing
AHEADRimini Street
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
AHEADRimini Street
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AHEADRimini Street
Top Pros

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Top Cons

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Best Alternatives
AHEADRimini Street
Small Businesses

No answers on this topic

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Medium-sized Companies

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AVI-SPL
AVI-SPL
Score 8.8 out of 10
Enterprises

No answers on this topic

AVI-SPL
AVI-SPL
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AHEADRimini Street
Likelihood to Recommend
8.4
(42 ratings)
8.7
(30 ratings)
Support Rating
-
(0 ratings)
8.2
(14 ratings)
In-Person Training
8.4
(2 ratings)
8.2
(1 ratings)
Implementation Rating
9.0
(5 ratings)
8.2
(1 ratings)
Vendor post-sale
8.6
(3 ratings)
8.2
(1 ratings)
Vendor pre-sale
8.6
(3 ratings)
-
(0 ratings)
User Testimonials
AHEADRimini Street
Likelihood to Recommend
AHEAD (formerly Sovereign Systems + Data Blue)
They are easily our go to company for anything revolving around VMware suite, whether that is infrastructure related, automation related, or monitoring related. It's a no brainier to get their assistance with a lot of tasks as they can competently implement complex designs. Also on the storage architecture side they are great. I'm sure there is much more but for my team we mainly leverage them in these areas.
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Rimini Street
If you want good, solid EBS support without constantly supplying your db version, OS information, patch levels, and a dozen other details before getting anywhere with your support provider, give Rimini Street a look. I know our organization looked at Rimini due to the high cost of OEM-provided support for R12 and is saving money by choosing Rimini as an alternate supplier.
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Pros
AHEAD (formerly Sovereign Systems + Data Blue)
  • The provided pre-req documentation was thorough and well thought out, making it easy to jump into the project.
  • The design session to gather our requirements was very helpful, Sovereign's familiarity with the vRealize product line along with diagramming our desired layout confirmed our decision to bring in assistance with the project.
  • When we ran into some issues with Sovereign's custom code their development team was on top of it and solved the issue in a matter of a few days.
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Rimini Street
  • Their ticketing system is easy and fast (within 15 minutes). Depending on the priority, an issue is assigned immediately. If the issue persists for a few hours, they have global support until the issue is resolved.
  • I have worked with Rimini Street on modules such as Payables, General Ledger, Inventory, Receivables, Purchasing, EAM, Fixed Assets, and custom programs. These could be generic or specific to an issue.
  • I had to open a priority one ticket for the month-end closing issue, and the response and solution were lightning speed.
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Cons
AHEAD (formerly Sovereign Systems + Data Blue)
  • Coordination of product orders with the vendor although I think the vendor is the bigger issue. Insuring delivery time frames are met is of great importance with these kinds of projects.
  • Communication between scheduled project meetings. There could be more contact between meetings.
  • Provide a customer portal for project tracking.
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Rimini Street
  • We as a mixed staff from DBA team and Finance team are very happy with the Rimini Street's support. It seems they would take whatever issues and problems and give us some information and support.
  • One of the example is that our PeopleSoft were hosted on Windows 2008R2. As Microsoft de-supports the version. We had to do an upgrade of the OS. Rimini Street advised us a few options and support us on the journey of the OS upgrade. They are on standby when we are doing the PROD upgrade process.
  • We had an incident when Windows 2008R2 does not work as expected after one patch reboot. Rimini Street staff helped us to recover the PeopleSoft application and migrate the application into a newly restored host from a known good backup, migrate the database over and managed a "no data lost" recovery.
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Support Rating
AHEAD (formerly Sovereign Systems + Data Blue)
No answers on this topic
Rimini Street
For 99% of cases, we got the proper resource assigned in an appropriate amount of time. In very few cases, the case was shuffled between analysts, trying to find the right resource and usually required repeated re-explanation of the entire issue, which was time consuming and unproductive.
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In-Person Training
AHEAD (formerly Sovereign Systems + Data Blue)
I would not call it training, rather would call it knowledge transfer.
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Rimini Street
We didn't have "in-person" training, but it really wasn't necessary. The site is intuitive enough you'll not have any issues opening or managing your cases via the Rimini portal.
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Implementation Rating
AHEAD (formerly Sovereign Systems + Data Blue)
Having extensive pre-implementaton dialogue really made the process much smoother. We had most of our bases covered and were ready for the equipment installation/implementation, except for the previously mentioned network configuration issues that arose.
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Rimini Street
From an end-users perspective it was pretty seamless. a) Here's your new website to open and manage cases. b) Here's your credentials c} Here's the process for sharing documentation with the Rimini staff working the case. Step (c) was a bit different because the agreement stipulates we aren't sharing Oracle intellectual property back-and-forth. So the process of providing some of the issue documentation was different than working with Oracle support directly.
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Alternatives Considered
AHEAD (formerly Sovereign Systems + Data Blue)
No answers on this topic
Rimini Street
Bo other product since this decision was out of my control. If I was to decide, I would surely recommend using Rimini Street as an alternative to Oracle Database support since their employees seem to be very knowledgeable and have the necessary Database Administrator experience needed to help provided the needed support when needed.
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Return on Investment
AHEAD (formerly Sovereign Systems + Data Blue)
No answers on this topic
Rimini Street
  • we had a few road bumps initially but setup new structures to deal with things in the future. No major issues since
  • They are overall at least as good as the Oracle Support we had in the past. In some cases better, but in same as good as.
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