Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Airbase
Score 8.2 out of 10
N/A
Airbase headquartered in San Francisco offers a cloud-based accounts payable and spend management solution, and combines a pre-approval system with corporate cards, allowing users to manage the entire AP spend process in one place.N/A
BILL
Score 7.5 out of 10
N/A
BILL is an online service for SMBs which provides a central dashboard for managing Accounts Receivable, Accounts Payable, and cash flow management. It syncs with all major accounting systems like QuickBooks, Sage, Intaact, and NetSuite.
$45
per month
Pricing
AirbaseBILL
Editions & Modules
No answers on this topic
Essentials
$45
per user/per month
Team
$55
per user/per month
Corporate
$79
per user/per month
Enterprise
Custom Pricing
Offerings
Pricing Offerings
AirbaseBILL
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
AirbaseBILL
Payment Management
Comparison of Payment Management features of Product A and Product B
Airbase
8.3
18 Ratings
32% above category average
BILL
3.5
4 Ratings
53% below category average
Customizable Approval Policies9.017 Ratings5.52 Ratings
Financial Document Management8.116 Ratings3.34 Ratings
Payment Status Tracking8.717 Ratings1.64 Ratings
Payment Audit Trail8.616 Ratings3.64 Ratings
Duplicate Bill Detection8.315 Ratings8.12 Ratings
Advanced OCR7.514 Ratings1.01 Ratings
Electronic Funds Transfer8.214 Ratings1.43 Ratings
Accounts Payable
Comparison of Accounts Payable features of Product A and Product B
Airbase
8.5
16 Ratings
43% above category average
BILL
3.8
2 Ratings
36% below category average
Automated Accounts Payable Processes8.516 Ratings4.82 Ratings
Vendor Management8.515 Ratings5.52 Ratings
Tax Form Preparation00 Ratings1.01 Ratings
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AirbaseBILL
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Enterprises
Webexpenses
Webexpenses
Score 8.4 out of 10
Webexpenses
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Score 8.4 out of 10
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User Ratings
AirbaseBILL
Likelihood to Recommend
8.5
(22 ratings)
2.7
(64 ratings)
Likelihood to Renew
8.0
(1 ratings)
8.9
(13 ratings)
Usability
8.1
(8 ratings)
1.0
(6 ratings)
Availability
7.0
(1 ratings)
8.3
(6 ratings)
Performance
8.0
(1 ratings)
10.0
(2 ratings)
Support Rating
8.0
(2 ratings)
1.0
(17 ratings)
Online Training
9.0
(1 ratings)
9.0
(2 ratings)
Implementation Rating
8.0
(1 ratings)
8.0
(5 ratings)
Contract Terms and Pricing Model
8.0
(1 ratings)
-
(0 ratings)
Ease of integration
7.0
(1 ratings)
10.0
(1 ratings)
Product Scalability
8.0
(1 ratings)
-
(0 ratings)
Professional Services
1.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
8.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
AirbaseBILL
Likelihood to Recommend
Airbase
Airbase is suitable for companies that don't have very many legal entities. The features for multi-entity companies are inefficient, often requiring the user to look at only one entity at a time. That, coupled with requiring the company to prefund money into an Airbase account in order to use a physical corporate card or virtual card can be burdensome. Prefunding requires that you maintain cash in Airbase in order for the credit cards to be used, which in reality, is more like a debit card. And when using multiple entities, you have to have money in separate accounts. Therefore, you have to constantly monitor if you're balances are sufficient. There is a feature to auto load funds when the balance reaches a certain threshold, however, the loading of funds takes 5 business days. It was almost impossible to predict at what point wallet loads needed to be initiated, and therefore required a significant sum of cash to sit in Airbase accounts. There were instances where significant costs would come up, and our employees were unable to pay for them because the cash ran too low before the wallet load was completed.
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BILL
It depends, Bill.com certainly has a strong reputation and I agree it can be a great solution in the right scenario but I think the implementation and initial setup are critical and need to be well thought out based on the setup of the organization you are a part of.
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Pros
Airbase
  • Uploading receipts is seamless and easy! I hardly ever have issues with this and the doc reader seems to work very well.
  • Being able to see who needs to approve my reimbursement requests and adding notes/comments to reach out for questions or bump them as a reminder is a great feature.
  • Email notifications are helpful and timely of knowing when an approver has approved my reports.
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BILL
  • The fact that bill.com automatically processes most information on the invoice is really helpful - leads to quicker processing
  • The "to do list" feature ensures you see the tasks that need to be completed ASAP
  • The reports section is very helpful in year end prepping for audits
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Cons
Airbase
  • The Airbase Invoice date syncs with the accounting system's current month date if the previous month is closed.
  • Split expenses and attendees' departmental expense recording. We are currently collaborating with Airbase for a different look and applicability of this functionality.
  • More filters to be added into the report creation and export.
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BILL
  • Currently, our company uses a different platform to submit expenses, we only use bill.com to receive them. So perhaps this isn't actually a place where bill.com could improve, but the expense submission process may not have been robust enough for our company.
  • The bill.com platform wasn't the most beautiful or pleasing to use, but this is a minor fault.
  • I'd love a way to set up recurring payments (e.g., my phone bill is reimbursed each month).
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Likelihood to Renew
Airbase
Airbase is a great solution, especially for smaller companies without an ERP that has an AP module. If an ERP was implemented, Airbase would be less valuable.
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BILL
While our firm does not use Bill.com internally, we know many customers that use Bill.com and are very happy with it. Based on the feedback from current users, I would say that the product should have a strong renewal forecast. Once customers move their AP to the cloud, they would be unlikely to move it back given a choice.
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Usability
Airbase
See previous comments about some UI/UX features that can be improved: - Can't see full merchant name or approver in the desktop "Reimbursements" screen - Can't see or filter expenses by "Purpose" as a user - Receipt mgmt and submission in app could be less clunky
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BILL
Bill.com continues to raise the bar with new features and improved interface. The Fast Pay option is another innovation that reduces administrative time when you have to get an overnight check out. The new Chat Support interface, powered by Zopim, which is world-class, adds to the responsiveness of Bill.com's support team and makes getting real-time answers that much easier.
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Reliability and Availability
Airbase
Over the last 3 years, we've only had one major service issue that rendered Airbase unusable for us for about 24 hours. That said, they navigated the SVB bank crisis very well and made sure funds were available during that time.
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BILL
The only time Bill.com was ever "unavailable" was then the Sync to Quickbooks function failed. That happened a time or two but was usually quickly remedied. I'm not sure if that's an issue with newer online versions of Quickbooks Enterprise -- at the time we were using a remotely hosted Quickbooks instance accessed via terminal server (vs a cloud offering like Bill.com is)
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Performance
Airbase
Pages load fairly quickly - there are times where clearing the cache is necessary for the platform to function correctly.
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BILL
pretty fast usually
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Support Rating
Airbase
The customer support offered by Airbase has been top-notch; we could not have asked for anything more. They were accommodating during the onboarding process. They have always been quick to respond to any issue that we have faced. We get the sense that they are well-run and organized company.
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BILL
I could not explain to them how I was trying to remove an old email account from my company page while granting the new email account access to the bank account that the first email account had added. The "set a bank account as inactive" button is labeled delete, but they don't seem to recognize that. I requested my Bill.com account be deleted on Wednesday so I could start all over with a fresh account; this seemed to be completed Wednesday night, but when I tried to create a new Bill.com account from the same email, it took me to my old bill.com account.
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Online Training
Airbase
Very effective training, fully educated admin users who were then able to train other users.
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BILL
The online training provided by Bill.com is concise and since the firm consistently improves the platform functionality, users are able to select the training for the modules they specifically need.
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Implementation Rating
Airbase
The Airbase team was very helpful in importing our .csv files from our previous system. They provided a great overview of the system for the rest of the company and everyone got up to speed quickly.
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BILL
I heard from my leadership that it went very well.
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Alternatives Considered
Airbase
We chose Airbase for the virtual cards and cashback. Having complete control over our software spending via virtual cards was important to us for several reasons, including security, audit, budgetary, etc. We knew it had functions for expenses and bill payments, so we thought we would switch to them, but we were slow to do so. We would have switched sooner if we had known how good these functions were and that they were better than their counterparts.
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BILL
top solution out there to simplify accounting and finance tracking. Only negative note: they started charging for every single client ACH payment done through Quickbooks. Originally this feature was free, but then it grew to up to $10 per transaction. Reason for which we had to look into alternate solutions
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Scalability
Airbase
It is very scalable among different departments in one company. We have not tried to use it yet with multiple entities so I cannot speak to that experience.
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BILL
No answers on this topic
Return on Investment
Airbase
  • With Airbase, we are able to cut down on costly late fees with total insight into spending limits
  • With approval workflows, we're able to cut down on uneccesary spending that can plague a budget
  • With Airbase's Support Team, we feel like true partners
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BILL
  • After receiving an offer to 'finance' outstanding invoices, I was enticed by the promise of a 3% total cost for a 60-day period, with the possibility of extending the financing for an additional 10 months (for an additional fee). Eager to access funds, I decided to finance an invoice worth $17,160.00. Within 24 hours, BILL deposited $16,645.20 (97% of the invoice amount) into my account.
  • However, when the customer paid their $17,160 invoice four days later, instead of the funds being deposited into my checking account as I expected, BILL chose to retire the loan and retain my $514.80 fee for the 4 day advance period. This unexpected turn of events resulted in an effective interest rate of a staggering 273.75%. It was clear that this arrangement was far from what I had initially understood, and the financial impact was outrageously high.
  • Frustratingly, my attempts to resolve this issue through customer service were in vain, as I spoke with three agents who provided no satisfactory solutions. To anyone contemplating using BILL's services, I strongly urge you to carefully scrutinize the fine print and consider opting for a more reputable finance company."
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ScreenShots

Airbase Screenshots

Screenshot of Guided ProcurementScreenshot of the Airbase mobile app, which enables users to approve expenses.Screenshot of spend requests and approvals.Screenshot of Virtual CardsScreenshot of spend can be viewed in real time.Screenshot of Integrates with NetSuite.

BILL Screenshots

Screenshot of BILL’s central dashboard, which displays upcoming bills, invoices, and ingoing and outgoing payments.Screenshot of BILL automatically pulls in bills via email and automatically starts the process. It also checks for duplicate invoices by looking at the invoice numbers and payment amounts to flag questionable invoices.Screenshot of BILL's desktop and mobile applications so users' teams can review invoices and send payments on-the-go.Screenshot of BILL’s mobile app, which can be used to review invoices, add comments, and approve from anywhere.Screenshot of The overview screen, where the status of invoices can be reviewed to get a bird’s eye view of tasks.