Likelihood to Recommend It is great for those travelers looking for longer-term accommodations, such as greater than a week or a few weeks. For those staying for only a day or two, it can still be useful, but a hotel may be more appropriate for these kinds of stays. Moreover, many of our travelers like the ability to have a full apartment due to the nature of their stay or the length, and thus using this allows us this added flexibility in finding accommodations with this.
Read full review I would highly recommend SAP Concur as it's the best tool for managing all our business travel and expenses in one place. It's very easy to use and has a very dedicated and supportive customer team available 24/7. The mobile app makes it easy to manage all our expenses through an intuitive and user-friendly interface.
Read full review Pros Offer new ways to travel and connect Find homes and boutique hotels known for great hospitality and 5-star ratings from other business travelers. It has work ready places to stay It also brings teams together with experiences Read full review SAP Concur has mobile applications for iOS and Android devices. It offers capabilities that automate complex and repetitive accounting processes. In addition, SAP Concur offers invoice, travel, and expense modules in one place. It eradicates errors when paying vendors by matching POs, invoices, and receivables. Read full review Cons video support for virtual team experiences could be improved Perhaps a questionnaire or search feature to narrow down options for those unsure of what experience/trip they are thinking to go with Read full review Data syncing between the mobile app and the web platform may occasionally experience a little delay. That is not a major problem, but it can cause small inconsistencies in real-time data. Concur's setup features may seem a little complicated to certain administrators. Concur offers a number of powerful reporting services, but some users might want more in-depth options for tailoring reports to their own business requirements. Read full review Likelihood to Renew Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
Read full review Usability The user interface is very user friendly. It makes it easy to filter through the different options it has to offer based on price, location, and the scenery you as the customer would most prefer. This is an extremely helpful feature when there are so many choices to choose from
Read full review I think it is very easy to use, especially once you are acquainted with it. I think the UX could be improved so some things, like accessing old reports, are more intuitive once you learn it though it is not difficult to replicate.
Read full review Reliability and Availability In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall. We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption. While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Read full review Performance Pages always load quickly, reports are always completed in a quick and efficient time frame, and everything about the experience is swift. I've never had any frustrations or complexities that can't be handled easily
Read full review Support Rating I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
Read full review In-Person Training My Seniors were the ones who taught me about Concur. Concur Support team has sent me training links and answered me in their tickets too. Usually they are helpful and knows their stuff. There are times when webex meetings is conducted for reporting training. They were very patient and took down all the details from me.
David Tay Senior Customer Solution Specialist – R2P
Read full review Online Training To the point and adapted to user
Read full review Implementation Rating There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area. A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Read full review Alternatives Considered Airbnb for Work is very useful for any city. Our practicality of staying where we want is excellent, it really helps us a lot and I'm sure it has already "saved" several people who made last minute reservations, just like me hahaha. We have other platforms that can also help us, but we have a certain preference for Airbnb.
Read full review We have not used any other product for travel and expense management. Earlier this process was manual through HR and Accounts department. SAP Concur now makes the bookings and reimbursements process online and easy for us. SAP Concur also keep track and records of all expenses done. Therefore, it helped our teams to manage financials.
Read full review Scalability This program has been very helpful, user friendly and has been a great asset to use to assist with time management. Not only are leadership involved with using this program but all staff as well. This is also a great way to hold each accountable. Easy startup with not many means for hands on training
Read full review Return on Investment It has helped our organization to save costs since one place can accommodate many co-workers rather than booking rooms for only two people where the team travels in a group. Better deals are available if you are regular customer Upgrade options are available which help save money rather than buying a premium suite Read full review One of the things that I can notice the most through the use of this software is the ease with which I can make travel reservations for business meetings in other cities. As it is a multifunctional software, it allows us to carry out different tasks, and we can finish in record time, so we can also focus on different tasks that are also important for the proper development of the company. Read full review ScreenShots