What users are saying about
4 Ratings
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Top Rated
52 Ratings
4 Ratings
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Score 7.2 out of 100

Dialpad

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Top Rated
52 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

Aircall

I think Aircall is suited for any company that needs to manage their phones easily - and especially if that phone is managed by multiple people. Being able to assign a voicemail to a specific user is so handy!
Anonymous | TrustRadius Reviewer

Dialpad

Being able to text from the desktop is a huge advantage to my work. Being able to receive pictures, mark them up for clarity on the desktop and send them back is a huge time saver for me. As a straight-up VoIP tool, it is less appropriate - call quality is often poor, the advantages of going through the desktop are minimal, and if I'm using the iOS app I'd rather just make a regular phone call, for more reliable quality and connection.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Aircall
6.0
Dialpad
Hosted PBX
Aircall
8.0
Dialpad
Multi-level Interactive Voice Response (IVR)
Aircall
8.0
Dialpad
User templates
Aircall
5.0
Dialpad
Call reports
Aircall
5.0
Dialpad
Directory of employee names
Aircall
4.0
Dialpad

Call Management

Aircall
5.6
Dialpad
Answering rules
Aircall
7.0
Dialpad
Call recording
Aircall
9.0
Dialpad
Call park
Aircall
4.0
Dialpad
Call screening
Aircall
2.0
Dialpad
Message alerts
Aircall
6.0
Dialpad

VoIP system collaboration

Aircall
7.6
Dialpad
Audio conferencing
Aircall
7.6
Dialpad

Mobile apps

Aircall
7.5
Dialpad
Mobile app for iOS
Aircall
7.5
Dialpad

Pros

Aircall

  • Support line
  • Shared inboxes
  • Support
  • Implementation
Anonymous | TrustRadius Reviewer

Dialpad

  • Dialpad's desktop software is generally pretty reliable. Calls are good quality, and it had a lot of features.
  • Their call transcription option is really cool and it's very cool that they're offering progressive new tools like that.
  • Their integration with UberConference (also their product) is great - it made conference calls easy to set up and send the info to all people involved. Having that as a back up as well was always nice to have.
  • Their support team was generally pretty solid, even roping in engineers to give us a full analysis of why calls went bad.
Scott Entwistle | TrustRadius Reviewer

Cons

Aircall

  • The mobile app should have all the same features of the desktop app including being able to add multiple callers to one call.
  • I wish Aircall had texting so we could integrate one phone system with our CRM (HubSpot).
Anonymous | TrustRadius Reviewer

Dialpad

  • Constantly needing an update (could be seen as a pro)
  • Need a STRONG internet connection for optimal results
  • Support team isn't always quickly responsive
  • All settings found on the internet instead of in-app - makes for a lot of unnecessary clicking around
Austin Grammon | TrustRadius Reviewer

Usability

Aircall

No score
No answers yet
No answers on this topic

Dialpad

Dialpad 8.0
Based on 1 answer
Almost every feature is quite easy to use and understand. The only complaint I have is with the call recording features, it should be able to be controlled by the Admin instead of just the user so it can be turned on automatically and archived centrally.
Sam Shearin | TrustRadius Reviewer

Support Rating

Aircall

Aircall 9.7
Based on 3 answers
They were prompt, actually listened to what our problems were, and whether or not the product had a solution I felt heard and was responded to honestly.
Anonymous | TrustRadius Reviewer

Dialpad

Dialpad 7.1
Based on 22 answers
I have never had direct contact with Dialpad support, but when I have asked our contact for help with Dialpad, she has gotten back to me quickly with answers if she did not know them and had to ask Dialpad. I appreciate the frequent updates that Dialpad does, which tells me that they care about improving their product. I also appreciate the newsletters that Dialpad sends out with helpful tips, information, and updates, which tells me they are striving to provide a good product to their customers.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Aircall

We previously used Grasshopper. It was cumbersome and the web option was not user-friendly. It did incorporate texting but would not integrate with our CRM so we switched to Aircall. Aircall's interface is nicer to use and we are happy with the switch.
Anonymous | TrustRadius Reviewer

Dialpad

Our department was previously using Google Voice which functioned well enough to meet our needs, but we had some issues with receiving calls and it did not have us connected to our coworkers across our organization. Dialpad allowed us to all be on the same system which allowed easy access for calling coworkers but also for our tech support to focus on only one system instead of several at once.
David Bailey | TrustRadius Reviewer

Return on Investment

Aircall

  • The shared inbox was great and gave our customers an amazing experience.
  • The lack of integration with our CRM made it tough for our sales reps to organize it.
  • Connectivity made for a lot of dropped calls.
Anonymous | TrustRadius Reviewer

Dialpad

  • Positive - It has improved our workflow in the solicitation of employees since we no longer need to worry about sending too many texts and getting shut down.
  • Positive - It works great on all mobile apps.
  • Negative - The interface is slow and glitchy and not as quick or easy to use as Google Voice.
Anonymous | TrustRadius Reviewer

Pricing Details

Aircall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dialpad

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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