What users are saying about
4 Ratings
2 Ratings
4 Ratings
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Score 7.2 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

Aircall

I think Aircall is suited for any company that needs to manage their phones easily - and especially if that phone is managed by multiple people. Being able to assign a voicemail to a specific user is so handy!
Anonymous | TrustRadius Reviewer

Twilio WebRTC

If you have the budget to support call communication channels as well as a technical team to help you with the implementation of the solution, Twilio WebRTC would be right for you. I would only recommend this solution if you have exhausted all other avenues of communication on your platform (example: chat, asynchronous messenger). The costs of a paid WebRTC solution can go up quite quickly so that needs to be kept in mind, although you will be paying for a quality product from one of the leaders in the industry.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Aircall
6.0
Twilio WebRTC
Hosted PBX
Aircall
8.0
Twilio WebRTC
Multi-level Interactive Voice Response (IVR)
Aircall
8.0
Twilio WebRTC
User templates
Aircall
5.0
Twilio WebRTC
Call reports
Aircall
5.0
Twilio WebRTC
Directory of employee names
Aircall
4.0
Twilio WebRTC

Call Management

Aircall
5.6
Twilio WebRTC
Answering rules
Aircall
7.0
Twilio WebRTC
Call recording
Aircall
9.0
Twilio WebRTC
Call park
Aircall
4.0
Twilio WebRTC
Call screening
Aircall
2.0
Twilio WebRTC
Message alerts
Aircall
6.0
Twilio WebRTC

VoIP system collaboration

Aircall
7.6
Twilio WebRTC
Audio conferencing
Aircall
7.6
Twilio WebRTC

Mobile apps

Aircall
7.5
Twilio WebRTC
Mobile app for iOS
Aircall
7.5
Twilio WebRTC

Pros

Aircall

  • Support line
  • Shared inboxes
  • Support
  • Implementation
Anonymous | TrustRadius Reviewer

Twilio WebRTC

  • Twilio's web client gives you everything you need to begin integrating Twilio WebRTC into your platform.
  • It has quite a powerful tech stack where certain features are simply plug and play.
  • The ability to call actual phone numbers and not just app to app phone calls is quite handy.
Anonymous | TrustRadius Reviewer

Cons

Aircall

  • The mobile app should have all the same features of the desktop app including being able to add multiple callers to one call.
  • I wish Aircall had texting so we could integrate one phone system with our CRM (HubSpot).
Anonymous | TrustRadius Reviewer

Twilio WebRTC

  • There is some latency when calling international phone numbers.
  • You are charged for both incoming and outgoing calls so your costs can go up quite quickly depending on usage.
  • VoIP laws come into the picture depending on where you are located. You may need to get your IP whitelisted by your provider to allow VoIP calls within your location if this is the case for you. Would be great if Twilio could assist with this aspect.
Anonymous | TrustRadius Reviewer

Support Rating

Aircall

Aircall 9.7
Based on 3 answers
They were prompt, actually listened to what our problems were, and whether or not the product had a solution I felt heard and was responded to honestly.
Anonymous | TrustRadius Reviewer

Twilio WebRTC

No score
No answers yet
No answers on this topic

Alternatives Considered

Aircall

We previously used Grasshopper. It was cumbersome and the web option was not user-friendly. It did incorporate texting but would not integrate with our CRM so we switched to Aircall. Aircall's interface is nicer to use and we are happy with the switch.
Anonymous | TrustRadius Reviewer

Twilio WebRTC

Amazon Connect, Plivo, and Tokbox are other services that offer WebRTC solutions. Amazon connect, while a good solution if you're already using AWS for your website, is quite expensive compared to the other two options here. Comparatively, Plivo is slightly cheaper than Twilio WebRTC. It can be a good avenue to pursue assuming their support team is as responsive as Twilio's. Finally, Tokbox is quite a popular WebRTC solution. Their prices are comparable to Twilio's, however, their solutions can get expensive when you look to archive communications.
Anonymous | TrustRadius Reviewer

Return on Investment

Aircall

  • The shared inbox was great and gave our customers an amazing experience.
  • The lack of integration with our CRM made it tough for our sales reps to organize it.
  • Connectivity made for a lot of dropped calls.
Anonymous | TrustRadius Reviewer

Twilio WebRTC

  • Twilio WebRTC allowed us to move a bulk of our communication to the cloud, giving us a lot of visibility on how we were communicating with our customers.
  • It also gave us analytics on how much time users spent on communicating with each other over calls and helped us build features around it.
  • Twilio became the center of all communication on our platform. From chat messages to phone calls, it powered everything.
Anonymous | TrustRadius Reviewer

Pricing Details

Aircall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Twilio WebRTC

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Aircall
6.5
Twilio WebRTC
8.0

Support Rating

Aircall
9.7
Twilio WebRTC

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