airfocus offers a modular product management platform. It provides a solution for product teams to manage and communicate their strategy, prioritize their work, build roadmaps, and connect feedback to solve the right problems. Designed with flexibility in mind, airfocus allows users to customize the platform to fit the user's needs without disrupting the way teams works.
airfocus offers a 14-day trial now.
$15
user/month
Gainsight PX
Score 7.1 out of 10
N/A
For SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time.
airfocus is a scalable platform, very useful for any organization, especially for our IT department since it facilitates decision making, helps to establish different priorities, and helps to execute your sprints easily in a simple and visual way.
Gainsight PX is well suited for companies that are looking to measure customer engagement, usage, and adoption of their products and services. It is also well suited for companies that are looking to gain insights into customer behavior and preferences. Gainsight PX can be used to track customer journeys and measure customer satisfaction.
On the other hand, Gainsight PX is less appropriate for companies that are looking to measure sales performance or customer lifetime value. It is also not well suited for companies that are looking to measure customer retention or customer churn.
Product prioritization was made simple by compiling stakeholder input on projects to determine the proper order to execute differing projects. Priority poker-like features are a huge timesaver.
Creating roadmaps could not be easier in airfocus. Creating new projects is intuitive and you can customize settings that allow you to automatically add projects to the overall roadmap. There are a number of choices for the roadmap templates also which is nice depending on individual product managers' needs and expertise.
Perhaps the most useful feature(s) of airfocus are the collaboration tools. The ability to build out product roadmaps with the entire team's input saves countless hours of in-person prioritization meetings and has made refinement meetings with engineering team go much more smoothly.
Backfilling data. Many tools do not have the ability to be tracking elements once they are available and then pull it in and have historical views. You're not starting from scratch once you identify something.
Educational Engagements. There are a ton of options for in-app messaging and its very customizable and easy to set up.
Product Mapper. Organizing and shifting structure is easy to change. Setting multiple rules on a feature and confirming what you tagged is easy to do.
Walk through functionality is weaker than other providers. If you ask a user to do something on screen, and that action reloads the page, the tour closes. This shortcoming is the primary cause for us using another walkthrough tool.
There is no global CSS styling for PX modals. When I make a new CSS refinement, it's limited to that one engagement only. Everytime I have a new message to deliver, I know picking a correct tour type, finding a good starting place in existing CSS and content, working over the CSS to handle new content will all take more time that it takes in other tools with universal styling controls.
The page reload tour cancelation also affects surveys. Want to send a CES survey after a user clicks a button that causes a URL change? You can't. Indirectly, you can load the survey if the user has clicked the button < 1 day ago, and is on URL X. If the URL is the same before and after the button click, even this work around wont work.
Not sure how effective PX is on mobile, the functionality did not exist while we were building our mobile app, and we've yet to add it in.
Would be nice if it could integrate our knowledge base, but only one KB vendor was supported (not our Freshdesk) last I looked
They answered every single question we had in a timely fashion and furthermore, they went out of their way to make sure we had all the time we needed to fully evaluate the product. I think the fact that they truly valued customer feedback to improve the product made them feel more like a partner then just an off-the-shelf solution
I have not had to contact support frequently but when I have I used the chat and my questions were answered immediately. I've also used their knowledge center, help documentation and training videos which are all very thorough. The support we've received from our Customer Success Manager has been helpful as well.
It's easy to use, it's customizable. It is ideal for managing multiple product lists, it is transparent and helps keep any work team centralized. It has an intuitive interface, special to track the time to our established goals.
Heap has a great value proposition and very nice user experience. But it lacks the clear funnel analysis that Gainsight PX provides. Plus Heap also does not have integration with a lot of CRMs and Customer data platforms. Also, Additionally if you go in the market to find Heap implementors or SI vendors, you won't find any.
We know exactly what the impact/effort is of our projects, so we don't waste time on projects or features that won't drive meaningful revenue or increased brand affinity.
Allow us to integrate actual product usage with Salesforce.
Too much developer time went into it, especially when the premise was that this was mostly going to be handled by the Product team. This was mostly because the Gainsight PX event editor doesn't support more complex querying on events.
