Likelihood to Recommend Airship (formerly Urban Airship)
For Vodafone, the major advantage is to use customized push notifications for different user groups, and this enables us to use segment and use target based notifications for a given sample of users. We believe we have not fully explored or used the potential of Airship for other use cases yet
Read full review Vero tends to play nice with companies that have their websites as the primary source of truth. This allows them to send as many events as they need and develop more complex workflows that introduce conditionality into Vero emails. However, for those that rely more on Salesforce, it might have more limited applications. The product is fairly easy to use, so it's easy for multiple people on the team to pick it up and do what they need for their respective groups. On the other hand, creating email templates will require some knowledge of HTML/CSS, unless those are copied from another source. That would require another product of course that provides more robust layout editing features and templates.
Read full review Pros Airship (formerly Urban Airship)
Simple setup of push messages + automations Most important push + reporting features available Friendly and individual customer support Regular launch + optimization of features High customer engagement over Airship Read full review Email template editor allowed our developers to design emails to looks like beautiful marketing emails or basic personal emails. The Vero API allowed our developers to connect triggers and events from our visitors to kick start campaigns. Campaign flows were fairly easy to create and define. Read full review Cons Airship (formerly Urban Airship)
Make it easier to manager an account with multiple apps Data in PA tool often loads very slowly Streamline journey steps Read full review While Vero offers some WYSIWYG editing, it's on the limited side, as it mostly allows you to edit copy, but not necessarily the layout. The UI/UX has improved dramatically over the course of the last few years, but it can still lag from time to time and experience sluggishness. While reliability is really good, it does have lapses from time to time that will introduce delays into emails being sent out. Once or twice, the system went completely down for a period of time. Read full review Usability Airship (formerly Urban Airship)
The interface takes a bit getting used to in order to know how to take advantage of everything. Some of the analytics that are available are particularly hard to find, so it's important to pay attention when customer support reviews everything, but everything I'd want and need in terms of Push and In-App messaging is all there.
Read full review Support Rating Airship (formerly Urban Airship)
I have not had to interact much with customer support as I have been able to find the vast majority of the answers I'm looking for within their documentation, which I very much appreciate because it saves me a lot of time. Customer support has been responsive and helpful for the most part during the couple of interactions I've had.
Read full review Alternatives Considered Airship (formerly Urban Airship)
Airship is superb in customer support against all others. Even though I feel
CleverTap may be a better choice but probably will not be as easy as Airship when setting them up and operating it. As for
MoEngage , the last experience I had was simply not good enough, but that was more than two years ago in my region.
Read full review Vero's price tag is far more attractive but for what you will find to be clear and obvious reasons. Vero has no CRM unlike
HubSpot and
Infusionsoft . Vero also has limited tracking unlike the seemingly endless possibilities offered from
HubSpot which as we all know comes with at a significant cost, often not feasible by a small startup company.
Read full review Return on Investment Airship (formerly Urban Airship)
It's had a positive impact on engagement. It helps lend credibility to our product given that major sites like CNN, AP, ESPN, etc. have push notifications. I have not come across any negative impacts. Read full review The overall costs of using Vero have been much lower than using two comparable products that handle transactional emails and newsletters, respectively. MailChimp has relatively recently integrated their Mandrill product for transactional emails, so that's worth looking at as well. Using a single product for many things lowers the learning curve, as team members only have to learn one product well, rather than several. While infrequent, Vero's outages have impacted our operations at times. If absolute reliability is crucial to your business, then you may have to find a larger provider with a more robust infrastructure. As mentioned, though, it hasn't been a big problem for us. Read full review ScreenShots