What users are saying about
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Top Rated
245 Ratings
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Top Rated
207 Ratings

Airtable

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Top Rated
245 Ratings
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Score 9.1 out of 101

ConnectWise Manage

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Top Rated
207 Ratings
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Score 8.2 out of 101

Likelihood to Recommend

Airtable

Airtable is best suited for any size company. Especially companies with many departments working on many projects. Airtable is also a great tool for regularly scheduled meetings to keep track of things discussed, documents used, and assignments. We use it to plan any event we hold for our company and our annual company retreat. It really keeps things organized and is very easy to access across any device. Outside of financial spreadsheets, this really replaces any spreadsheet software, including—and perhaps especially—cloud-based shared spreadsheets.
Tyler Collum profile photo

ConnectWise Manage

Every PSA, CRM, RMM, {fill in your own three-letter initialism}, is going to have something that you don't like. ConnectWise is no exception. However, having used some of the bigger names in out there, I find ConnectWise to be the most intuitive and easy to use. I feel the support is really what sets ConnectWise a part from the rest. ConnectWise just provides more to love.
Sebastian Abbinanti profile photo

Feature Rating Comparison

Project Management

Airtable
8.0
ConnectWise Manage
Task Management
Airtable
8.4
ConnectWise Manage
Resource Management
Airtable
9.0
ConnectWise Manage
Gantt Charts
Airtable
6.4
ConnectWise Manage
Scheduling
Airtable
8.0
ConnectWise Manage
Workflow Automation
Airtable
8.1
ConnectWise Manage
Team Collaboration
Airtable
9.0
ConnectWise Manage
Support for Agile Methodology
Airtable
8.0
ConnectWise Manage
Support for Waterfall Methodology
Airtable
7.6
ConnectWise Manage
Document Management
Airtable
8.1
ConnectWise Manage
Email integration
Airtable
6.6
ConnectWise Manage
Mobile Access
Airtable
8.2
ConnectWise Manage
Timesheet Tracking
Airtable
8.5
ConnectWise Manage
Change request and Case Management
Airtable
7.9
ConnectWise Manage
Budget and Expense Management
Airtable
8.5
ConnectWise Manage

Incident and problem management

Airtable
ConnectWise Manage
7.2
Organize and prioritize service tickets
Airtable
ConnectWise Manage
8.1
Expert directory
Airtable
ConnectWise Manage
6.5
Subscription-based notifications
Airtable
ConnectWise Manage
5.9
ITSM collaboration and documentation
Airtable
ConnectWise Manage
6.2
Ticket creation and submission
Airtable
ConnectWise Manage
8.3
Ticket response
Airtable
ConnectWise Manage
8.5

Self Help Community

Airtable
ConnectWise Manage
6.8
External knowledge base
Airtable
ConnectWise Manage
6.9
Internal knowledge base
Airtable
ConnectWise Manage
6.6

Multi-Channel Help

Airtable
ConnectWise Manage
6.9
Customer portal
Airtable
ConnectWise Manage
7.2
IVR
Airtable
ConnectWise Manage
5.6
Social integration
Airtable
ConnectWise Manage
6.0
Email support
Airtable
ConnectWise Manage
7.6
Help Desk CRM integration
Airtable
ConnectWise Manage
8.3

Pros

Airtable

  • It's very easy to use. I was able to start from scratch and get a pretty complex workflow set up in just a couple hours.
  • The ability to create one "master table" with every piece of possible information is good for the "deep dive" members of the team, but then it's easy to create views and calendars based on just a few pieces of data that are better for one specific use or person.
  • Being able to store draft content on the system as attachments means that the review copy/image can be included in the workflow rather than as a separate email or in another tracking system.
  • The ability to quickly group, sort and filter on the master table make it easy for the power-users to work with the full set of information, but still find a specific project quickly.
Andy Havens profile photo

ConnectWise Manage

  • ConnectWise serves as a GREAT Service Desk tool. Being able to aggregate multiple input sources into our ticketing system, define those issues based on an urgency and priority, assigning to the right type of resource and then billing for labor included is something CW is focused around.
  • Being able to use CW as an effective CRM database that is simple and open allows all company employees to search for Company and Contact information. Storing any type of information about a client in CW is as simple as you need it to be.
  • ConnectWise allows all of our IT operations for our Field dispatch division to be managed from a single pane interface that is very intuitive. Being able to get insight into our Field Engineers schedule's is vital for delivering what we promise to our clients.
  • Reporting in CW can be intimidating at times due to the highly detailed and customization of the reports - but provides as much or as little data as you need to generate high quality information.
Carson Hagan, ITILv3 profile photo

Cons

Airtable

  • It would be great to have multi-tiered selection options. So if I check a box-like, "Does this need social support?" I could then pick from a multi-select drop-down based on the choice.
  • It would be good if we could have a kanban view built off a selection from a multi-select since some projects might be part of multiple strategic initiatives.
  • It would be cool if forms could have some basic if/then functionality. As it is, we need to create different forms for different media requests that share 75% of the same data.
Andy Havens profile photo

ConnectWise Manage

  • Customer ticket portal is cumbersome and not easy to use.
  • Payments can not be taken by cash or credit card easily or without third party software.
  • A Point of Sale would be a great add on as selling something in store is hard in CW as you need to creat a quote then and invoice and payment can not be made on the ticket with credit card in person or by cash with a cash drawer.
William Stasak profile photo

Likelihood to Renew

Airtable

Airtable 9.1
Based on 1 answer
compared to other products it is just fabulous.
Andrej Vrsansky profile photo

ConnectWise Manage

ConnectWise Manage 8.6
Based on 22 answers
The product works awesomely. The only factors holding back a 10 star rating are some of the upgrades that I believe are necessary. Namely, active directory integration for the customer portal is a feature that is long overdue. AD integration on the technician side should also be made available for subscribers of the cloud hosted solution.
Nicolas Poague profile photo

Usability

Airtable

Airtable 9.0
Based on 5 answers
Airtable has a plethora of features that suit our needs, although there are little things that could be improved to make it perfect. I believe Airtable is actively working to improve their product so I have every confidence that Airtable is the perfect choice for our purposes.
Stephanie Etchie profile photo

ConnectWise Manage

ConnectWise Manage 8.1
Based on 15 answers
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
Wes Jensen profile photo

Reliability and Availability

Airtable

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 9.1
Based on 3 answers
The CW PSA is extremely stable and has very little incident of needing reboots or the like.
David Pavuk profile photo

Performance

Airtable

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 8.0
Based on 6 answers
Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
David Pavuk profile photo

Support

Airtable

Airtable 7.3
Based on 1 answer
Sometimes, I have to wait a bit longer but I'm on a low priced option so I understand why. Generally, they're able to provide me solutions to my problems as long as I'm not in a rush.
Malcolm Colman-Shearer profile photo

ConnectWise Manage

ConnectWise Manage 5.7
Based on 10 answers
We give up on our support requests frequently because more often than not they seem to end up in the black hole of development, and we have to build some kind of work around for an element that we are paying for.
Shael Risman profile photo

Online Training

Airtable

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 6.4
Based on 7 answers
It is pretty good as far as online training goes.
Blake Clemens profile photo

Implementation

Airtable

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 7.0
Based on 2 answers
Thoroughly review the training at ConnectWise University BEFORE starting. Ask questions to other partners - there is a huge community that is more than willing to help. Lastly, I recommend getting ConnectWise Consulting to help - it's a BIG product, and the money you spend on consulting will pay for itself by helping you and your team get off to a running start (in the right direction)
Delano Collins profile photo

Alternatives Considered

Airtable

I don't think there is a comparable product. Nothing I have seen is as intuitive to use and at the same time has such broad-reaching potential. I feel confident to onboard who have never seen Airtable only because it is so easy to use. At the same time, I feel we could spend the next year exploring the current functionality. It's probably the most exciting productivity tool I've seen in 18 months - I don't say that with hyperbole. It is going to change the game for our company and anyone else who uses it.
Seth Cochran profile photo

ConnectWise Manage

ConnectWise Manage is a far superior product to Salesforce and to Autotask in many ways. First, neither has the ability to integrate with other software programs like ConnectWise does. This integration makes working with Connectwise so much easier, as we do not have to duplicate our efforts in two or three different systems; they simply flow one into the other. Secondly, ConnectWise has the client concept of "Cradle to Death." In other words, ConnectWise handles the client from inception as a marketing lead to on-boarding to project management to billing to departure, if that be the case. The other two CRMs that I used did not go to the level of detail that ConnectWise does nor from such a depth perspective. Connectwise is continuously working to improve its product and add new features to make it better. My experience with the others was not in that vein.
Dean Lause profile photo

Scalability

Airtable

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 8.1
Based on 6 answers
Our business is growing organically at the rate of 25% to 30% per annum. CW is able to cope with the increased data effectively. Obviously as our business grows the reliance on good data, systems and processes becomes even more paramount. CW has had a real positive impact on the way our business operates. We need to look at further automation
Graham Green profile photo

Return on Investment

Airtable

  • Airtable has made a positive impact on our organization by creating one app that allows us to do the vast majority of our work tracking and planning, in a fun and user friendly way.
  • I previously used other task trackers and could not get employees to keep them up-to-date. Something about the visuals of airtable, the micro movements, etc... that my team loves!
Jayme Kreitinger profile photo

ConnectWise Manage

  • Positive: Tighter time tracking. Negative: You have to track your time. I say this not to be funny but to underscore that the system only works if you use it properly. It's a cultural change that is sometimes hard to make depending on the type of company culture you have before you implement.
  • Positive: It is my memory. When you scale your company you lose the ability to remember everything you need to do and when you need to do it. There are just too many things to keep track of. ConnectWise if used properly will help keep you focused and on track.
  • Negative: I'm not sure the people who create ConnectWise actually use the software and if they do the use it in a very very basic manner. There are things that we are having to do with custom reports that have lowered my ROI.
  • Negative: Costs. We are nearly 50 people and the costs of Quosal, LabTech, ConnectWise, ScreenConnect and the beat goes on is becoming too high. I think ConnectWise really needs to reconsider its pricing model and start giving larger companies some kind of quantity discount.
Claude Bethea profile photo

Pricing Details

Airtable

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ConnectWise Manage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison