What users are saying about

Airtable

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227 Ratings

ConnectWise Manage

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205 Ratings

Airtable

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227 Ratings
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Score 9.1 out of 101

ConnectWise Manage

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205 Ratings
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Score 8.1 out of 101

Add comparison

Likelihood to Recommend

Airtable

As mentioned previously, I currently developing an Airtable base to track student data and other teaching resource inventory. The children create year group databases. All of which work very well. I haven't encountered any issues or unsuitability thus far.
Shirley Hickey profile photo

ConnectWise Manage

Wouldn't be good for small businesses and unless you are providing work that needs to be generated by a ticket, this wouldn't be for you. It's great for companies that need to log specific information for customers and record time entered by employees. It's good for project management, keeping track of financials and time
Alissa Levanway profile photo

Feature Rating Comparison

Project Management

Airtable
8.0
ConnectWise Manage
Task Management
Airtable
8.2
ConnectWise Manage
Resource Management
Airtable
9.0
ConnectWise Manage
Gantt Charts
Airtable
7.4
ConnectWise Manage
Scheduling
Airtable
8.2
ConnectWise Manage
Workflow Automation
Airtable
7.7
ConnectWise Manage
Team Collaboration
Airtable
8.8
ConnectWise Manage
Support for Agile Methodology
Airtable
7.9
ConnectWise Manage
Support for Waterfall Methodology
Airtable
7.7
ConnectWise Manage
Document Management
Airtable
7.6
ConnectWise Manage
Email integration
Airtable
7.2
ConnectWise Manage
Mobile Access
Airtable
7.7
ConnectWise Manage
Timesheet Tracking
Airtable
8.0
ConnectWise Manage
Change request and Case Management
Airtable
8.0
ConnectWise Manage
Budget and Expense Management
Airtable
8.2
ConnectWise Manage

Incident and problem management

Airtable
ConnectWise Manage
7.3
Organize and prioritize service tickets
Airtable
ConnectWise Manage
8.1
Expert directory
Airtable
ConnectWise Manage
6.6
Subscription-based notifications
Airtable
ConnectWise Manage
6.1
ITSM collaboration and documentation
Airtable
ConnectWise Manage
6.2
Ticket creation and submission
Airtable
ConnectWise Manage
8.4
Ticket response
Airtable
ConnectWise Manage
8.5

Self Help Community

Airtable
ConnectWise Manage
6.8
External knowledge base
Airtable
ConnectWise Manage
7.0
Internal knowledge base
Airtable
ConnectWise Manage
6.6

Multi-Channel Help

Airtable
ConnectWise Manage
7.1
Customer portal
Airtable
ConnectWise Manage
7.4
IVR
Airtable
ConnectWise Manage
6.1
Social integration
Airtable
ConnectWise Manage
6.1
Email support
Airtable
ConnectWise Manage
7.7
Help Desk CRM integration
Airtable
ConnectWise Manage
8.2

Pros

  • very intuitive and simple to use
  • bug-free
  • we are able to formulate it for our needs instead of fitting into someone else's idea of what we need
  • usable across multiple platforms and devices--desktops, laptops, iphones.
  • editing in real time, and several viewers viewing screens from remote locations
Juliet Sternberg profile photo
  • Service Desk, Ticket Management and Closed loop communication is perhaps its best features.
  • We are also pleased with the integration between Sell and Manage. It provides a seamless way to streamline the sales process.
  • The Integration with Automate and Control, specifically the one-click launching once a configuration has been attached.
Sebastian Abbinanti profile photo

Cons

  • The trial period should be a bit longer. I wanted to test it before I rolled it out to my team. Just after I felt comfortable and started to share, the trial period ended.
  • Shorter videos. I think there are great resources available and I really think that is a strength, but if I had to suggest something, it would be to make more short videos to give technical how-tos.
Seth Cochran profile photo
  • I'd like to see 2FA functionality built into the product along with a more secure tool for storing sensitive customer information. We are currently required to utilize a third party tool to help provide that data protection.
  • We are currently experiencing the occasional delays in screen refreshes and find ourselves waiting 10 to 15 seconds for our data to save or refresh. Acknowledging that this software is the primary tool we use to run our business, eliminating those pauses would be ideal.
  • Customer support is available through a variety of avenues. Having access to support via the chat method is great. However, since we often have to wait for quite some time for a support technician to get to us within the queue, having an audible notification that the tech has finally arrived would be helpful.
Daryn O'Shea profile photo

Likelihood to Renew

Airtable9.1
Based on 1 answer
compared to other products it is just fabulous.
Andrej Vrsansky profile photo
ConnectWise Manage8.6
Based on 22 answers
Connectwise is at the heart of our business. It has "stickiness" and would be difficult to remove or change directions.
Lance McGinn profile photo

Usability

Airtable9.0
Based on 5 answers
Just so easy to learn/use. Very intuitive in its application logic.
Sherry Raeder profile photo
ConnectWise Manage8.2
Based on 15 answers
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
Wes Jensen profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
ConnectWise Manage9.1
Based on 3 answers
The CW PSA is extremely stable and has very little incident of needing reboots or the like.
David Pavuk profile photo

Performance

No score
No answers yet
No answers on this topic
ConnectWise Manage7.9
Based on 6 answers
Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
David Pavuk profile photo

Support

Airtable7.3
Based on 1 answer
Sometimes, I have to wait a bit longer but I'm on a low priced option so I understand why. Generally, they're able to provide me solutions to my problems as long as I'm not in a rush.
Malcolm Colman-Shearer profile photo
ConnectWise Manage6.1
Based on 10 answers
The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
Jennifer Henney profile photo

Online Training

No score
No answers yet
No answers on this topic
ConnectWise Manage6.7
Based on 7 answers
They're online training courses, specifically the online videos, are very professionally done and are kept up to date.
Nicolas Poague profile photo

Implementation

No score
No answers yet
No answers on this topic
ConnectWise Manage7.0
Based on 2 answers
Thoroughly review the training at ConnectWise University BEFORE starting. Ask questions to other partners - there is a huge community that is more than willing to help. Lastly, I recommend getting ConnectWise Consulting to help - it's a BIG product, and the money you spend on consulting will pay for itself by helping you and your team get off to a running start (in the right direction)
Delano Collins profile photo

Alternatives Considered

Airtable is much more user-friendly and easy to navigate and update than Confluence. We still use Confluence as a wiki, but Airtable is used for all our day to day management.
Sarah Jones profile photo
Our business was formed through the relationship between two separate business owners, one who utilized Labtech RMM products only and myself who had used the Solarwinds RMM product and eventually their Service Desk product. One look at Connectwise manage showed that it was a significantly more developed product at the time, something that would stack up well with the likes of AutoTask. It was an easy decision to transition to the Connectwise line of products and operate in a cohesive environment supported by a single vendor. As we move forward, we are excited to bring on other products that integrate into the Automate product, allowing us to offer additional services to our customers that can be managed and monitored in one location.
Daryn O'Shea profile photo

Scalability

No score
No answers yet
No answers on this topic
ConnectWise Manage8.2
Based on 6 answers
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
Nicolas Poague profile photo

Return on Investment

  • Airtable has made a positive impact on our organization by creating one app that allows us to do the vast majority of our work tracking and planning, in a fun and user friendly way.
  • I previously used other task trackers and could not get employees to keep them up-to-date. Something about the visuals of airtable, the micro movements, etc... that my team loves!
Jayme Kreitinger profile photo
  • The integration of our phone system with ConnectWise Manage allows for more accurate billing and time management reporting on our support desk tickets.
Dean Lause profile photo

Pricing Details

Airtable

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Airtable More Information

ConnectWise Manage

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ConnectWise Manage More Information