What users are saying about

Airtable

212 Ratings

Airtable

212 Ratings
Score 9.1 out of 101

ConnectWise Manage

202 Ratings
Score 8.1 out of 101

Add comparison

Likelihood to Recommend

Airtable

I hope to manage everything in our business through Airtable. I'm not sure of the extent of the formula capabilities but I'm excited to learn my options there. The consolidation of all our data so far has been of great value to keep us organized and productive. The fact that we don't have to be IT geniuses is of enormous benefit because relying too much on outside IT help becomes messy - we need stability and ease of use in our technology, which Airtable has given us so far.
Dana Luco profile photo

ConnectWise Manage

Every PSA, CRM, RMM, {fill in your own three-letter initialism}, is going to have something that you don't like. ConnectWise is no exception. However, having used some of the bigger names in out there, I find ConnectWise to be the most intuitive and easy to use. I feel the support is really what sets ConnectWise a part from the rest. ConnectWise just provides more to love.
Sebastian Abbinanti profile photo

Feature Rating Comparison

Project Management

Airtable
7.8
ConnectWise Manage
Task Management
Airtable
8.0
ConnectWise Manage
Resource Management
Airtable
8.2
ConnectWise Manage
Gantt Charts
Airtable
7.5
ConnectWise Manage
Scheduling
Airtable
7.5
ConnectWise Manage
Workflow Automation
Airtable
7.7
ConnectWise Manage
Team Collaboration
Airtable
8.7
ConnectWise Manage
Support for Agile Methodology
Airtable
7.9
ConnectWise Manage
Support for Waterfall Methodology
Airtable
7.7
ConnectWise Manage
Document Management
Airtable
7.8
ConnectWise Manage
Email integration
Airtable
7.2
ConnectWise Manage
Mobile Access
Airtable
7.5
ConnectWise Manage
Timesheet Tracking
Airtable
7.9
ConnectWise Manage
Change request and Case Management
Airtable
8.0
ConnectWise Manage
Budget and Expense Management
Airtable
8.1
ConnectWise Manage

Incident and problem management

Airtable
ConnectWise Manage
7.6
Organize and prioritize service tickets
Airtable
ConnectWise Manage
8.1
Expert directory
Airtable
ConnectWise Manage
7.1
Subscription-based notifications
Airtable
ConnectWise Manage
6.8
ITSM collaboration and documentation
Airtable
ConnectWise Manage
6.7
Ticket creation and submission
Airtable
ConnectWise Manage
8.3
Ticket response
Airtable
ConnectWise Manage
8.5

Self Help Community

Airtable
ConnectWise Manage
7.0
External knowledge base
Airtable
ConnectWise Manage
7.3
Internal knowledge base
Airtable
ConnectWise Manage
6.7

Multi-Channel Help

Airtable
ConnectWise Manage
7.9
Customer portal
Airtable
ConnectWise Manage
8.0
IVR
Airtable
ConnectWise Manage
7.6
Social integration
Airtable
ConnectWise Manage
7.2
Email support
Airtable
ConnectWise Manage
8.4
Help Desk CRM integration
Airtable
ConnectWise Manage
8.2

Pros

  • It has similar functionality to Google Sheets but allows you to do much more powerful data organizing. ie. Relationships between data (which DB devs will know all about but not spreadsheet users). eg. You have a list of students and a list of classes, you want to link those two lists together so you don't have to duplicate lots of data.
  • Also, in terms of data organizing, the fields are a lot easier to customize and lock-in. Instead of using clunky data validation in sheets, Airtable allows you to select all kinds of different field types. Single select, multi-select, phone number, email address, collaborator, checkbox are ones we use regularly.
  • Once paired with Zapier, Airtable's ability to power annoying manual data entry is fabulous! Using views you can trigger Zapier in all kinds of powerful ways.
Malcolm Colman-Shearer profile photo
  • We are also a VoIP service provider. Telecommunications comes with the joy of managing communication services taxes in addition to the sales taxes we are required to collect on our managed services. Connectwise gave us the ability to set these taxes up and transfer that information to QuickBooks Pro Desktop.
  • During the past year, the folks at Connectwise have really fleshed out the online version of the software, providing nearly the same functionality of the locally installed version. With the exception of our periodic need to import and export from QuickBooks, we are able to use the software from any location.
  • Having service tickets created automatically via the receipt of a customer email has been a big help. They are even able to reopen an existing ticket by simply replying to the email thread. This makes it easier for our techs to quickly see notes and history relating to the ticket and resolve it quickly.
Daryn O'Shea profile photo

Cons

  • Pricing per user and per record is a bit of a pain and could get expensive quickly.
  • We use Airtable with Zapier a lot and sometimes we have some issues with deduplication where a zap won't run because a record has appeared in a view that it's been in before... which is probably great most of the time but sometimes we have to switch the zap off and on to make it work again.
  • Date formatting between Zapier and Airtable is working better than it used to.
Malcolm Colman-Shearer profile photo
  • Customer ticket portal is cumbersome and not easy to use.
  • Payments can not be taken by cash or credit card easily or without third party software.
  • A Point of Sale would be a great add on as selling something in store is hard in CW as you need to creat a quote then and invoice and payment can not be made on the ticket with credit card in person or by cash with a cash drawer.
William Stasak profile photo

Likelihood to Renew

Airtable9.1
Based on 1 answer
compared to other products it is just fabulous.
Andrej Vrsansky profile photo
ConnectWise Manage8.6
Based on 22 answers
ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
Delano Collins profile photo

Usability

Airtable9.0
Based on 5 answers
It's not perfect but it is really easy to use and I think most slightly technical people will pick it up quite quickly.
Malcolm Colman-Shearer profile photo
ConnectWise Manage8.2
Based on 15 answers
Connectwise might be somewhat complicated but the dev team is making constant improvements and it's getting better and better.
Brian Hopper profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
ConnectWise Manage9.1
Based on 3 answers
The CW PSA is extremely stable and has very little incident of needing reboots or the like.
David Pavuk profile photo

Performance

No score
No answers yet
No answers on this topic
ConnectWise Manage7.8
Based on 6 answers
Overall, I love CW Manage. I think it is a great platform, but nothing is learned from saying "You're great!" So I will share 2 issues where I think improvement can be made.1. There are times where service requests are closed inappropriately without explanation or warning which can be frustrating. I have learned that I must work extra hard to manage my open issues to ensure that they don't just disappear without resolution.2. I recently found that I had mistakenly been charged $50 a month for a year for services I did not have. When I brought this to CW's attention, I was quickly given a credit memo and an apology, which was nice, but it was still annoying
Wes Jensen profile photo

Support

Airtable7.3
Based on 1 answer
Sometimes, I have to wait a bit longer but I'm on a low priced option so I understand why. Generally, they're able to provide me solutions to my problems as long as I'm not in a rush.
Malcolm Colman-Shearer profile photo
ConnectWise Manage6.4
Based on 10 answers
We give up on our support requests frequently because more often than not they seem to end up in the black hole of development, and we have to build some kind of work around for an element that we are paying for.
Shael Risman profile photo

Online Training

No score
No answers yet
No answers on this topic
ConnectWise Manage6.9
Based on 7 answers
They're online training courses, specifically the online videos, are very professionally done and are kept up to date.
Nicolas Poague profile photo

Implementation

No score
No answers yet
No answers on this topic
ConnectWise Manage7.0
Based on 2 answers
Thoroughly review the training at ConnectWise University BEFORE starting. Ask questions to other partners - there is a huge community that is more than willing to help. Lastly, I recommend getting ConnectWise Consulting to help - it's a BIG product, and the money you spend on consulting will pay for itself by helping you and your team get off to a running start (in the right direction)
Delano Collins profile photo

Alternatives Considered

Intuitive, easy to use, fast, great for attachments (uploading in behind other processes - the app actually really works while it finishes uploads)
Andrej Vrsansky profile photo
We only evaluated Kaseya and Tiger Paw. ConnectWise was easier to use and looked to be more robust. Integration with LabTech waan a easy fit as it is also a ConnectWise product.
William Stasak profile photo

Scalability

No score
No answers yet
No answers on this topic
ConnectWise Manage8.3
Based on 6 answers
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
Nicolas Poague profile photo

Return on Investment

  • It would cost us EUR 10K to update our former MS Sharepoint system to work faster and to have a better UI. Monthly fee of EUR 250 is a joke compared to that. Using a non-profit discount is great too.
  • The better and faster our psychologists can enter and use a wide range of types of data about children, volunteers, donors and partners, the more efficient they are and the less time they spend with the system - the bigger the opportunity to work with the kids and with volunteers - to do what they love and why we exist.
Andrej Vrsansky profile photo
  • We have implemented very specific service boards to be able to apply different SLAs. This has given us more insight into our SLA performance and the profitability of our managed agreements.
  • We have recently begun entering our SOPs into ConnectWise as standard templates. This allows us to insure quality and train younger staff.
  • The cloud console application was an additional cost, but given the difficulty in manually reconciling the CSP licenses and billing, it has helped us insure that we are capturing all possible revenue for Office 365.
Greg Hardy profile photo

Pricing Details

Airtable

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Airtable More Information

ConnectWise Manage

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ConnectWise Manage More Information