What users are saying about

Airtable

213 Ratings

Dialpad

8 Ratings

Airtable

213 Ratings
Score 9.1 out of 101

Dialpad

8 Ratings
Score 8.6 out of 101

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Likelihood to Recommend

Airtable

We haven't being using Airtable for long, so where it is best-suited for us may yet to be seen, although we are thrilled with what we have been able to do in building a CRM in such a small amount of time. I can see us quickly starting to think about a donor management base next. It appears to have a LOT of flexibility with what you can do with your data - your resources (time/$/staff) to do so may be your only limit.
Sherry Raeder profile photo

Dialpad

Dialpad is well suited for small to medium sized teams that need to give their team members access to a corporate line, or each other's conversations. It also works well for teams that are totally remotely located by allowing access points from anywhere (hosted in the cloud). It would be less appropriate for an enterprise status company that has many, many team mates as things get a little clunky the more users that are actively taking advantage of the system. We've also found that there is a definite need for a strong internet connection, otherwise dropped calls and choppy audio creep up
Austin Grammon profile photo

Feature Rating Comparison

Project Management

Airtable
7.8
Dialpad
Task Management
Airtable
8.0
Dialpad
Resource Management
Airtable
8.2
Dialpad
Gantt Charts
Airtable
7.5
Dialpad
Scheduling
Airtable
7.5
Dialpad
Workflow Automation
Airtable
7.7
Dialpad
Team Collaboration
Airtable
8.7
Dialpad
Support for Agile Methodology
Airtable
7.9
Dialpad
Support for Waterfall Methodology
Airtable
7.7
Dialpad
Document Management
Airtable
7.8
Dialpad
Email integration
Airtable
7.2
Dialpad
Mobile Access
Airtable
7.5
Dialpad
Timesheet Tracking
Airtable
7.9
Dialpad
Change request and Case Management
Airtable
8.0
Dialpad
Budget and Expense Management
Airtable
8.1
Dialpad

Pros

  • Organization: Helps keep the various programs and rentals, along with all contact information, notes, and budgeting requests in line.
  • Task Management: Easy to share documents with both team members and outside contacts, such as board members and volunteers, to assign and keep track of tasks related to the various programs, events, and exhibits we host. Also helps keep track of priority of these tasks.
  • Flexible: Only having used the product for a few weeks, AirTable has proven to be a very flexible platform to use and adapt to our various needs. I am already looking forward to learning about the deeper functionality of the program and how we can adapt it for our use.
Max Stevenson profile photo
  • Allows you to easily and reliably make phone calls, send and receive text messages, and communicate with your team
  • Apps for mobile devices, as well as desktop (MacOS and PC), including the ability to handoff between your personal devices.
  • Easy to use interface that allows you to visualize different departments and team members
  • Reporting on calls made, missed, received, and abandoned
Austin Grammon profile photo

Cons

  • Forms can only create new records, not update existing records with additional information.
  • Forms do not make use of 'default' values when creating new records.
  • 'Default' values are limited to certain field types.
Ana Nelson profile photo
  • Constantly needing an update (could be seen as a pro)
  • Need a STRONG internet connection for optimal results
  • Support team isn't always quickly responsive
  • All settings found on the internet instead of in-app - makes for a lot of unnecessary clicking around
Austin Grammon profile photo

Likelihood to Renew

Airtable9.1
Based on 1 answer
compared to other products it is just fabulous.
Andrej Vrsansky profile photo
No score
No answers yet
No answers on this topic

Usability

Airtable9.0
Based on 5 answers
Just so easy to learn/use. Very intuitive in its application logic.
Sherry Raeder profile photo
No score
No answers yet
No answers on this topic

Support

Airtable7.3
Based on 1 answer
Sometimes, I have to wait a bit longer but I'm on a low priced option so I understand why. Generally, they're able to provide me solutions to my problems as long as I'm not in a rush.
Malcolm Colman-Shearer profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

SAIC is a gSuite campus and Airtable is a very good companion to the gSuite. The Airtable gDrive integration is quite good and Airtable solves problems that gSuite simply does not solve.
Though it does not replace them, Airtable also plays well with our Project Management toolsets.
Brad Johns profile photo
Dialpad is leaps and bounds ahead of where Grasshopper was last time I used them (3+ years ago). Grasshopper suffered from dropped calls and terribly choppy audio, and often had phone calls or voicemails that never came in at all. The best comparison between the two platforms is in terms of reliability - Dialpad just works where Grasshopper was always a gamble.
Austin Grammon profile photo

Return on Investment

  • Productivity is an easy place to start with ROI. The quickest and easiest way for us to see our ROI with Airtable is the ability to handle large processes and task very quickly and easily, and in many cases with automation. We have specifically seen this within our hiring and application process, where an applicant fills out the form on our website, and after submission, it lands in Airtable where it gets worked through the process.
  • Still on productivity, we have seen great impact on management the project plan for the launch of our founding school in Philadelphia. We have been utilizing Airtable to task plan each step of the process for launching the school from vision to building.
  • There has been a bit of negative impact due to limitations of the tool. Specifically the task planning an inability to nest task within the project. We have also had a few issues with the lack of the ability to link records between bases, which would help centralize data better.
Brett Garwood profile photo
  • We're part of their Fast Start program so the ROI is insane. If you qualify it's a no-brainer.
No photo available

Screenshots

Pricing Details

Airtable

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Dialpad

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details