What users are saying about

Airtable

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
227 Ratings

Airtable

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
227 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9.1 out of 101
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.6 out of 101

Add comparison

Likelihood to Recommend

Airtable

Any sort of database--keeping records of all of our volunteers, recipients, organizations, etc
Juliet Sternberg profile photo

FinancialForce PSA

It would seem to be well suited for an organization that has standard products/customer requirements. Our organization, however, creates customized solutions for our clients, which can be difficult to track using FinancialForce PSA. We have had to perform many customizations to FinancialForce PSA in order to be able to capture the correct data and report on that data.
Luke Fitzwater profile photo

Feature Rating Comparison

Project Management

Airtable
8.0
FinancialForce PSA
8.7
Task Management
Airtable
8.2
FinancialForce PSA
8.5
Resource Management
Airtable
9.0
FinancialForce PSA
8.7
Gantt Charts
Airtable
7.4
FinancialForce PSA
7.9
Scheduling
Airtable
8.2
FinancialForce PSA
8.5
Workflow Automation
Airtable
7.7
FinancialForce PSA
9.2
Team Collaboration
Airtable
8.8
FinancialForce PSA
8.6
Support for Agile Methodology
Airtable
7.9
FinancialForce PSA
8.6
Support for Waterfall Methodology
Airtable
7.7
FinancialForce PSA
8.6
Document Management
Airtable
7.6
FinancialForce PSA
8.8
Email integration
Airtable
7.2
FinancialForce PSA
8.8
Mobile Access
Airtable
7.7
FinancialForce PSA
8.3
Timesheet Tracking
Airtable
8.0
FinancialForce PSA
9.1
Change request and Case Management
Airtable
8.0
FinancialForce PSA
8.8
Budget and Expense Management
Airtable
8.2
FinancialForce PSA
8.8

Professional Services Automation

Airtable
FinancialForce PSA
8.3
Quotes/estimates
Airtable
FinancialForce PSA
8.3
Invoicing
Airtable
FinancialForce PSA
7.9
Project & financial reporting
Airtable
FinancialForce PSA
8.1
Integration with accounting software
Airtable
FinancialForce PSA
8.7

Pros

  • All the hard work of trying to build a solution in Excel is done for you. You can create links to simple mobile-friendly forms and datasheets and it builds input forms automatically that can then be easily customized.
  • The relationships across tables are robust and deal with changes to fields and tables without the need for intervention or maintenance (like a proper database).
  • Initial set up and use require a minimal set of IT skills. Coming with an array of pre-built templates and the ability to import your existing spreadsheet and customize and fine tune it from there into a database
  • They don't contact me every day trying to sell their product (probably because they don't have to).
Chris Chinn profile photo
  • It integrates really well with Salesforce.com for front-end opportunity management. The transition from a booked deal to a project is a very smooth process
  • The resource management function is visual and pretty efficient, better than other tools reviewed.
  • Time tracking can be done on a smart phone which provides more options to enter time
No photo available

Cons

  • A little more customisation of the forms would be fantastic. The interface is simple and helps avoid making problems for yourself, but being able to take out some of the white space and select different fonts or show basic formatting would be a good addition. But such is Airtable I am likely to find out with the right knowledge you can.
  • Not being able to connect "Bases" together. This can be addressed by building all tables you need in to one base and remembering you can always export the data out somewhere else if you need this level of integration.
  • If you are a larger or growing organisation, Airtables flexibility and ease at replacing spreadsheets needs to be managed (or you could replace your uncontrolled Excel addiction with an Airtable one).
Chris Chinn profile photo
  • The page to choose resources for a project isn't intuitive.
  • Adoption can be difficult, mostly down to internal training.
Chris Gardner profile photo

Likelihood to Renew

Airtable9.1
Based on 1 answer
compared to other products it is just fabulous.
Andrej Vrsansky profile photo
FinancialForce PSA9.0
Based on 3 answers
We would renew but have been acquired and our parent company will drive the decisions around PSA systems
No photo available

Usability

Airtable9.0
Based on 5 answers
Just so easy to learn/use. Very intuitive in its application logic.
Sherry Raeder profile photo
FinancialForce PSA8.0
Based on 2 answers
From my standpoint, FinancialForce PSA is relatively easy to use. As a System Administrator, I am able to maneuver around the software with ease. As a user of FinancialForce PSA, I am able to input my timecards and expense reports without any issues. I have received very positive and very negative feedback about using FinancialForce PSA, however, from users in other functional roles in my organization.
Luke Fitzwater profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
FinancialForce PSA9.0
Based on 1 answer
We have maybe had 1-2 outages over 3 years.
No photo available

Performance

No score
No answers yet
No answers on this topic
FinancialForce PSA7.0
Based on 1 answer
Most of the time it is fine. There are peak periods of usage where performance noticably slows down (i.e., Monday mornings when time is due and many reports are being run)
No photo available

Support

Airtable7.3
Based on 1 answer
Sometimes, I have to wait a bit longer but I'm on a low priced option so I understand why. Generally, they're able to provide me solutions to my problems as long as I'm not in a rush.
Malcolm Colman-Shearer profile photo
FinancialForce PSA9.0
Based on 3 answers
Pure customer support is fine and we have not needed much of it that I am aware of.
No photo available

In-Person Training

No answers on this topic
It was fine.
No photo available

Implementation

No score
No answers yet
No answers on this topic
FinancialForce PSA8.0
Based on 1 answer
Appirio did a good job, however, the user team didn’t know enough to make all the right configuration/customization choices. The team focused too much on replicating existing processes vs. reengineering them. In hindsight we should have had deep dive reviews at key milestones and enforced more focus on how the software would operate. We didn’t have access to true best practices expertise. In hindsight, a consultant from the outside would have been helpful to drive this.
No photo available

Alternatives Considered

It wasn't until I became aware of Airtable that we found a solution that allows us to implement the best features of a collaborative RDBMS with our staff who don't have any training. I had previously used Zoho Creator and found that it was difficult to onboard new users because of a steeper learning curve.
Juan Matute profile photo
FF PSA is a robust Project Management solution that can be configured to fits any size business. We have tried several other applications and PSA so far has met and exceeded our needs. We run our day to day operations on Salesforce so having a solution that is native was a must have. PSA met that requirement and much more.
Machell Enke profile photo

Return on Investment

  • Too early to tell. I hope that it will allow for both a task-specific view that helps people keep on schedule with projects and higher-level views that help with tactical and strategic planning.
Andy Havens profile photo
  • It replaced an homebuilt system, so it has decreased the amount of data entry and reduced errors.
  • Increased view into future company pipeline, backlog and planning.
Chris Gardner profile photo

Screenshots

FinancialForce PSA

Pricing Details

Airtable

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

FinancialForce PSA

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details