What users are saying about

Airtable

212 Ratings

Airtable

212 Ratings
Score 9.1 out of 101

FinancialForce PSA

14 Ratings
Score 8.6 out of 101

Add comparison

Likelihood to Recommend

Airtable

Any sort of database--keeping records of all of our volunteers, recipients, organizations, etc
Juliet Sternberg profile photo

FinancialForce PSA

FinancialForce PSA is ideal for medium to large organizations that offer professional services. It allows for resource tracking, assignment, and billing.
Chris Gardner profile photo

Feature Rating Comparison

Project Management

Airtable
7.8
FinancialForce PSA
8.6
Task Management
Airtable
8.0
FinancialForce PSA
8.3
Resource Management
Airtable
8.2
FinancialForce PSA
8.6
Gantt Charts
Airtable
7.5
FinancialForce PSA
7.9
Scheduling
Airtable
7.5
FinancialForce PSA
8.4
Workflow Automation
Airtable
7.7
FinancialForce PSA
9.2
Team Collaboration
Airtable
8.7
FinancialForce PSA
8.8
Support for Agile Methodology
Airtable
7.9
FinancialForce PSA
8.5
Support for Waterfall Methodology
Airtable
7.7
FinancialForce PSA
8.5
Document Management
Airtable
7.8
FinancialForce PSA
8.8
Email integration
Airtable
7.2
FinancialForce PSA
8.8
Mobile Access
Airtable
7.5
FinancialForce PSA
8.3
Timesheet Tracking
Airtable
7.9
FinancialForce PSA
9.1
Change request and Case Management
Airtable
8.0
FinancialForce PSA
8.8
Budget and Expense Management
Airtable
8.1
FinancialForce PSA
8.8

Professional Services Automation

Airtable
FinancialForce PSA
8.3
Quotes/estimates
Airtable
FinancialForce PSA
8.3
Invoicing
Airtable
FinancialForce PSA
7.8
Project & financial reporting
Airtable
FinancialForce PSA
8.1
Integration with accounting software
Airtable
FinancialForce PSA
8.7

Pros

  • very intuitive and simple to use
  • bug-free
  • we are able to formulate it for our needs instead of fitting into someone else's idea of what we need
  • usable across multiple platforms and devices--desktops, laptops, iphones.
  • editing in real time, and several viewers viewing screens from remote locations
Juliet Sternberg profile photo
  • Makes managing resources in a large organization much easier.
  • Reporting and tracking of backlog, tasks and schedules.
  • Timecard entry and billing.
Chris Gardner profile photo

Cons

  • I'd really like to be able to link records or a view between bases within my workspace.
  • The form designer is not as featured as we're used to with Google Forms.
  • I'm using the Airtable Importer by Railsware to bring Airtable data into Google Sheets. Import from Google sheets would be a great feature.
Juan Matute profile photo
  • It could do a better job of integrating the project tasks with the scheduled time in the future.
No photo available

Likelihood to Renew

Airtable9.1
Based on 1 answer
compared to other products it is just fabulous.
Andrej Vrsansky profile photo
FinancialForce PSA9.0
Based on 3 answers
There is another PSA software program that we have been looking into (DreamFactory) that could potentially replace FinancialForce PSA in our organization. Like FinancialForce PSA, it is cloud based on the force.com platform. Licensing is slightly less than FinancialForce PSA, and the Resource Management tool is far superior to FinancialForce PSA. With that said, our renewal falls in Q4 2014 and I don't foresee us implementing a new system this fiscal year.
Luke Fitzwater profile photo

Usability

Airtable9.0
Based on 5 answers
It's not perfect but it is really easy to use and I think most slightly technical people will pick it up quite quickly.
Malcolm Colman-Shearer profile photo
FinancialForce PSA8.0
Based on 2 answers
From my standpoint, FinancialForce PSA is relatively easy to use. As a System Administrator, I am able to maneuver around the software with ease. As a user of FinancialForce PSA, I am able to input my timecards and expense reports without any issues. I have received very positive and very negative feedback about using FinancialForce PSA, however, from users in other functional roles in my organization.
Luke Fitzwater profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
FinancialForce PSA9.0
Based on 1 answer
We have maybe had 1-2 outages over 3 years.
No photo available

Performance

No score
No answers yet
No answers on this topic
FinancialForce PSA7.0
Based on 1 answer
Most of the time it is fine. There are peak periods of usage where performance noticably slows down (i.e., Monday mornings when time is due and many reports are being run)
No photo available

Support

Airtable7.3
Based on 1 answer
Sometimes, I have to wait a bit longer but I'm on a low priced option so I understand why. Generally, they're able to provide me solutions to my problems as long as I'm not in a rush.
Malcolm Colman-Shearer profile photo
FinancialForce PSA9.0
Based on 3 answers
Pure customer support is fine and we have not needed much of it that I am aware of.
No photo available

In-Person Training

No answers on this topic
It was fine.
No photo available

Implementation

No score
No answers yet
No answers on this topic
FinancialForce PSA8.0
Based on 1 answer
Appirio did a good job, however, the user team didn’t know enough to make all the right configuration/customization choices. The team focused too much on replicating existing processes vs. reengineering them. In hindsight we should have had deep dive reviews at key milestones and enforced more focus on how the software would operate. We didn’t have access to true best practices expertise. In hindsight, a consultant from the outside would have been helpful to drive this.
No photo available

Alternatives Considered

Excel and Microsoft 365 are good for what they do but don't fill the database niche the way that Airtable does. LiveImpact looks amazing but is currently out of our price range and better suited to medium-large nonprofits. Airtable is the perfect place to start our small org and I keep finding new capabilities in it to help us manage our infrastructure as we grow.
Dana Luco profile photo
I've evaluated OpenAir and a few others and the main benefit was the easy integration and administration with SFDC.
No photo available

Return on Investment

  • It's too soon to have conclusive evidence of ROI, but I suspect our improved ability to manage our partner and donor relationships will improve, thus leading to positive ROI in the future.
Dana Luco profile photo
  • Reduced time to staff
  • Increased executive visibility to bench
  • Increased our visibility to more accurate customer needs and therefore our hiring demand
Mike Jortberg profile photo

Screenshots

FinancialForce PSA

Pricing Details

Airtable

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

FinancialForce PSA

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details