What users are saying about

Airtable

218 Ratings

Fuze

88 Ratings

Airtable

218 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9.1 out of 101

Fuze

88 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.2 out of 101

Add comparison

Likelihood to Recommend

Airtable

Any sort of database--keeping records of all of our volunteers, recipients, organizations, etc
Juliet Sternberg profile photo

Fuze

Fuze is well-suited for environments looking to move away from a traditional phone system. That means being able to have a cleaner network infrastructure, as Fuze is cloud based. It allows employees to also save themselves desk space, since they wouldn't have a traditional phone and they can use their phone number that they're assigned on the go, as opposed to being stuck to a desk. If you're looking for decent technical support, then I strongly advise not going with Fuze, as there have been a lot of instances that I've had to solve the issues myself
Kainer Yu profile photo

Feature Rating Comparison

Project Management

Airtable
7.8
Fuze
Task Management
Airtable
8.0
Fuze
Resource Management
Airtable
8.2
Fuze
Gantt Charts
Airtable
7.5
Fuze
Scheduling
Airtable
7.5
Fuze
Workflow Automation
Airtable
7.7
Fuze
Team Collaboration
Airtable
8.7
Fuze
Support for Agile Methodology
Airtable
7.9
Fuze
Support for Waterfall Methodology
Airtable
7.7
Fuze
Document Management
Airtable
7.8
Fuze
Email integration
Airtable
7.2
Fuze
Mobile Access
Airtable
7.5
Fuze
Timesheet Tracking
Airtable
7.9
Fuze
Change request and Case Management
Airtable
8.0
Fuze
Budget and Expense Management
Airtable
8.1
Fuze

Cloud PBX

Airtable
Fuze
6.9
Hosted PBX
Airtable
Fuze
7.4
Multi-level Interactive Voice Response (IVR)
Airtable
Fuze
7.5
User templates
Airtable
Fuze
6.2
Call reports
Airtable
Fuze
6.6
Directory of employee names
Airtable
Fuze
7.0

Call Management

Airtable
Fuze
7.4
Answering rules
Airtable
Fuze
7.2
Call recording
Airtable
Fuze
7.8
Call park
Airtable
Fuze
7.6
Message alerts
Airtable
Fuze
6.9

VoIP system collaboration

Airtable
Fuze
8.2
Video conferencing
Airtable
Fuze
8.1
Audio conferencing
Airtable
Fuze
8.3

Mobile apps

Airtable
Fuze
7.5
Mobile app for iOS
Airtable
Fuze
7.5
Mobile app for Android
Airtable
Fuze
7.6

Pros

  • The ease of the relational database capabilities are key for keeping tracking of how our contacts, partners, donors, and event attendees are all related.
  • The map block feature is great for when we're on the road visiting partners.
  • The custom views are extremely helpful for viewing the most important information quickly.
  • As a nonprofit, the reduced prices are also greatly appreciated so we can put more funds towards the youth we serve rather than into infrastructure.
  • Of HUGE importance is the care and feeding I've received from customer support. I ask a question and get a response within 24 hours and the response is personalized and makes sense. The conversation with a single representative is such a relief and makes it so much easier for me to be productive.
  • I suspect that the technology integrations with other apps, using Zapier or otherwise, will become more and more important to us - we're working on getting PayPal payment completions to populate our event attendee lists right now!
Dana Luco profile photo
  • Handing off a call from wifi to the cellular voice/data seamlessly
  • Persistent chat across all your devices
  • Calling features across multiple desktops and mobile devices
  • Desktop Sharing and collaboration
D. SKye Hodges profile photo

Cons

  • I can see where being able to connect several bases together within one workspace would be beneficial. Currently, we've created a lot of tables within one CRM base, and in doing so has made it a bit overwhelming (visually) for some of our users. Limits flexibility a bit.
  • The app for the iPhone is solid. The Android app needs some work/an update.
  • The formula functionality between cells is a bit limited (not the depth of say, MSExcel) and not intuitive for all of our user base.
  • The ability to create charts through the "Blocks" options is a great idea, but very limited in it's initial debut. Looking for more features (pie charts, series labels, dual axes, etc.) to be able to create more dynamic charts in the future.
  • I've gotten a browser warning or two about Airtable being "resource heavy." Time will tell if that becomes an issue.
Sherry Raeder profile photo
  • Better notifications, especially for IMs. Right now it is lacking, we miss a lot of IMs or phone calls because the notifications are very inconspicuous. Sometime they plain don't show up.
  • In a Fuze meeting when/if I chose "dial in" option for joining audio, the client should dial the conference bridge number by just clicking a link, instead of having to exit to main screen and use the dial pad to dial the number. Same for "call me"- my Fuze number should already be pre-filled in the box, so I can just click OK and it will dial.
  • Overall better interface for IMs. Like opening a separate window for an IM conversation.
  • Need to be able to clear a list of recent calls in the app.
Igor Pelipenko profile photo

Likelihood to Renew

Airtable9.1
Based on 1 answer
compared to other products it is just fabulous.
Andrej Vrsansky profile photo
Fuze7.1
Based on 9 answers
support is goodinnovation is very slow and promises are no keptcan do better in supporting its customersBetter UI can be applied Phone functionality can be upgraded
No photo available

Usability

Airtable9.0
Based on 5 answers
Just so easy to learn/use. Very intuitive in its application logic.
Sherry Raeder profile photo
Fuze6.5
Based on 4 answers
If were just talking about using the system (Deskphone, app, desktop app) the system is fairly easy to use. As an administrator it can be much more difficult
Mikey Romero profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Because the people who designed Fuze were Data-center people, they thought of availability first, there really isn't any excuse for telephony downtime, and they certainly do well with this. There has never been a total outage, just a few features sometimes have been offline while Fuze moves the service to other servers, NEVER calling, sometimes chat or physical phones (which can be fixed by rebooting them). The uptime on the Fuze systems is basically: Always up, always available.
D. SKye Hodges profile photo

Performance

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges profile photo

Support

Airtable7.3
Based on 1 answer
Sometimes, I have to wait a bit longer but I'm on a low priced option so I understand why. Generally, they're able to provide me solutions to my problems as long as I'm not in a rush.
Malcolm Colman-Shearer profile photo
Fuze6.5
Based on 46 answers
Fuze support was really slow to respond to our requests when we first implemented Fuze in our organization. We had to have weekly meetings at first to address our issues. However, Fuze Support has improved over time and working with our Customer Success Manager and the escalations team, we see a big improvement.
Chris Librel profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges profile photo

Online Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges profile photo

Implementation

No score
No answers yet
No answers on this topic
Fuze7.7
Based on 45 answers
Ensure that the headsets you choose are compatible with Fuze features. Test audio quality and ensure numbers are ported over and test numbers . Have weekly calls at first to address any issues. Ensure that support is aware of the SLA's and have an Customer Success Manager and Escalations individual who you can contact in case of any urgent\critical issues.
Chris Librel profile photo

Alternatives Considered

Airtable is much more user-friendly and easy to navigate and update than Confluence. We still use Confluence as a wiki, but Airtable is used for all our day to day management.
Sarah Jones profile photo
WebEx is also a good application, but it's more inclined for meetings and presentations. Our company needed a solution for communication on a day-to-day basis. That is why we selected Fuze to be used by our employees. Also, Skype for Business had all the features we needed but didn't meet our financial requirements.
No photo available

Scalability

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges profile photo

Return on Investment

  • If not for Airtable I would have had to pursue a CRM system and an asset management system, plus some sort of task management system for multiple employees, and manage my budget in Excel which is a pain when it gets complex. Airtable lets me put all this in one system, light weight, extremely powerful, and extremely efficient. Exactly what we needed. I am so happy this system exists.
  • Airtable is free and you can get quite a bit in there and use it for a while before deciding to go to the paid version. Therefore the proof of concept was quite easy to bring it into our organization. We've been using it for a few months and it's made everyone's lives easier, so moving now to the paid version is a no-brainer. I didn't have to ask everyone to take a big leap of faith in the beginning and there was no big up front resource investment either, at least relative to setting up any other software or even complex Excel workbooks.
  • Several people in our organization have commented that this system has made their lives far easier, because we can now keep track of our tasks and our events. Our key people are both saner and more efficient.
  • The paid version of Airtable is DIRT CHEAP in comparison to the systems it stands in for. I cannot emphasize this enough.
James Shafstall profile photo
  • Much quicker dialing, many more outreach calls.
  • Great for working from home and using my computer and mobile device to make calls. Increases my work flexibility.
Will Sharry profile photo

Screenshots

Pricing Details

Airtable

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Airtable More Information

Fuze

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Fuze More Information