What users are saying about
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Top Rated
316 Ratings
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Top Rated
129 Ratings

Airtable

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Top Rated
316 Ratings
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Score 8.6 out of 100

Fuze

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Top Rated
129 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Airtable

Airtable is a genius solution for the restrictions of spreadsheets when the data needs to be accessed across several layers and presented in a 2D report. Airtable does this naturally without the need to export and modify the data into a database. It is a solution for any team that can benefit from multi-dimensional access to various data.
Adam Farrell | TrustRadius Reviewer

Fuze

Fuze is very good around collaboration, meetings are simple to set up once initial familiarity is done. The telephony is consistently of a high quality and very reliable which keeps the users happy. The chat functionality is improving and becoming more useful and being picked up as a tool by a growing number of users. Fuze lacks the flexibility of being able to compete with WebEx regarding remote control of a computer for someone who does not have Fuze installed. This is required by customer support personnel dealing with customers who need to have an issue resolved but cannot install software without change control.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Airtable
8.0
Fuze
Task Management
Airtable
8.5
Fuze
Resource Management
Airtable
8.4
Fuze
Gantt Charts
Airtable
7.1
Fuze
Scheduling
Airtable
8.1
Fuze
Workflow Automation
Airtable
7.4
Fuze
Team Collaboration
Airtable
9.1
Fuze
Support for Agile Methodology
Airtable
7.1
Fuze
Support for Waterfall Methodology
Airtable
6.6
Fuze
Document Management
Airtable
8.0
Fuze
Email integration
Airtable
7.9
Fuze
Mobile Access
Airtable
8.4
Fuze
Timesheet Tracking
Airtable
8.6
Fuze
Change request and Case Management
Airtable
7.9
Fuze
Budget and Expense Management
Airtable
8.7
Fuze

Cloud PBX

Airtable
Fuze
6.9
Hosted PBX
Airtable
Fuze
8.1
Multi-level Interactive Voice Response (IVR)
Airtable
Fuze
6.9
User templates
Airtable
Fuze
6.0
Call reports
Airtable
Fuze
6.4
Directory of employee names
Airtable
Fuze
7.0

Call Management

Airtable
Fuze
7.0
Answering rules
Airtable
Fuze
7.3
Call recording
Airtable
Fuze
6.9
Call park
Airtable
Fuze
6.9
Message alerts
Airtable
Fuze
7.0

VoIP system collaboration

Airtable
Fuze
7.3
Video conferencing
Airtable
Fuze
7.0
Audio conferencing
Airtable
Fuze
7.6

Mobile apps

Airtable
Fuze
7.8
Mobile app for iOS
Airtable
Fuze
8.1
Mobile app for Android
Airtable
Fuze
7.6

Pros

Airtable

  • Flexibility: there are many view features and different ways you can use the product
  • Integrations: there are so many apps you can integrate it; from Slack to Shipstation
  • Beautiful: it just looks nice to use. Sometimes project management apps are ugly, this isn't
Brian Chung | TrustRadius Reviewer

Fuze

  • Availability to use your work number anytime anywhere. Our recruiters make themselves available as much as they can. Being able to answer calls from their worklines while not in the office and make calls from their work numbers is a big deal.
  • Setting up new phones and numbers is very easy with their hub. I don't always have to go directly to their support team to setup new users. As long as I have the mac address of the phone and we have free numbers I can set a new user up in minutes.
  • Their support team is great as well. If I do need to get help with an issue their support team is quick to respond and very knowledgeable about their systems. Their team is also able to fix most support cases within the same day.
David Scalise | TrustRadius Reviewer

Cons

Airtable

  • I would like to be able to sort items into groups without having to sort by specific columns. Just manually sort by click and drag.
  • I'd like to see all of the documents of each base stored collectively somewhere and cataloged in a document library.
  • I would like to see this base exportable as a Gant chart.
Tyler Collum | TrustRadius Reviewer

Fuze

  • There is lack of customization. I would love to have access to set up background colors for my Fuze, add wallpapers as a background. Change the font, color of numbers and texts that appear on the screen.
  • I have seen a button saying you have an upgrade on Fuze. And i see it quite a few times. I would want to have like one upgrade that pushes a couple of updates together rather than couple of small upgrades.
Jigar Patel | TrustRadius Reviewer

Likelihood to Renew

Airtable

Airtable 9.1
Based on 1 answer
compared to other products it is just fabulous.
Andrej Vrsansky | TrustRadius Reviewer

Fuze

Fuze 7.2
Based on 14 answers
1,000% will renew. For the price, for the features, for the support, for the implementation, for the ability to deploy to a new site, or a new company acquisitioned that has an older PBX, we can get them to Fuze with so little effort, dump the phones on their desk, and give them all the features and "WOW" that they would expect from a modern enterprise.
D. SKye Hodges | TrustRadius Reviewer

Usability

Airtable

Airtable 8.6
Based on 20 answers
Airtable has a plethora of features that suit our needs, although there are little things that could be improved to make it perfect. I believe Airtable is actively working to improve their product so I have every confidence that Airtable is the perfect choice for our purposes.
Stephanie Etchie | TrustRadius Reviewer

Fuze

Fuze 8.0
Based on 7 answers
It does the core job very well. If I'm looking for a stripped down version that will work fairly well, then Fuze is great. If you're looking for something feature rich, there are better solutions. Fuze is economical and if you aren't doing anything fancy, it's a great platform
Luke Ferrel | TrustRadius Reviewer

Reliability and Availability

Airtable

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.1
Based on 1 answer
Because the people who designed Fuze were Data-center people, they thought of availability first, there really isn't any excuse for telephony downtime, and they certainly do well with this. There has never been a total outage, just a few features sometimes have been offline while Fuze moves the service to other servers, NEVER calling, sometimes chat or physical phones (which can be fixed by rebooting them). The uptime on the Fuze systems is basically: Always up, always available.
D. SKye Hodges | TrustRadius Reviewer

Performance

Airtable

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.1
Based on 1 answer
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges | TrustRadius Reviewer

Support Rating

Airtable

Airtable 7.6
Based on 28 answers
I am impressed by the support provided by the Airtable team. For each query or any issue raised by the user, there are multiple ways of contacting them. One way is email. They reply within 24 hours, or the second way is customer support. Customer support is available for users in chat or telephonic phone or both. You can opt for any communication mode.
JATIN GUPTA | TrustRadius Reviewer

Fuze

Fuze 6.5
Based on 75 answers
Support is an area Fuze could improve. With the most recent updates it's become much better however there are sometimes days that will pass before a response from support is received and in most case connectivity is used as a standard response. Recently had a call where when dialed in via the iOS app it was very difficult to hear however when I dialed in, it was clear.
Anonymous | TrustRadius Reviewer

In-Person Training

Airtable

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.1
Based on 1 answer
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges | TrustRadius Reviewer

Online Training

Airtable

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.1
Based on 1 answer
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges | TrustRadius Reviewer

Implementation Rating

Airtable

No score
No answers yet
No answers on this topic

Fuze

Fuze 6.9
Based on 74 answers
Implementation on the other hand was fairly good. Getting the network infrastructure setup was a bit of work, but at least we had a bit of help from Fuze, in regards to that. Afterwards, we just had to notify our employees to install the Fuze client on their laptops and phones. After all that, the implementation went pretty smoothly
Kainer Yu | TrustRadius Reviewer

Alternatives Considered

Airtable

I trialed around 7 products, which include 4 education products and 3 online products at least. I can't remember all of the pros and cons as it was a couple of years ago and I am now upgrading from a free plan to a paid one. Suffice to say, Airtable beat all of them hands down, for ease of use and flexibility
Shirley Hickey | TrustRadius Reviewer

Fuze

Although Skype and GoToMeeting are great products in their own right, I feel that Fuze has a more professional look and is more intuitive to use and navigate than other products. I feel that Fuze is more suited for business purposes and seems less like an instant messenger.
Anonymous | TrustRadius Reviewer

Scalability

Airtable

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.1
Based on 1 answer
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges | TrustRadius Reviewer

Return on Investment

Airtable

  • I would estimate it has personally saved me 2 hours a week of administration better invested in other things. These are the most valuable cost savings I have on a personal level.
  • I was able to explore, populate, configure and prepare Airtable for what I needed for free. Only when we reached the point of being ready to make full use of the system did we need to spend a penny.
  • Replacing Excel for administrative tasks with Airtable will eventually save us hundreds of lost hours a year.
Chris Chinn | TrustRadius Reviewer

Fuze

  • We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
  • This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
Mikey Romero | TrustRadius Reviewer

Screenshots

Pricing Details

Airtable

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Fuze

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

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