What users are saying about

Airtable

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233 Ratings

Fuze

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90 Ratings

Airtable

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233 Ratings
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Score 9.1 out of 101

Fuze

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90 Ratings
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Score 7.1 out of 101

Add comparison

Likelihood to Recommend

Airtable

As mentioned previously, I currently developing an Airtable base to track student data and other teaching resource inventory. The children create year group databases. All of which work very well. I haven't encountered any issues or unsuitability thus far.
Shirley Hickey profile photo

Fuze

Fuze is very well suited for audio/video conferencing where attendees are spread around the globe. It is the best suited for enterprise where people have to jump from one call to another one after that other. In which case you can just add that person to an ongoing call. It is less appropriate for business that are bases locally and very appropriate for businesses that are spread around the country and in the North American continent.
Jigar Patel profile photo

Feature Rating Comparison

Project Management

Airtable
7.9
Fuze
Task Management
Airtable
8.4
Fuze
Resource Management
Airtable
8.9
Fuze
Gantt Charts
Airtable
6.4
Fuze
Scheduling
Airtable
8.0
Fuze
Workflow Automation
Airtable
7.8
Fuze
Team Collaboration
Airtable
9.0
Fuze
Support for Agile Methodology
Airtable
8.0
Fuze
Support for Waterfall Methodology
Airtable
7.7
Fuze
Document Management
Airtable
8.1
Fuze
Email integration
Airtable
6.0
Fuze
Mobile Access
Airtable
8.0
Fuze
Timesheet Tracking
Airtable
8.5
Fuze
Change request and Case Management
Airtable
7.9
Fuze
Budget and Expense Management
Airtable
8.5
Fuze

Cloud PBX

Airtable
Fuze
6.8
Hosted PBX
Airtable
Fuze
7.5
Multi-level Interactive Voice Response (IVR)
Airtable
Fuze
7.3
User templates
Airtable
Fuze
6.2
Call reports
Airtable
Fuze
6.4
Directory of employee names
Airtable
Fuze
6.7

Call Management

Airtable
Fuze
7.3
Answering rules
Airtable
Fuze
7.2
Call recording
Airtable
Fuze
7.4
Call park
Airtable
Fuze
7.5
Message alerts
Airtable
Fuze
7.0

VoIP system collaboration

Airtable
Fuze
7.8
Video conferencing
Airtable
Fuze
7.5
Audio conferencing
Airtable
Fuze
8.2

Mobile apps

Airtable
Fuze
7.7
Mobile app for iOS
Airtable
Fuze
7.6
Mobile app for Android
Airtable
Fuze
7.7

Pros

  • The website is very well laid out. It is uncluttered, easy to navigate, and is highly visual. There are a great range of field types and add-on blocks.
  • Setting up bases is very straightforward. If you get stuck the help section and videos are excellent. You can also access Airtable Universe to see examples of how the product is used by others.
  • I have submitted a number of queries by email and in each case the staff were very helpful and responded quickly. Given that I was using a free account at the time, I was very impressed.
  • Given that I have used the product with very young children successfully, I think that it is extremely well designed.
Shirley Hickey profile photo
  • One of the most useful features is the MERGE. It allows you to combine two ongoing calls if they are people from the same company calling you for a similar issue or if you were trying to connect to more than one people at the same time.
  • Crystal clear sound and pitch perfect video. Better than any other tool out there on the market. I have experienced that the video and audio quality is way better than Skype. I can say that because we use both.
  • One of the other useful features is the ADD feature. It allows you to add other attendees to an already ongoing calls. Unlike other tools with Fuze you do not need have a new call initiated to add one extra person or someone who wants to jump in for a call in the middle. You can do it on the go! I love that feature of Fuze.
Jigar Patel profile photo

Cons

  • They only thing I can think of is being able to switch between user accounts without having to log on and off.
  • A personal request, would be to add shades of brown to the color palette. When working with the children, we color code field options for eyes and hair. The only children I can't do this for is brunettes with brown eyes. A small thing I know, but it would really help the younger children as it is a visual clue.
Shirley Hickey profile photo
  • A more aggressive end-user training and help scenario. Users who are unfamiliar with UCaaS and are wedded to the traditional role of the desktop phone can be slow picking up the idea of a UCaaS account and all the benefits and possibilities. More visible links and reminders on the phones, softphones, and apps, and easy access to short videos put right in front of users' eyes might help user adoption.
Michael Bartlett profile photo

Likelihood to Renew

Airtable9.1
Based on 1 answer
compared to other products it is just fabulous.
Andrej Vrsansky profile photo
Fuze7.2
Based on 9 answers
1,000% will renew. For the price, for the features, for the support, for the implementation, for the ability to deploy to a new site, or a new company acquisitioned that has an older PBX, we can get them to Fuze with so little effort, dump the phones on their desk, and give them all the features and "WOW" that they would expect from a modern enterprise.
D. SKye Hodges profile photo

Usability

Airtable9.0
Based on 5 answers
Airtable has a plethora of features that suit our needs, although there are little things that could be improved to make it perfect. I believe Airtable is actively working to improve their product so I have every confidence that Airtable is the perfect choice for our purposes.
Stephanie Etchie profile photo
Fuze6.6
Based on 4 answers
I have found it easy to use once you understand the interfaces
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Because the people who designed Fuze were Data-center people, they thought of availability first, there really isn't any excuse for telephony downtime, and they certainly do well with this. There has never been a total outage, just a few features sometimes have been offline while Fuze moves the service to other servers, NEVER calling, sometimes chat or physical phones (which can be fixed by rebooting them). The uptime on the Fuze systems is basically: Always up, always available.
D. SKye Hodges profile photo

Performance

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges profile photo

Support

Airtable7.3
Based on 1 answer
Sometimes, I have to wait a bit longer but I'm on a low priced option so I understand why. Generally, they're able to provide me solutions to my problems as long as I'm not in a rush.
Malcolm Colman-Shearer profile photo
Fuze6.3
Based on 47 answers
I have used both online and telephone support and have been completely satisfied. The overwhelming majority of our support requests have been user provisioning and de-provisioning, and with the introduction of the Fuze Hub recently I'm in a self-service mode. The only real tech support was right after go-live getting our firewall rules perfect. We have had no support calls for dropped calls or poor quality in two years. Support has been great, just haven't needed much of it.
Michael Bartlett profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges profile photo

Online Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges profile photo

Implementation

No score
No answers yet
No answers on this topic
Fuze7.8
Based on 46 answers
The implementation process as a while was handled very well. The critical services always worked day one while porting the numbers. The one complaint I have would be lack of attention on the paging system services as this turned out to be more critical to our business than originally anticipated and there were usually always problems getting it working day-one.
Nick Cooper profile photo

Alternatives Considered

Vastly better-. Much easier to set up, edit and view across multiple platforms.
Juliet Sternberg profile photo
CallManager requires servers, Voice routers, independent PBX providers, SIP providers and admins who know how to manage all of that. Fuze alleviates the need for Cisco VOIP and telecommunications experts and simplifies and consolidates every site onto a single hosted platform where the only devices we have to worry about are our phones. It includes support as well so users can engage Fuze support directly for call flow changes, or support for lines or anything else in the system. Cisco charges extra for this, but it is bundled into the Fuze per-line cost.
Nick Cooper profile photo

Scalability

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges profile photo

Return on Investment

  • I would estimate it has personally saved me 2 hours a week of administration better invested in other things. These are the most valuable cost savings I have on a personal level.
  • I was able to explore, populate, configure and prepare Airtable for what I needed for free. Only when we reached the point of being ready to make full use of the system did we need to spend a penny.
  • Replacing Excel for administrative tasks with Airtable will eventually save us hundreds of lost hours a year.
Chris Chinn profile photo
  • We are only using the free version so far so the return on investment has been exponential!
  • The morale and rapport of our team is a lot tighter due to frequently seeing each others' faces and expressions, rather than just listening in on a conference call.
  • We are able to see that the employees are all on task during the meetings, and we don't have anyone logged in but away from their phone.
Brooke Schell profile photo

Screenshots

Pricing Details

Airtable

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Airtable More Information

Fuze

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Fuze More Information