Airtable vs Gainsight PX | TrustRadius

What users are saying about

Score 8.6 out of 10

Based on 357 reviews and ratings

Score 8.2 out of 10

Based on 12 reviews and ratings

Feature Rating Comparison

Airtable

Gainsight PX

Task Management

Resource Management

Gantt Charts

Scheduling

Workflow Automation

Team Collaboration

Support for Agile Methodology

Support for Waterfall Methodology

Document Management

Email integration

Mobile Access

Timesheet Tracking

Change request and Case Management

Budget and Expense Management

Pros

Airtable has the best customization features out there. They allow you to customize you spreadsheets or tables in a variety of formats. They allow you to customize a variety of field types, field sizes and various colors.
Airtable has a great collaboration feature that makes it easy to share and grant access to tables and a variety of information.
Airtable has great compatibilities that allows you to directly upload spreadsheets from excel into a customizable table.
Airtable is easy to teach and understand quickly, and does not take time for someone who is not technically advanced to understand

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Verified User

Consultant in Marketing

Marketing and Advertising Company, 11-50 employees

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Setting up a new campaign is a step by step process that you are lead through by the application.
Analytics are right there on the campaign that is currently active. You also have the ability to filter on the data to obtain additional information.
There is the ability to run multiple campaigns at the same time. This allows for the ability to be very focused by account.

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Customer Success Manager

FPXComputer Software, 51-200 employees

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Cons

Pricing model: we don't like how we have to pay per user.
Calendar view: we wish the calendar view was better, or if there were different types of calendar views. Right now there is just one.
Complicated: some parts of the app are a little complicated.

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Co-Founder, Business Director

Alabaster CoReligious Institutions, 1001-5000 employees

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End user support for configuration to the Gainsight CS Portal.
Ability to see where a feature path is tagged (visually) after it is in progress.

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Director of Customer Success

Email on AcidComputer Software, 11-50 employees

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Likelihood to Renew

Airtable 10.0

Based on 2 answers

We will 10/10 renew the use of Airtable because it has brought great value to our team. Not only is Airtable affordable, but it's also user-friendly and helps our team be efficient. We no longer need to rely on Excel spreadsheets being passed from person to person via email. Furthermore, we aren't dealing with corrupt Excel spreadsheets and the need to salvage data when a file is accidentally altered.

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Verified User

Manager in Marketing

Biotechnology Company, 1001-5000 employees

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Gainsight PX 8.2

Based on 1 answer

I like the product, find it pretty easy to use. As we move forward, looking forward to using more of the functionality.

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Customer Success Manager

FPXComputer Software, 51-200 employees

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Usability

Airtable 8.7

Based on 21 answers

It's such a friendly program to use, and there's just so many resources available to people trying to learn it or build new things. Their support is great, and they make it easy to find answers to your questions. It's easy to use but difficult to master, that might be a better way to put it.

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Verified User

Director in Marketing

Marketing and Advertising Company, 1-10 employees

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No score

No answers yet

No answers on this topic

Support Rating

Airtable 8.0

Based on 58 answers

We find support easy to find, responsive and knowledgeable. In addition to a large selection of well-done help articles and webinars, there is a forum with quick support coming from Airtable staff and other users. We haven't had any issues in getting the information and support that we've needed.

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Verified User

C-Level Executive in Corporate

Computer Software Company, 11-50 employees

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Gainsight PX 7.9

Based on 7 answers

Overall, very friendly representatives and super professional. On a high level, I haven't seen much correspondence to previous issues we've had in the past.

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Head of Client Success

ProggioComputer Software, 11-50 employees

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Implementation Rating

Airtable 9.0

Based on 2 answers

Training all users was an important part of the implementation, which did take considerable time and effort. At first glance without training, the content calendar can be overwhelming because of the amount of data. The features within Airtable seem to be endless but our team was able to identify the most important to be successful.

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Verified User

Manager in Marketing

Biotechnology Company, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

Airtable combines the simplicity of a spreadsheet with the possibilities that come with a database, all within one tool. We have chosen it after a short evaluation. It is incredibly easy to use after a short training, making it a great tool compared to the typical spreadsheet-based apps.

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Digital Marketing Manager

NoradaneMarketing and Advertising, 11-50 employees

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The main reason is that Gainsight PX offers a perfect combo - analytics and customer engagement. That allows us to make the engagement contextual, based on real-time analytics results.

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Product Marketing Manager for Growth

InfobipComputer Software, 1001-5000 employees

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Return on Investment

The ROI is simple: Airtable has created a more efficient workplace. We have fewer meetings, certainly. But any meetings we do have are much more efficient and impactful. Everyone walks in having used Airtable to prepare for the meeting (uploading needed docs, etc.), and the meeting is held using Airtable as the agenda. Airtable is updated and continues to be used after the meeting, so everyone stays on the same page.
Airtable also makes planning events much more streamlined. Contracts, rental agreements, rosters, etc. are uploaded. Dates are set with reminders. People know what they are responsible for planning the event and for what role they will play during the event.

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Corporate Director Of Human Resources

Duke HospitalityHospitality, 201-500 employees

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We have become more data-driven as a whole. Rather than just making assumptions based on gut feeling, we back that up with data.
We have become more aware of features that are 1) used way more than we thought, and 2) features that don't get touched.
We have been able to find examples of innovative ways users are engaging with our product.

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Support Manager

BongoE-Learning, 11-50 employees

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Screenshots

See All (5) Airtable Screenshots

See All (6) Gainsight PX Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Airtable Editions & Modules

Edition

Plus	$10.00¹
Pro	$20.00¹
Enterprise	Contact Sales

per month (billed annually)

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Gainsight PX Editions & Modules

Edition

Starter (Free)	$0¹
Starter	Starting at $400/M²
Growth	Custom³

100 or less MAUs (Monthly Active Users)
500+ MAUs (Monthly Active Users)
Per MAUs (Monthly Active Users) and more

Additional Pricing Details

—

Rating Summary

Airtable

Gainsight PX

Airtable

Gainsight PX

Airtable

Gainsight PX

Airtable

Gainsight PX

Airtable

Gainsight PX

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