What users are saying about

Airtable

213 Ratings

Airtable

213 Ratings
Score 9.1 out of 101

Genesys PureCloud

39 Ratings
Score 7.6 out of 101

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Likelihood to Recommend

Airtable

Any sort of database--keeping records of all of our volunteers, recipients, organizations, etc
Juliet Sternberg profile photo

Genesys PureCloud

We really are happy with the PureCloud system and all our team enjoy working with it; commenting that it is the easiest they have used.
Jason Pratt profile photo

Feature Rating Comparison

Project Management

Airtable
7.8
Genesys PureCloud
Task Management
Airtable
8.0
Genesys PureCloud
Resource Management
Airtable
8.2
Genesys PureCloud
Gantt Charts
Airtable
7.5
Genesys PureCloud
Scheduling
Airtable
7.5
Genesys PureCloud
Workflow Automation
Airtable
7.7
Genesys PureCloud
Team Collaboration
Airtable
8.7
Genesys PureCloud
Support for Agile Methodology
Airtable
7.9
Genesys PureCloud
Support for Waterfall Methodology
Airtable
7.7
Genesys PureCloud
Document Management
Airtable
7.8
Genesys PureCloud
Email integration
Airtable
7.2
Genesys PureCloud
Mobile Access
Airtable
7.5
Genesys PureCloud
Timesheet Tracking
Airtable
7.9
Genesys PureCloud
Change request and Case Management
Airtable
8.0
Genesys PureCloud
Budget and Expense Management
Airtable
8.1
Genesys PureCloud

Contact Center Software

Airtable
Genesys PureCloud
7.8
Agent dashboard
Airtable
Genesys PureCloud
8.0
Validate callers
Airtable
Genesys PureCloud
7.7
Outbound response
Airtable
Genesys PureCloud
7.6
Call forwarding
Airtable
Genesys PureCloud
7.5
Click-to-call (CTC)
Airtable
Genesys PureCloud
8.2
Warm transfer
Airtable
Genesys PureCloud
8.2
Predictive dialing
Airtable
Genesys PureCloud
7.0
Interactive voice response
Airtable
Genesys PureCloud
8.0
REST APIs
Airtable
Genesys PureCloud
8.8
Call scripts
Airtable
Genesys PureCloud
7.5
Call tracking
Airtable
Genesys PureCloud
8.0
Multichannel integration
Airtable
Genesys PureCloud
8.2
CRM software integration
Airtable
Genesys PureCloud
6.8

Workforce Optimization (WFO)

Airtable
Genesys PureCloud
7.4
Inbound call routing
Airtable
Genesys PureCloud
8.6
Omnichannel inbound routing
Airtable
Genesys PureCloud
8.0
Recording
Airtable
Genesys PureCloud
8.5
Quality management
Airtable
Genesys PureCloud
7.0
Call analytics
Airtable
Genesys PureCloud
7.5
Historical reporting
Airtable
Genesys PureCloud
6.6
Live reporting
Airtable
Genesys PureCloud
7.0
Customer surveys
Airtable
Genesys PureCloud
6.4
Customer interaction analytics
Airtable
Genesys PureCloud
6.7

Pros

  • very intuitive and simple to use
  • bug-free
  • we are able to formulate it for our needs instead of fitting into someone else's idea of what we need
  • usable across multiple platforms and devices--desktops, laptops, iphones.
  • editing in real time, and several viewers viewing screens from remote locations
Juliet Sternberg profile photo
  • The learning curve for new employees using this system is very minimal. Managers can easily gain access via call recording to help train the employees.
  • Ability to follow up with immediate online or over the phone feedback helps managers track employee performance and aides in training as well.
Amanda Gab profile photo

Cons

  • We are relatively new to Airtable and are still exploring its functionality. We've also just been using a free account which has some limits but paid plans have features that could be handy. So far, we're just thrilled at how it's streamlined our workflow and information management.
Sarah Jones profile photo
  • Needs more access to logs for Partners.
  • As an engineer it would be nice to have more access to the servers for troubleshooting.
  • As all cloud services is, PureCloud is very dependent of a well working local network and internet connection.
No photo available

Likelihood to Renew

Airtable9.1
Based on 1 answer
compared to other products it is just fabulous.
Andrej Vrsansky profile photo
Genesys PureCloud8.2
Based on 1 answer
No answer on this topic is available.

Usability

Airtable9.0
Based on 5 answers
It's not perfect but it is really easy to use and I think most slightly technical people will pick it up quite quickly.
Malcolm Colman-Shearer profile photo
No score
No answers yet
No answers on this topic

Support

Airtable7.3
Based on 1 answer
Sometimes, I have to wait a bit longer but I'm on a low priced option so I understand why. Generally, they're able to provide me solutions to my problems as long as I'm not in a rush.
Malcolm Colman-Shearer profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Airtable is much more user-friendly and easy to navigate and update than Confluence. We still use Confluence as a wiki, but Airtable is used for all our day to day management.
Sarah Jones profile photo
No photo available

Return on Investment

  • If not for Airtable I would have had to pursue a CRM system and an asset management system, plus some sort of task management system for multiple employees, and manage my budget in Excel which is a pain when it gets complex. Airtable lets me put all this in one system, light weight, extremely powerful, and extremely efficient. Exactly what we needed. I am so happy this system exists.
  • Airtable is free and you can get quite a bit in there and use it for a while before deciding to go to the paid version. Therefore the proof of concept was quite easy to bring it into our organization. We've been using it for a few months and it's made everyone's lives easier, so moving now to the paid version is a no-brainer. I didn't have to ask everyone to take a big leap of faith in the beginning and there was no big up front resource investment either, at least relative to setting up any other software or even complex Excel workbooks.
  • Several people in our organization have commented that this system has made their lives far easier, because we can now keep track of our tasks and our events. Our key people are both saner and more efficient.
  • The paid version of Airtable is DIRT CHEAP in comparison to the systems it stands in for. I cannot emphasize this enough.
James Shafstall profile photo
  • ROI is high, it facilitates operations in small call centers and allows the ROI to be reached. The training allows a quick operation
  • When it works fine, we can offer a high level of service. Also, the use of the cloud allows companies not to be linked to hardware and concentrate on their operations.
  • The use of a rent scheme allows that there are no expenses other than the operation, and that the hardware investments are minimal compared with a classic system.
Luis Chavez profile photo

Screenshots

Genesys PureCloud

Pricing Details

Airtable

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Airtable More Information

Genesys PureCloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Genesys PureCloud More Information