What users are saying about

Airtable

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Top Rated
234 Ratings

Insightly

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Top Rated
565 Ratings

Airtable

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Top Rated
234 Ratings
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Score 9.1 out of 101

Insightly

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Top Rated
565 Ratings
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Score 8 out of 101

Add comparison

Likelihood to Recommend

Airtable

Any sort of database--keeping records of all of our volunteers, recipients, organizations, etc
Juliet Sternberg profile photo

Insightly

Insightly is perfect for small business owners who are not that tech savvy. It is also well known for its ease-of-use so if you aren't sure how to use a full-blown CRM this is a great place to be. Overall my business partner doesn't want to go back to a complicated system like Zoho CRM that was difficult to understand.
Denny Basham, MBA, Denver Reputation Marketing Expert. profile photo

Feature Rating Comparison

Project Management

Airtable
8.0
Insightly
Task Management
Airtable
8.4
Insightly
Resource Management
Airtable
8.9
Insightly
Gantt Charts
Airtable
6.4
Insightly
Scheduling
Airtable
8.0
Insightly
Workflow Automation
Airtable
8.1
Insightly
Team Collaboration
Airtable
9.1
Insightly
Support for Agile Methodology
Airtable
8.0
Insightly
Support for Waterfall Methodology
Airtable
7.6
Insightly
Document Management
Airtable
8.1
Insightly
Email integration
Airtable
6.6
Insightly
Mobile Access
Airtable
8.1
Insightly
Timesheet Tracking
Airtable
8.5
Insightly
Change request and Case Management
Airtable
7.9
Insightly
Budget and Expense Management
Airtable
8.5
Insightly

Sales Force Automation

Airtable
Insightly
7.3
Customer data management / contact management
Airtable
Insightly
8.4
Workflow management
Airtable
Insightly
7.4
Territory management
Airtable
Insightly
6.1
Opportunity management
Airtable
Insightly
8.0
Integration with email client (e.g., Outlook or Gmail)
Airtable
Insightly
7.5
Contract management
Airtable
Insightly
6.5
Quote & order management
Airtable
Insightly
7.2
Interaction tracking
Airtable
Insightly
7.3
Channel / partner relationship management
Airtable
Insightly
7.7

Customer Service & Support

Airtable
Insightly
7.1
Case management
Airtable
Insightly
7.0
Call center management
Airtable
Insightly
7.2
Help desk management
Airtable
Insightly
7.1

Marketing Automation

Airtable
Insightly
7.4
Lead management
Airtable
Insightly
7.6
Email marketing
Airtable
Insightly
7.2

CRM Project Management

Airtable
Insightly
6.7
Task management
Airtable
Insightly
7.8
Billing and invoicing management
Airtable
Insightly
4.8
Reporting
Airtable
Insightly
7.4

CRM Reporting & Analytics

Airtable
Insightly
7.1
Forecasting
Airtable
Insightly
6.6
Pipeline visualization
Airtable
Insightly
7.3
Customizable reports
Airtable
Insightly
7.5

Customization

Airtable
Insightly
7.1
Custom fields
Airtable
Insightly
7.6
Custom objects
Airtable
Insightly
6.6
Scripting environment
Airtable
Insightly
6.8
API for custom integration
Airtable
Insightly
7.6

Security

Airtable
Insightly
8.0
Single sign-on capability
Airtable
Insightly
7.9
Role-based user permissions
Airtable
Insightly
8.0

Social CRM

Airtable
Insightly
6.9
Social data
Airtable
Insightly
6.8
Social engagement
Airtable
Insightly
6.9

Integrations with 3rd-party Software

Airtable
Insightly
6.1
Marketing automation
Airtable
Insightly
7.0
Compensation management
Airtable
Insightly
5.2

Platform

Airtable
Insightly
7.5
Mobile access
Airtable
Insightly
7.5

Pros

  • very intuitive and simple to use
  • bug-free
  • we are able to formulate it for our needs instead of fitting into someone else's idea of what we need
  • usable across multiple platforms and devices--desktops, laptops, iphones.
  • editing in real time, and several viewers viewing screens from remote locations
Juliet Sternberg profile photo
  • E-mail classification based on BCC from GMail
  • Ease of use - the system is the easiest one we have ever used and we have tried several
  • The link between records - organizations and contacts can be linked and you can define the link relationship (think referral partners)
Denny Basham, MBA, Denver Reputation Marketing Expert. profile photo

Cons

  • A little more customisation of the forms would be fantastic. The interface is simple and helps avoid making problems for yourself, but being able to take out some of the white space and select different fonts or show basic formatting would be a good addition. But such is Airtable I am likely to find out with the right knowledge you can.
  • Not being able to connect "Bases" together. This can be addressed by building all tables you need in to one base and remembering you can always export the data out somewhere else if you need this level of integration.
  • If you are a larger or growing organisation, Airtables flexibility and ease at replacing spreadsheets needs to be managed (or you could replace your uncontrolled Excel addiction with an Airtable one).
Chris Chinn profile photo
  • More customizations although those have improved a LOT with the new UI.
  • More integration points to other systems
  • Better e-mail marketing capabilities included in the standard package
Denny Basham, MBA, Denver Reputation Marketing Expert. profile photo

Likelihood to Renew

Airtable9.1
Based on 1 answer
compared to other products it is just fabulous.
Andrej Vrsansky profile photo
Insightly9.0
Based on 18 answers
The site is invaluable in the day to day operation and management of our company and employees.
Julie Webster profile photo

Usability

Airtable9.0
Based on 5 answers
Airtable has a plethora of features that suit our needs, although there are little things that could be improved to make it perfect. I believe Airtable is actively working to improve their product so I have every confidence that Airtable is the perfect choice for our purposes.
Stephanie Etchie profile photo
Insightly8.6
Based on 47 answers
I only needed to consult help guides when I wanted to use more advanced features. You'll be able to start using the software the day you install it.
Vanessa Johnson profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Insightly10.0
Based on 3 answers
Knock on wood... I haven't had any difficulties with Insightly's availability to-date. I mostly use it on my desktop and infrequently access via my Android phone. No access issues.
Jane Beisell PMP, CIA profile photo

Performance

No score
No answers yet
No answers on this topic
Insightly8.3
Based on 22 answers
Performance is excellent. Never have problems with performance of app. Never
Moshe Kogos profile photo

Support

Airtable7.3
Based on 1 answer
Sometimes, I have to wait a bit longer but I'm on a low priced option so I understand why. Generally, they're able to provide me solutions to my problems as long as I'm not in a rush.
Malcolm Colman-Shearer profile photo
Insightly3.0
Based on 14 answers
If your issue is simple & was previously covered in their online FAQ's it's fine.If not, you are stuck... or in my case currently I'm unable to even access the database until someone answers my online question.There is no help phone line or online chat!!!
Jane Beisell PMP, CIA profile photo

Online Training

No score
No answers yet
No answers on this topic
Insightly9.0
Based on 5 answers
I've used Insightly's online training &/ or learned as I went. I've found the blogs and online written material helpful. I've also attended a few webinars, which can be useful if you use a J-I-T approach so as not to overwhelm you (or your staff) with functionality that you are using just yet. The fact that it's all available on their website and you can learn at your own pace is invaluable
Jane Beisell PMP, CIA profile photo

Implementation

No score
No answers yet
No answers on this topic
Insightly8.5
Based on 19 answers
Nothing specifico.
Massimo Pizzetti profile photo

Alternatives Considered

It wasn't until I became aware of Airtable that we found a solution that allows us to implement the best features of a collaborative RDBMS with our staff who don't have any training. I had previously used Zoho Creator and found that it was difficult to onboard new users because of a steeper learning curve.
Juan Matute profile photo
I have to come back to ease-of-use here because Insightly is one of those systems that anyone can pick up quickly. We originally migrated from Zoho CRM over to Insightly and have never looked back. We also have a fantastic monthly deal that we can never get again so I don't think we will be giving up our grandfathered subscription pricing any time soon. I do wish we could add certain features a-la-carte without having to give up our plan so it is unlikely that we will ever upgrade to a larger plan.
Denny Basham, MBA, Denver Reputation Marketing Expert. profile photo

Scalability

No score
No answers yet
No answers on this topic
Insightly7.8
Based on 6 answers
(+) Being able to download my LinkedIn connections was a huge benefit. (+) I use the task function to stay on top of my follow-up activity which is another positive feature. (+) The sorting capabilities also help me pinpoint the contacts that I need to stay on top of.(-) When I add a new lead from an existing organization, I would like the organization's information to automatically populate the fields like address, website, description. I enter all that information manually. (-) My mass mailing experience has been tedious due to the email function being interrupted and crashing due to bad email addresses in some of my records. (-) Many of my leads do not have current email addresses. I wish Insightly offered a tool to help find email addresses. I spend too much time researching to find email addresses.
Phil Cashen profile photo

Return on Investment

  • Too early to tell. I hope that it will allow for both a task-specific view that helps people keep on schedule with projects and higher-level views that help with tactical and strategic planning.
Andy Havens profile photo
  • Using Insightly reduced my lead conversion time from 6 months to 3 on average.
  • It's motivating to see how much the open opportunities are worth.
  • Reports help with predicting sales cycles and forecasting.
Laura Pence profile photo

Pricing Details

Airtable

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Insightly

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details