What users are saying about
60 Ratings

Jamf Pro

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93 Ratings
60 Ratings
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Score 7.2 out of 101

Jamf Pro

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93 Ratings
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Score 9.1 out of 101

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Likelihood to Recommend

AirWatch

AirWatch is a great tool for large organizations that need to manage more than 100 devices. The product is capable of handling multiple platforms and is scalable to any size company.I would not recommend AirWatch to small companies, companies with minimal MDM needs or companies on a tight budget. It's the Rolls Royce of MDMs, it has all the bells and whistles and it's not inexpensive.
Jed Tauber profile photo

Jamf Pro

Jamf Pro is well suited for situations involving mass requests for applications. Having the ability to push - really from any perspective - to end-users directly is a huge accomplishment. The ease of use for pushing protocols and the simplicity of some go-to commands make the use of Jamf something to be grateful for.
Peter Barnett profile photo

Pros

  • Enrollment is a snap with many different options. This allows organizations with corporately owned or BYOD programs to bring devices under management in a flexible and scalable solution.
  • Deployment of apps-AirWatch makes deploying apps across your organization simple a quick.
  • AirWatch is usually close to "Zero Day" ready with major hardware manufacturers updated features. Many of the Android and iOS updated features are incorporated into the environments almost as soon as they are released.
  • AirWatch has great customer service. This was not always the case but as the company has grown over the last year in particular, I have been receiving better customer service compared to other MDMs.
Jed Tauber profile photo
  • Support - We have had a dedicated tech working with us for years. This is now a service that costs more, but he knew the ins and outs of our company and was like an extension of my local coworkers. I have never had that experience with any other company.
  • Self Service - This feature works great and everyone loves it. Instead of force installing everything, we give the end users a lot of options on what they want to install.
  • Scripting - We have a lot of scripts we need to run on the Macs. JAMF makes it super simple to add your scripts and deploy them out quickly.
Nick Newport profile photo

Cons

  • Consolidate communication- AirWatch has a tendency to over communicate. I receive about 5 emails a day regarding updates, issues or bug fixes. Unfortunately this leads to some emails being ignored.
  • Make reporting easier to get. I find get a report together is a multi step process. I'd like to see this process become easier in the future.
  • Improve the help menu from within the AirWatch portal. I'd like to see a help menu integrated into the portal as opposed to leaving the portal to read through documentation.
  • Continue to improve the customer service experience. Though it has improved greatly, there is still a little room for improvement. Initial calls to support are exclusively used to open a ticket. Call back times can sometimes be as much as 2 hours.
Jed Tauber profile photo
  • I would like to see being able to use Jamf Pro to install Mac Apps and desktop icons as easily as we can to an iOS device. For example, being able to add a weblink onto a iMac or MacbookPro similar to the weblinks we can add to iOS devices.
  • Jamf Pro remote will sometimes stall out if trying to connect to a lot of devices at one time if the traffic on the network is high.
  • I would like to see being able to set stricter controls on the iMacs and MAcbook Pro's that would let us "lock down" features to keep students from changing backgrounds, adding folders to the desktop, deleting shortcuts or weblinks.
Angel Swalve profile photo

Likelihood to Renew

AirWatch7.0
Based on 1 answer
We've used it for 3 years and our contract is up later this year. We own the licenses, but we would have to either renew cloud services or bring the services in-house and install on servers here. We may want to see what's new in the marketplace that could be just as useful and cost effective.
Kelli Thompson profile photo
Jamf Pro9.1
Based on 1 answer
No answer on this topic is available.

Usability

AirWatch8.0
Based on 1 answer
It works well for our environment and what we're using it for. It actually does more than we're currently utilizing, but I believe our needs will change in the near future and we could utilize more features.
Kelli Thompson profile photo
Jamf Pro8.2
Based on 1 answer
No answer on this topic is available.

Reliability and Availability

AirWatch5.0
Based on 1 answer
Just in the past few weeks our staff has had several issues with the website. It is either taking a long time to load anything or we are not able to get in at all. This is very frustrating when you are trying to manage and enroll users. It was down 2 days in a row just this past week. Not good!
Scott Strader profile photo
No score
No answers yet
No answers on this topic

Performance

AirWatch5.0
Based on 1 answer
Went over the availability just a minute ago on the last rating. Don't use the reporting too much but will likely begin that soon. Integration with Active Directory doesn't seem to bog either system down.
Scott Strader profile photo
No score
No answers yet
No answers on this topic

Support

AirWatch8.0
Based on 1 answer
They're usually very good. I've talked to any number of techs from level one to level 3. They all seem pretty knowledgeable about the product and how to support it.
Kelli Thompson profile photo
No score
No answers yet
No answers on this topic

Implementation

AirWatch7.9
Based on 2 answers
Have your organizational structure and heirarchy outlined. This helps when you are ready to create OU's and subs in AirWatch.
Kelli Thompson profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

It is the most complete tool that accomplishes all business requirements. For us, it was important to have a complete offering capable to attend different use cases with the security required by companies.
Alejandra Paola Fernandez Castro profile photo
Jamf has the most features of all the Macintosh management solutions. It is easy to use and the customer support team at Jamf is awesome. I especially like the use of extension attributes to extend the platform to some very 'company-specific' data collection.
Peter Gawlocki profile photo

Scalability

AirWatch10.0
Based on 1 answer
It is really scalable. They love to have more users as you pay by the license. They are great in this regard.
Scott Strader profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Better management of our mobile devices
  • Better visibility on all the serial numbers and other information on the phones
  • Made mobile devices more secure throughout our organization.
  • Ability to introduce BYOD into the organization
No photo available
  • Jamf Pro has made a positive impact on our district. We are able to have one system admin overseeing Jamf and getting software out to 5 different schools.
David Minnema profile photo

Screenshots

Pricing Details

AirWatch

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Jamf Pro

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details
$3.33 per month per iOS device $6.25 per month per Mac Education and volume discounts available. Onboarding 3-Day for Mac + iOS: $7,500 2-Day for Mac only: $6,000 4hr Remote for iOS only: $750 Billed Annually