What users are saying about
59 Ratings
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Score 7.2 out of 101
5 Ratings
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Score 8 out of 101

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Likelihood to Recommend

AirWatch

AirWatch is a great tool for large organizations that need to manage more than 100 devices. The product is capable of handling multiple platforms and is scalable to any size company.I would not recommend AirWatch to small companies, companies with minimal MDM needs or companies on a tight budget. It's the Rolls Royce of MDMs, it has all the bells and whistles and it's not inexpensive.
Jed Tauber profile photo

GlobalProtect Mobile Security Manager

It is well suited for both small and large organizations. It is very configurable so it can grow with your organization's needs.
George Theofanous profile photo

Pros

  • Enrollment is a snap with many different options. This allows organizations with corporately owned or BYOD programs to bring devices under management in a flexible and scalable solution.
  • Deployment of apps-AirWatch makes deploying apps across your organization simple a quick.
  • AirWatch is usually close to "Zero Day" ready with major hardware manufacturers updated features. Many of the Android and iOS updated features are incorporated into the environments almost as soon as they are released.
  • AirWatch has great customer service. This was not always the case but as the company has grown over the last year in particular, I have been receiving better customer service compared to other MDMs.
Jed Tauber profile photo
  • Easy to configure.
  • Authentication rules can be made as strict as required to satisfy stringent audits.
  • Easy for end users.
George Theofanous profile photo

Cons

  • Consolidate communication- AirWatch has a tendency to over communicate. I receive about 5 emails a day regarding updates, issues or bug fixes. Unfortunately this leads to some emails being ignored.
  • Make reporting easier to get. I find get a report together is a multi step process. I'd like to see this process become easier in the future.
  • Improve the help menu from within the AirWatch portal. I'd like to see a help menu integrated into the portal as opposed to leaving the portal to read through documentation.
  • Continue to improve the customer service experience. Though it has improved greatly, there is still a little room for improvement. Initial calls to support are exclusively used to open a ticket. Call back times can sometimes be as much as 2 hours.
Jed Tauber profile photo
  • I thought it did all things required very well.
George Theofanous profile photo

Likelihood to Renew

AirWatch7.0
Based on 1 answer
We've used it for 3 years and our contract is up later this year. We own the licenses, but we would have to either renew cloud services or bring the services in-house and install on servers here. We may want to see what's new in the marketplace that could be just as useful and cost effective.
Kelli Thompson profile photo
No score
No answers yet
No answers on this topic

Usability

AirWatch8.0
Based on 1 answer
It works well for our environment and what we're using it for. It actually does more than we're currently utilizing, but I believe our needs will change in the near future and we could utilize more features.
Kelli Thompson profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

AirWatch5.0
Based on 1 answer
Just in the past few weeks our staff has had several issues with the website. It is either taking a long time to load anything or we are not able to get in at all. This is very frustrating when you are trying to manage and enroll users. It was down 2 days in a row just this past week. Not good!
Scott Strader profile photo
No score
No answers yet
No answers on this topic

Performance

AirWatch5.0
Based on 1 answer
Went over the availability just a minute ago on the last rating. Don't use the reporting too much but will likely begin that soon. Integration with Active Directory doesn't seem to bog either system down.
Scott Strader profile photo
No score
No answers yet
No answers on this topic

Support

AirWatch8.0
Based on 1 answer
They're usually very good. I've talked to any number of techs from level one to level 3. They all seem pretty knowledgeable about the product and how to support it.
Kelli Thompson profile photo
No score
No answers yet
No answers on this topic

Implementation

AirWatch7.9
Based on 2 answers
Have your organizational structure and heirarchy outlined. This helps when you are ready to create OU's and subs in AirWatch.
Kelli Thompson profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Airwatch is the Rolls Royce of MDMs. They have all the bells and whistles that every MDM admin could want. Compared to other MDM solutions this is one of the best and easiest to use for environments for companies that support multiple mobile operating systems. For iOS/Mac exclusive environments I recommend Jamf Pro, but everything else I recommend AirWatch.
Jed Tauber profile photo
Easier to implement and configure
George Theofanous profile photo

Scalability

AirWatch10.0
Based on 1 answer
It is really scalable. They love to have more users as you pay by the license. They are great in this regard.
Scott Strader profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • I've seen the benefits of AirWatch when it comes to corporate security. Corporate data is protects and it's difficult to put an exact value on that.
  • Inventory control/device management is made simple. We have dashboard visibility to our devices in real time.
  • With zero touch deployment options through programs like DEP and Android for Work, deploying devices does requires less man power and far less skilled labor.
Jed Tauber profile photo
  • It allowed us to pass very strict audits from the world's largest banks.
  • It was easy for our IT department to implement.
George Theofanous profile photo

Pricing Details

AirWatch

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

GlobalProtect Mobile Security Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details