What users are saying about
59 Ratings

Webroot SecureAnywhere

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61 Ratings
59 Ratings
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Score 7.2 out of 101

Webroot SecureAnywhere

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61 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.9 out of 101

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Likelihood to Recommend

AirWatch

AirWatch is a great tool for large organizations that need to manage more than 100 devices. The product is capable of handling multiple platforms and is scalable to any size company.I would not recommend AirWatch to small companies, companies with minimal MDM needs or companies on a tight budget. It's the Rolls Royce of MDMs, it has all the bells and whistles and it's not inexpensive.
Jed Tauber profile photo

Webroot SecureAnywhere

It works well for the company and love that it is centrally managed on the web. Being able to create policies and assign per individuals Webroot client is awesome. So easy to use and the support is awesome!
No photo available

Pros

  • Compliance policies are robust. One thing we have done is to keep our operating systems updated using the Airwatch compliance policies. We created a customized email from an Airwatch template and send notifications to users when they are not compliant.
  • Volume Purchase Program Integration allows you to purchase apps with a corporate credit card and push out licenses to authorized users.
  • Staging user allows minimal end user interaction. Only 2 inputs when we hand a corporate phone to an end user(device password & email password).
  • Secure Content Locker allows us to open and manage email attachments in a secure container.
Ken Austin profile photo
  • Webroot checks all search result links and delivers warnings or approvals to users. This means Webroot is thorough and assists to keep users familiar with any potential problem sites.
  • Webroot is easily activated as a Chrome or browser extension to ensure ease of access.
  • Webroot monitors activity and will send updates to the IT department to keep them privy of any potential problems.
Chris Hecox profile photo

Cons

  • The entire platform. It is riddled with bugs and horribly annoying to get fixed. During our upgrade planning meetings we would spend DAYS just reviewing their bug list to identify everything that would break within our environment.
  • The UI is completely inconsistent making it difficult to do the simplest of tasks
  • Their API would break from upgrade to upgrade causing major compatibility issues with our internal tools.
  • It requires a massive on prem server infrastructure. 300% bigger than our other MDM which was much more reliable.
Joseph Currin, MBA profile photo
  • Webroot could do a better job of working on their integration partnerships with companies like LabTech (now known as Automate). Many times we make it through 2 or 3 levels of support before one of the parties says "oh well you need to talk to LabTech about this" or vice versa. That can be frustrating for partners when trying to understand and resolve issues between the two applications.
  • Cryptolocker/ransomware is a hot topic and I will say that Webroot has provided us with adequate protection when we first started using in 2014. I understand the complexities and challenges AV companies face with new threats being created everyday. I do want to point out that there have been instances where Webroot has not been able to stop one of those types of attacks. After talking with support - it was clear that they had no good answer as to why that particular threat was not stopped and quarantined.
  • Support for the enterprise side of Webroot can be daunting at times. Response times are hit or miss depending on the severity of the issue. Sometimes you get a great support engineer who will go above and beyond - sometimes I ask myself how this person is even employed with the lack of communication skills or actual interest in helping resolve partner issues.
Carson Hagan, ITILv3 profile photo

Likelihood to Renew

AirWatch7.0
Based on 1 answer
We've used it for 3 years and our contract is up later this year. We own the licenses, but we would have to either renew cloud services or bring the services in-house and install on servers here. We may want to see what's new in the marketplace that could be just as useful and cost effective.
Kelli Thompson profile photo
Webroot SecureAnywhere10.0
Based on 6 answers
It's easy to renew with Webroot, their support is very attentive and highly available. However if you do choose to change products, they even provide means of removing the software from your endpoints via the admin portal which is very convenient.
No photo available

Usability

AirWatch8.0
Based on 1 answer
It works well for our environment and what we're using it for. It actually does more than we're currently utilizing, but I believe our needs will change in the near future and we could utilize more features.
Kelli Thompson profile photo
Webroot SecureAnywhere10.0
Based on 1 answer
No answer on this topic is available.

Reliability and Availability

AirWatch5.0
Based on 1 answer
Just in the past few weeks our staff has had several issues with the website. It is either taking a long time to load anything or we are not able to get in at all. This is very frustrating when you are trying to manage and enroll users. It was down 2 days in a row just this past week. Not good!
Scott Strader profile photo
Webroot SecureAnywhere10.0
Based on 1 answer
No answer on this topic is available.

Performance

AirWatch5.0
Based on 1 answer
Went over the availability just a minute ago on the last rating. Don't use the reporting too much but will likely begin that soon. Integration with Active Directory doesn't seem to bog either system down.
Scott Strader profile photo
Webroot SecureAnywhere10.0
Based on 2 answers
No answer on this topic is available.

Support

AirWatch8.0
Based on 1 answer
They're usually very good. I've talked to any number of techs from level one to level 3. They all seem pretty knowledgeable about the product and how to support it.
Kelli Thompson profile photo
Webroot SecureAnywhere10.0
Based on 1 answer
No answer on this topic is available.

Implementation

AirWatch7.9
Based on 2 answers
Have your organizational structure and heirarchy outlined. This helps when you are ready to create OU's and subs in AirWatch.
Kelli Thompson profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I don't have much of an opinion about this as most other places I have worked at allowed me to access my email through a web client. I guess this app makes it a little more mobile friendly by putting in an app.
Scott Strader profile photo
I honestly have not put in enough research and time for alternative products to compare against Webroot. I don't think my opinion would be worth stating since I don't have a good comparison of apples to apples against other products.What continues to keep me interested in Webroot is just not the product - but the technology behind the product that makes Webroot a leading industry standard.
Carson Hagan, ITILv3 profile photo

Scalability

AirWatch10.0
Based on 1 answer
It is really scalable. They love to have more users as you pay by the license. They are great in this regard.
Scott Strader profile photo
Webroot SecureAnywhere10.0
Based on 1 answer
Ease of implementation across various devices is easy and efficient regardless of scale. Whether it is 5 devices or 500 the product continually proves its the best in its class.
Christopher Audie profile photo

Return on Investment

  • Added a significant cost to the company.
  • Adds that ability to have control rather than give the employee control.
  • Takes away some of the risk that could happen if a device were stolen or a disgruntled employee became angry.
Scott Strader profile photo
  • From an MSP perspective - I would say it has been an amazing ROI. Cost is important and sometimes not the most important. Overall for the value - we are very happy with the product. Simple to use, simple to roll out, great integration's, and decent support for enterprise partners.
  • Non technical people would consider this a "negative" but anybody in the IT field would understand why things have to be done this way. When rolling out to new clients, inherently, it is challenging to determine all necessary exclusions needed for every application a company has. This can be frustrating for clients with the great level of protection that Webroot provides. From the IT field, we understand that AV roll outs needs to be watched closely to determine when proper exclusions need to be put in place to ensure the clients LOB applications are working correctly.
  • Webroot has helped us achieve the business objectives we set out to make - a strong 'Security Package' that address both virus and malware protection. We will continue to use Webroot in the future as we add more products into our Security Package.
Carson Hagan, ITILv3 profile photo

Pricing Details

AirWatch

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Webroot SecureAnywhere

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details