What users are saying about

AirWatch

56 Ratings

XenMobile

11 Ratings

AirWatch

56 Ratings
Score 7.2 out of 101

XenMobile

11 Ratings
Score 8.6 out of 101

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Likelihood to Recommend

AirWatch

Airwatch is a leader in the EMS/MDM space and [I] believe it is poised to continue to be a leader. VMware's acquisition along with EMC/DELL will give even more resources to help Airwatch stay current in this ever changing space
Ken Austin profile photo

XenMobile

This product is well suited for any healthcare organization, especially one privately owned by the providers. Many of our providers were displeased with our efforts to use a product that forced sandboxing of Exchange information. Therefore, we needed something that was flexible enough that sandboxing could be used where desired but still allowed native OS integration where necessary.
Jerry Robinson profile photo

Pros

  • AirWatch is very easy to set up with their web portal and the mobile device drivers.
  • There is a lot of useful information about device versions, device usage, device compliance, etc., on the portal.
  • AirWatch allows for a single pane of glass view into all the mobile devices in your firm.
No photo available
  • It gives us the ability to manage email synchronization in a HIPAA compliant way while providing the flexibility necessary for our organization.
  • Through Secure Web, XenMobile provides secure access to internal websites and eliminates the need for cumbersome VPN authentication.
  • Using Secure Mail, Notes, & Tasks, we can completely sandbox critical business information.
Jerry Robinson profile photo

Cons

  • It seems to have issues installing and managing non-IOS platform devices.
  • Can cause some issues when someone changes their Active Directory password or it thinks there is a compromise.
  • I would like to see it in a different email client on the iPhone instead of integrated into the email app.
  • I would also like it to only install one app when installing the software.
Scott Strader profile photo
  • issues with non apple, non samsung devices: if it is not setup with an apple or samsung phone, then the Certificate onboarding is a struggle/unable to be done.
  • user-pin setup: for a user to be onboarded, requiring a PIN; there is a self service way but it is clunky and users prefer to call in instead of trying to follow the 15 step process via PDF
  • if the certificate is ever lost, due to an upgrade via IOS or android, then the entire process [uninstall, reinstall] has to be done, which means downtime for the end user, and higher call volume when a service provider pushes an iOS update.
David Reese profile photo

Likelihood to Renew

AirWatch7.0
Based on 1 answer
We've used it for 3 years and our contract is up later this year. We own the licenses, but we would have to either renew cloud services or bring the services in-house and install on servers here. We may want to see what's new in the marketplace that could be just as useful and cost effective.
Kelli Thompson profile photo
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Usability

AirWatch8.0
Based on 1 answer
It works well for our environment and what we're using it for. It actually does more than we're currently utilizing, but I believe our needs will change in the near future and we could utilize more features.
Kelli Thompson profile photo
No score
No answers yet
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Reliability and Availability

AirWatch5.0
Based on 1 answer
Just in the past few weeks our staff has had several issues with the website. It is either taking a long time to load anything or we are not able to get in at all. This is very frustrating when you are trying to manage and enroll users. It was down 2 days in a row just this past week. Not good!
Scott Strader profile photo
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Performance

AirWatch5.0
Based on 1 answer
Went over the availability just a minute ago on the last rating. Don't use the reporting too much but will likely begin that soon. Integration with Active Directory doesn't seem to bog either system down.
Scott Strader profile photo
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Support

AirWatch8.0
Based on 1 answer
They're usually very good. I've talked to any number of techs from level one to level 3. They all seem pretty knowledgeable about the product and how to support it.
Kelli Thompson profile photo
No score
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Implementation

AirWatch7.9
Based on 2 answers
Have your organizational structure and heirarchy outlined. This helps when you are ready to create OU's and subs in AirWatch.
Kelli Thompson profile photo
No score
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Alternatives Considered

At the time (2013), AirWatch supported more platforms than their competition. Not only could you enroll mobile devices and tablets, but you could also install an agent and manage both Windows and Mac desktops and laptops. They had a very nice collaborative sharing program called Secure Content Locker that you could utilize with Office365, SharePoint or a simple shared network drive.
Kelli Thompson profile photo
Xenmobile was just more flexible; allowing us to use different devices and change our active data sync. The cost of a Blackberry enterprise server was also prohibitive, so we moved to XxenMobile.
David Reese profile photo

Scalability

AirWatch10.0
Based on 1 answer
It is really scalable. They love to have more users as you pay by the license. They are great in this regard.
Scott Strader profile photo
No score
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Return on Investment

  • Printing and shipping costs have become non existent. With all presentations now being electronic and loaded prior to the meetings, we no longer have to plan ahead for physical logistics.
  • A devoted team needs to be assigned to troubleshoot the devices during the live meeting. Someone devoted to compiling and loading the information needs to be responsible and have good interpersonal skills with the account holders.
  • Updates from AirWatch Apps need to be done on a regular basis.
Marcos Sola profile photo
  • We've moved from the Blackberry enterprise server to a xenmobile fueled active-data format. saving the cost of the BES and allowing us to be more flexible on devices.
  • We are moving away from providing devices to allowing employees to use personal devices [through XenMobile], saving us 3 million dollars a year [roughly].
  • Our call center has had increased call volume with mobile devices during the move, since the addition to more supported devices equals more time per call, we have seen a negative effect there.
David Reese profile photo

Pricing Details

AirWatch

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

XenMobile

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details