Likelihood to Recommend I don't know many other scenarios, as I have been with this company for 13 years and in this industry for roughly 25 years. It is a tool that is well suited for our company and this industry in general. As a staffing company, you can accomplish nearly everything imaginable with this tool. The only area I have seen that might not be ideal is if you wanted to run all kinds of metrics. You can run a variety of reports in Akken, the data fields are limited sometimes and one would think that wouldn't need to be the case. You should be able to put whatever data you want in any field to create the report you need.
Read full review I rarely give 10/10, mainly because I have learned that that we can always learn new things and to grow. Thus, I feel that same applies to Talent Reef. While I struggled a bit in the beginning to use this application, It is probably that struggle that has made me a better user for being so persistent at using it. Now that I have more than just the basics I think for any size company the functionality of the program will work for them.
Read full review Pros Automatically keeps a record of activities such as email conversations related to a candidate. Time and date stamp on events logged to a candidate and customer is a great resource. Completing full company profiles with all contacts is very helpful for later efficiency. Read full review We've been with talentReef nearly 2 years and our last 2 account managers have been great! Support was a concern right after we converted, but we were able to gain an account rep and began weekly calls until all the holes were plugged in. Linking ATS data and onboarding data eliminates the need for the applicant/new hire to enter the same information twice. We're now receiving system emails regarding upcoming new releases, which is helpful. Read full review Cons This is the worst ATS I've ever used. It's hard to find what you need. It's not set up in a coherent manner and things are all over the place. I have to download a resume just to view it. The parse function only works in Internet Explorer and it works poorly then. Makes it impossible to tell if its actually a duplicate because it flags everything. No section for meaningful notes. Notes are all just reports of action. No way to make it efficient for direct hires. All geared towards staffing so it makes you fill out non-sense information that will be inaccurate and irrelevant just to satisfy field requirements. Read full review If any organization is looking to use TalentReef, I would suggest they make sure they have a project lead. TalentReef is a customizable platform that can be used to help your business. Your business will only get the full use out of the program if someone from within leads the project and communicates what they need from TalentReef. TalentReef can provide the basic needs, but the true value comes when you customize the program. Read full review Likelihood to Renew There is no reason for us to make a switch. Everybody in the office is familiar with it and it allows us to get our work done faster. There are no pressing issues that would warrant a change at this point
Read full review Usability Akken is quite easy to use however there are a few more complex functions or multi steps to go through to run reports and find historic information.
Read full review Performance It's an average tool. The calendar function isn't great, email is slow, and there always seem to be day-to-day issues. The functionality is mostly there for a staffing firm, but there are plenty of areas of improvement still needed
Read full review Support Rating The best support we have received has been from sales. Customer success is pretty much a joke. We have been yelled at by customer success reps; been told to take a screenshot of something we are not seeing; been told there are no issues on there in when Akken hadn't been working for hours, only to have it magically fixed shortly after we reported the problem; and been told engineering was working on a problem for weeks without resolution. If you are going to be working with IT Staffing companies, you have to understand that we have a modicum of knowledge in IT, and you can't BS us. Honesty will get you a lot farther than stringing us along with BS.
Read full review We have had very few issues with talentReef, but when we did they were resolved quickly and in a timely manner.
Read full review Implementation Rating Encourage your team to watch the training videos available.
Read full review Alternatives Considered We preferred the ability to go with Mac computers. That was the number one selling point for us. Besides that we liked the ease of the product. The email interface looked exactly like Outlook. The calendar the same. The price was also a big selling point. It came in slightly cheaper than Bullhorn and other systems and in our opinion a better product.
Read full review TalentReef has a better interface than SnagAJob, but that is just about it. SnagAJob did a very good job in applicant flow, however, they also advertise for other companies during the application process which is a major downside to their system. Newton is far superior not only with pricing but in support and functionality. After only 60 days with the system, I could not imagine going back to TalentReef ever again.
Read full review Return on Investment Sometimes the system is slow and the process of hiring someone is lengthy so it takes a long time to complete it so it takes away from other things I could be working on It’s easy and quick to manage candidates to show what process they’re in Read full review The impact in terms of I-9's and E-Verify being completed accurately and quickly is immense. It is tough to put a price or ROI on avoiding any legal complications. All of our corporate locations now "speak the same language" in terms of applicants and new hire on-boarding. Read full review ScreenShots