AkkenCloud vs. Talentsoft from Cegid

I don't know many other scenarios, as I have been with this company for 13 years and in this industry for roughly 25 years. It is a tool that is well suited for our company and this industry in general. As a staffing company, you can accomplish nearly everything imaginable with this tool. The only area I have seen that might not be ideal is if you wanted to run all kinds of metrics. You can run a variety of reports in Akken, the data fields are limited sometimes and one would think that wouldn't need to be the case. You should be able to put whatever data you want in any field to create the report you need.

Incentivized

I think some of my problems with Talentsoft aren't so much the fault of the software as it is how my company is organized. I have to enter many different property levels so that a review gets created, I'm not certain that these fields are required by Talentsoft or by my corporate office. This software is not suited for companies where a segment of the employees do not have a company email address and/or access to a company computer

Incentivized

• Automatically keeps a record of activities such as email conversations related to a candidate.
• Time and date stamp on events logged to a candidate and customer is a great resource.
• Completing full company profiles with all contacts is very helpful for later efficiency.

Incentivized

• Having the reviews in Talentsoft makes it much easier for one person to manage the entire process from start to finish.
• When an employee switches managers during the year, the delegation feature makes it very easy to have the previous manager add their input to the employees review.
• Being able to have a daily import file from our HR system into Talentsoft helps in having the information in Talentsoft be current.

Incentivized

• This is the worst ATS I've ever used. It's hard to find what you need. It's not set up in a coherent manner and things are all over the place.
• I have to download a resume just to view it.
• The parse function only works in Internet Explorer and it works poorly then. Makes it impossible to tell if its actually a duplicate because it flags everything.
• No section for meaningful notes. Notes are all just reports of action.
• No way to make it efficient for direct hires. All geared towards staffing so it makes you fill out non-sense information that will be inaccurate and irrelevant just to satisfy field requirements.

Incentivized

• Better integration with other tools in my opinion
• Better import/export functionality in my opinion
• Customisable reports

There is no reason for us to make a switch. Everybody in the office is familiar with it and it allows us to get our work done faster. There are no pressing issues that would warrant a change at this point

Incentivized

Akken is quite easy to use however there are a few more complex functions or multi steps to go through to run reports and find historic information.

Incentivized

It's an average tool. The calendar function isn't great, email is slow, and there always seem to be day-to-day issues. The functionality is mostly there for a staffing firm, but there are plenty of areas of improvement still needed

Incentivized

The best support we have received has been from sales. Customer success is pretty much a joke. We have been yelled at by customer success reps; been told to take a screenshot of something we are not seeing; been told there are no issues on there in when Akken hadn't been working for hours, only to have it magically fixed shortly after we reported the problem; and been told engineering was working on a problem for weeks without resolution. If you are going to be working with IT Staffing companies, you have to understand that we have a modicum of knowledge in IT, and you can't BS us. Honesty will get you a lot farther than stringing us along with BS.

Incentivized

Encourage your team to watch the training videos available.

Incentivized

We preferred the ability to go with Mac computers. That was the number one selling point for us. Besides that we liked the ease of the product. The email interface looked exactly like Outlook. The calendar the same. The price was also a big selling point. It came in slightly cheaper than Bullhorn and other systems and in our opinion a better product.

Incentivized

I think SuccessFactors is more flexible to customer needs when creating review templates and allowing access to goals year round. They also track changes for the goals. Talentsoft was selected by our corporate office before I started with the company.

Incentivized

• Sometimes the system is slow and the process of hiring someone is lengthy so it takes a long time to complete it so it takes away from other things I could be working on
• It’s easy and quick to manage candidates to show what process they’re in

Incentivized

• In my opinion, does not solve any real business problems
• In my opinion, high cost with weak functionality