Alacra Compliance Enterprise vs Premier Bank Platform

• It is very flexible, it allows you to search using different criteria based on your needs.
• User friendly, the interface that Alacra uses is very easy to understand.

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• Because the Premier Bank Platform is developed by Fiserv, a very large company, there are considerable resources to continue to develop Premier and roll out new solutions.
• It holds most all of our customer data in one central location and transfers that data to other Fiserv apps fairly well.
• It is fairly intuitive and most users pick up on it quickly.

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• Accuracy/completeness of data. This tool, just like any other tool, is not free from imperfections, you sometimes find data that are not updated or sometimes not 100% accurate.
• Glitches. It does have glitches from time to time and this can be a bit frustrating especially if you need the data ASAP. Though this issue also persists in any other databases so this is quite understandable.

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• The software itself is currently a bit dated, but it will be overhauled here sometime in 2019.
• We outsource the platform and sometime the connections to Fiserv are not reliable which cause the platform to be unusable.
• Fiserv has several different platforms and Premier seems to be the most dated of the bunch, again that appears to be changing in 2019 but in the interim it still remains an issue
• The customer support can sometimes be lacking when facing issues with the platform, they will tell you they'll fix it later but give no time frames as to when that might be.

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• The availability of this tool has made audits and monitoring of regulatory documents a lot easier. Though this could not be quantified in $ savings, the amount of time saved searching for the data manually is immeasurable.

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• Platform is absolutely critical to our daily bank operations. It's a bit on the expensive side to setup and maintain but in the end worth the money because of the complete coverage it provides in daily business functions.
• There are several competitors to Platform but Premier is what our bank has used for many years, even before it's Fiserv acquisition, and what many employees are comfortable with. A switch would involve a massive investment in retraining.
• A negative impact can be on when there are outages or mishaps on Fiserv's side. Fiserv has a tendency to not compensate you even when they should be obligated to. They seem to play the outlast you game where they hope you will give up and stop asking.

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