1 Rating
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Score 7 out of 100
1 Rating
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Score 6.4 out of 100

Likelihood to Recommend

Alacra Compliance Enterprise

It can be useful when you are searching for supporting documents or doing audits. It can also be useful as monitoring tool for client or business regulatory compliance.
Anonymous | TrustRadius Reviewer

Premier Bank Platform

Premier Bank Platform is well suited for a banking environment, it wouldn't really make sense to use it in any other kind of environment. We are a medium sized bank who outsources Platform and it suits us fairly well. They are some issues with Fiserv from time to time but overall Platform allows us to complete our banking duties quickly and with relative ease. Fiserv takes care of updating all aspects of Platform for us so from an IT perspective it saves us a lot of headaches. Most end users are satisfied with Platform, the only grumbling you'll typically hear about is when the service is unavailable.
Anonymous | TrustRadius Reviewer

Pros

Alacra Compliance Enterprise

  • It is very flexible, it allows you to search using different criteria based on your needs.
  • User friendly, the interface that Alacra uses is very easy to understand.
Anonymous | TrustRadius Reviewer

Premier Bank Platform

  • Because the Premier Bank Platform is developed by Fiserv, a very large company, there are considerable resources to continue to develop Premier and roll out new solutions.
  • It holds most all of our customer data in one central location and transfers that data to other Fiserv apps fairly well.
  • It is fairly intuitive and most users pick up on it quickly.
Anonymous | TrustRadius Reviewer

Cons

Alacra Compliance Enterprise

  • Accuracy/completeness of data. This tool, just like any other tool, is not free from imperfections, you sometimes find data that are not updated or sometimes not 100% accurate.
  • Glitches. It does have glitches from time to time and this can be a bit frustrating especially if you need the data ASAP. Though this issue also persists in any other databases so this is quite understandable.
Anonymous | TrustRadius Reviewer

Premier Bank Platform

  • The software itself is currently a bit dated, but it will be overhauled here sometime in 2019.
  • We outsource the platform and sometime the connections to Fiserv are not reliable which cause the platform to be unusable.
  • Fiserv has several different platforms and Premier seems to be the most dated of the bunch, again that appears to be changing in 2019 but in the interim it still remains an issue
  • The customer support can sometimes be lacking when facing issues with the platform, they will tell you they'll fix it later but give no time frames as to when that might be.
Anonymous | TrustRadius Reviewer

Support Rating

Alacra Compliance Enterprise

Alacra Compliance Enterprise 8.0
Based on 2 answers
Alacra has always been good at providing support to issues raised relating to their products. Though sometimes it takes a bit of time for them to figure out how to resolve an issue
Anonymous | TrustRadius Reviewer

Premier Bank Platform

No score
No answers yet
No answers on this topic

Alternatives Considered

Alacra Compliance Enterprise

I am not really familiar with other tools (of the same type) being offered by other companies but I have used a few Alacra databases and I have always been impressed with their user-friendly interface.
Anonymous | TrustRadius Reviewer

Premier Bank Platform

No answers on this topic

Return on Investment

Alacra Compliance Enterprise

  • The availability of this tool has made audits and monitoring of regulatory documents a lot easier. Though this could not be quantified in $ savings, the amount of time saved searching for the data manually is immeasurable.
Anonymous | TrustRadius Reviewer

Premier Bank Platform

  • Platform is absolutely critical to our daily bank operations. It's a bit on the expensive side to setup and maintain but in the end worth the money because of the complete coverage it provides in daily business functions.
  • There are several competitors to Platform but Premier is what our bank has used for many years, even before it's Fiserv acquisition, and what many employees are comfortable with. A switch would involve a massive investment in retraining.
  • A negative impact can be on when there are outages or mishaps on Fiserv's side. Fiserv has a tendency to not compensate you even when they should be obligated to. They seem to play the outlast you game where they hope you will give up and stop asking.
Anonymous | TrustRadius Reviewer

Pricing Details

Alacra Compliance Enterprise

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Premier Bank Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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