Likelihood to Recommend It has all you need built in right out of the box with all the core features you'd expect; Client Matter Inception process, Time Recording, Diary, Customisable Workflow modules, Billing, etc. Then there's all the extra modules which other products don't necessarily have; Wills and Deeds databases, Purchase Ledger (Accounts and Cashiers love everything to do with the accounts side), Laserform Integration, pdfDocs integration, OverVu integration for easy reporting. Inevitably there will be compromises as with any piece of software. Especially one that covers off so many angles. The development tools could be stronger, the way addresses are handled seems to me to be overly complex. Having said that though, the software's primary purpose is to help Fee Earners and support staff provide services to clients and it does this admirably. You can't expect Visual Studio. I've seen users make a mess of the simplest of address databases with strong training provided so it might not be to my taste but I imagine they didn't develop it for fun. My biggest gripe with the software is that some errors look severe. Other software would trap them in a more gentle manner. However, users quickly adjust to this and Advanced do some very clear monitoring to reduce them as the product mores forward.
Read full review - Routing users to the closest or best-performing resources: Route 53 allows you to use geolocation and latency-based routing to route users to the resources that will give them the best performance. - Load balancing: Route 53 can be used to distribute incoming traffic across multiple resources, such as Amazon Elastic Compute Cloud (EC2) instances or Amazon Elastic Container Service (ECS) tasks, to improve the availability and scalability of your application. - Managing domain names: Route 53 can be used to register domain names and manage DNS records, making it a one-stop solution for managing your domain name and routing traffic to your resources. Scenarios where Route 53 is less appropriate include:Applications with very high query rates: Route 53 is designed to handle millions of queries per second, but if your application generates an extremely high query rate, you may need to use a specialized DNS service.Applications that require very low latency: Route 53 is designed to provide low-latency DNS service, but if your application requires ultra-low latency, you may need to use a specialized DNS service or a self-hosted DNS solution.Applications that require advanced security features: Route 53 provides basic security features such as DNSSEC, but if your application requires advanced security features such as DDoS protection, you may need to use a specialized DNS service.
Read full review Pros Document storage and retrieval seem to work well. Loading documents, archiving them, and retrieving them, etc. Time recording is also a useful feature as well as a little more intuitive than you'd expect. Integrating legal accounting has been a great feature as well. Read full review Uptime - Route53 is highly performant and available. We have had only 3-4 instances in the last 12 years when we had any downtime or outages due to Route53. Extensive API layer on Route53 that allows integration with external tools and SDK's (Boto, Terraform, etc) Closely integrated with the other AWS services. Makes it easy to operate the infra. Read full review Cons At times the dashboard and User Experience and User Interface do not follow a logical pathway. It can be confusing at times, but not extremely detrimental. The client portal has also experienced some issues with the User interface and user experience functions as well. Read full review During initial setup when you are using Route 53 or DNS systems for very first time, there are little number of documentation from AWS which is kinda of little tough. But, once you get hold of it, its a cake walk for everyone. Health checks are kinda of little costly when Compared to other big players, but that doesn't affect much when you compare its uses. The logging is well structured though its costly Read full review Usability The usability is slightly above average. The all-in-one approach has been great and useful, but some of the functionality and user experience and user interface issues can affect usability. Some might be nitpicky, but not following logical pathways or ones that may pose issues for those that have disabilities can really create issues.
Read full review You need to know what DNS is; this is a tool built for developers who already know the technology and are just looking for a DNS management tool. The tool is very usable given that. If you're not familiar with DNS, Route53 isn't really for you and you won't find it to be very usable-- you'll need to go read the documentation, and that will start with learning what DNS is
Read full review Support Rating The support, if we are talking about technical support with the product itself when issues arise, is average. It's not terrible, but not great either. It is average and what you might expect. Some issues are delayed in getting responses and we constantly have to be upgrading to higher tiers or developers. Some responses are quick though. Response time could be improved, much like other organizations.
Read full review Until today, I have never needed support to Route53 because the documentation is great. But, I have needed it for other services. And they're near perfect always. Except that they don't have Portuguese support yet and they're sometimes slow to answer (48 hours in non-critical ones, in two tickets). But usually, they're amazing!
Read full review Alternatives Considered ALB Legal Software is a more efficient product than
MyCase and
PracticePanther mostly for the integration it allows and the "all in one" approach that it takes. It takes several different areas and functions of legal practice and puts in one platform eliminating the need to leverage 2-3 platforms sometimes i.e. timekeeping, document management, mobile access, client portal, etc. Keeping it under one roof helps.
Read full review We purchased our domain names through Networksolutions.com and do rely on their DNS services for basic functionality (SPF hard reject records, etc.), since it was included at no cost; however, for our main domains, we utilize Route 53 because of AWS's high availability, reasonable cost, and capabilities to integrate with EC2 and other security certificate services to make hosting on AWS simple. We also front-end some of our sites with
Cloudflare and while it's not as streamlined as using AWS natively, it does a good job.
Read full review Return on Investment Read full review All of our brand domain names (about 80 brands) are managed in there Many non marketing or brand domains are also in there There isn't any defined ROI because it's such a trivial and necessary service with impacts all business operations Read full review ScreenShots Advanced ALB Legal Software Screenshots