Advanced ALB Legal Software vs. Civica Legal Case Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Advanced ALB Legal Software
Score 8.8 out of 10
N/A
ALB is a comprehensive UK Legal Practice Case Management solution that integrates all law firm processes into one system, including legal accounting, document management, time recording and client / matter management. The vendor states that their system is used by 700+ UK legal firms, and 68 per cent of them reported that ALB helps their fee earners save time every single day. They further state their customers gain real benefits in improved efficiencies, better management, consistent customer…N/A
Civica Legal Case Management
Score 7.0 out of 10
N/A
Civica in London offers their software to provide workflow automation to legal case work; the platform also tracks and managed time and billing.N/A
Pricing
Advanced ALB Legal SoftwareCivica Legal Case Management
Editions & Modules
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Offerings
Pricing Offerings
Advanced ALB Legal SoftwareCivica Legal Case Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$83 per user, per monthNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Advanced ALB Legal SoftwareCivica Legal Case Management
Top Pros

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Top Cons

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User Ratings
Advanced ALB Legal SoftwareCivica Legal Case Management
Likelihood to Recommend
8.8
(2 ratings)
-
(0 ratings)
Usability
6.0
(1 ratings)
-
(0 ratings)
Support Rating
6.0
(1 ratings)
-
(0 ratings)
User Testimonials
Advanced ALB Legal SoftwareCivica Legal Case Management
Likelihood to Recommend
Advanced
It has all you need built in right out of the box with all the core features you'd expect; Client Matter Inception process, Time Recording, Diary, Customisable Workflow modules, Billing, etc. Then there's all the extra modules which other products don't necessarily have; Wills and Deeds databases, Purchase Ledger (Accounts and Cashiers love everything to do with the accounts side), Laserform Integration, pdfDocs integration, OverVu integration for easy reporting.

Inevitably there will be compromises as with any piece of software. Especially one that covers off so many angles. The development tools could be stronger, the way addresses are handled seems to me to be overly complex. Having said that though, the software's primary purpose is to help Fee Earners and support staff provide services to clients and it does this admirably. You can't expect Visual Studio. I've seen users make a mess of the simplest of address databases with strong training provided so it might not be to my taste but I imagine they didn't develop it for fun.

My biggest gripe with the software is that some errors look severe. Other software would trap them in a more gentle manner. However, users quickly adjust to this and Advanced do some very clear monitoring to reduce them as the product mores forward.
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Civica
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Pros
Advanced
  • Document storage and retrieval seem to work well. Loading documents, archiving them, and retrieving them, etc.
  • Time recording is also a useful feature as well as a little more intuitive than you'd expect.
  • Integrating legal accounting has been a great feature as well.
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Civica
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Cons
Advanced
  • At times the dashboard and User Experience and User Interface do not follow a logical pathway. It can be confusing at times, but not extremely detrimental.
  • The client portal has also experienced some issues with the User interface and user experience functions as well.
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Civica
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Usability
Advanced
The usability is slightly above average. The all-in-one approach has been great and useful, but some of the functionality and user experience and user interface issues can affect usability. Some might be nitpicky, but not following logical pathways or ones that may pose issues for those that have disabilities can really create issues.
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Civica
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Support Rating
Advanced
The support, if we are talking about technical support with the product itself when issues arise, is average. It's not terrible, but not great either. It is average and what you might expect. Some issues are delayed in getting responses and we constantly have to be upgrading to higher tiers or developers. Some responses are quick though. Response time could be improved, much like other organizations.
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Civica
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Alternatives Considered
Advanced
ALB Legal Software is a more efficient product than MyCase and PracticePanther mostly for the integration it allows and the "all in one" approach that it takes. It takes several different areas and functions of legal practice and puts in one platform eliminating the need to leverage 2-3 platforms sometimes i.e. timekeeping, document management, mobile access, client portal, etc. Keeping it under one roof helps.
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Civica
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Return on Investment
Advanced
  • We are thriving.
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Civica
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ScreenShots

Advanced ALB Legal Software Screenshots

Screenshot of ALB Mobile - FinancialsScreenshot of ALB Mobile - Main menuScreenshot of ALB Mobile - Time EntriesScreenshot of Document HistoryScreenshot of Legal LiveScreenshot of Overview Dashboard