What users are saying about
7 Ratings
4 Ratings
7 Ratings
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Score 8.4 out of 100
4 Ratings
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Score 10 out of 100

Likelihood to Recommend

Albacross

It's well-suited to small companies without a dedicated sales force. It helps collect, organize and analyze leads.Perhaps, it adds value to larger teams too, but it has certainly been a valuable addition to us early on in the business when build lead lists and client lists were more challenging.I'm not sure what the current pricing structure is, but it was good value for us at the time of purchase 2 years; pricing has not increased for us since then. So, again, for smaller teams or teams with a limited reach out budget, this may be a suitable option.
Joshua Jagelman | TrustRadius Reviewer

Smartcat

ABBY SmartCAT is truly a universal solution that can fit any type of organization from freelancers flying solo, to small team of translators and large translation agencies.Anyone who wants to establish themselves as a professional translator can benefit greatly from the CAT tool that SmartCAT offers absolutely free of charge, while teams will surely appreciate the collaborative features that make it possible to work simultaneously with other translators, proofreaders, editors and QA experts on a single project.
Dmitry Kornyukhov | TrustRadius Reviewer

Pros

Albacross

  • Track companies IP's who are visiting.
  • Provides analytics about where they came from and what they did on your site.
  • You can find contact info such as name, number and email.
  • Unintuitive UI/UX.
Newaz Chowdhury | TrustRadius Reviewer

Smartcat

  • Project setup is super easy and straightforward. Literally takes seconds to create a project, assign TM and termbases and add team members.
  • As a project manager, I need to understand the progress of the project and where everyone on the team is. ABBYY SmartCAT makes it easy to track these things.
  • SmartCAT makes it incredibly easy to pay our translators which is much cheaper than handling payments via wire transfers.
  • Their CAT tool offers great collaborative features including the ability to assign segments and leave comments on strings so proofreaders could see them.
Dmitry Kornyukhov | TrustRadius Reviewer

Cons

Albacross

  • It would be nice to have a direct link on the page that visitors have viewed, so I could quickly check out the site myself.
  • It is hard to copy-paste the link on the viewed pages report to actually see which page has been viewed.
  • A little complicated to use the whole software when you get started, no clear explanation of concepts.
Dani S | TrustRadius Reviewer

Smartcat

  • Performance has been an issue initially. Sometimes it takes longer for some things to load and it can be frustrating.
  • UI seems a bit confusing at times. For example, I don't understand why I need to have a translator's profile when I'm clearly a project manager.
  • Their support team can take a long time to reply which often crucial for urgent projects.
Dmitry Kornyukhov | TrustRadius Reviewer

Support Rating

Albacross

Albacross 8.0
Based on 2 answers
They are in Sweden so getting a response back from them is slow and I think their team isn't that big.
Newaz Chowdhury | TrustRadius Reviewer

Smartcat

No score
No answers yet
No answers on this topic

Alternatives Considered

Albacross

More or less, Albacross is similar to their competitors but they have a great support, better data accuracy (subjective), and easy setup.
Andrei Zinkevich | TrustRadius Reviewer

Smartcat

We also tried Memsource but it was lacking in terms of overall user experience and ease of use. Assigning projects in SmartCAT is a much more intuitive experience, plus it has all these other additional features that are absent from Memsource (like payment solution for freelancers). On top of that, the SmartCAT is absolutely free to use.
Dmitry Kornyukhov | TrustRadius Reviewer

Return on Investment

Albacross

  • Positive ROI through one closed deal identified from Albatross.
  • Still uncertain on ROI from account-based marketing campaign developed from Albacross data.
Nick Kretz | TrustRadius Reviewer

Smartcat

  • Translation memories and CAT tool help us ensure maximum consistency in our translations which is always appreciated by clients.
  • Team collaboration made it easier for us to grow our business and take on bigger projects, which brings us more revenue.
  • Payment solution helps us save money on wire transfer fees which is always great when working with multiple freelancers.
Dmitry Kornyukhov | TrustRadius Reviewer

Pricing Details

Albacross

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Smartcat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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