Albacross vs. Smartcat

It's well-suited to small companies without a dedicated sales force. It helps collect, organize and analyze leads. Perhaps, it adds value to larger teams too, but it has certainly been a valuable addition to us early on in the business when build lead lists and client lists were more challenging. I'm not sure what the current pricing structure is, but it was good value for us at the time of purchase 2 years; pricing has not increased for us since then. So, again, for smaller teams or teams with a limited reach out budget, this may be a suitable option.

Incentivized

ABBY SmartCAT is truly a universal solution that can fit any type of organization from freelancers flying solo, to small team of translators and large translation agencies. Anyone who wants to establish themselves as a professional translator can benefit greatly from the CAT tool that SmartCAT offers absolutely free of charge, while teams will surely appreciate the collaborative features that make it possible to work simultaneously with other translators, proofreaders, editors and QA experts on a single project.

• Track companies IP's who are visiting.
• Provides analytics about where they came from and what they did on your site.
• You can find contact info such as name, number and email.
• Unintuitive UI/UX.

Incentivized

• Segmentation.
• Translation overall quality.
• Customer service.
• Pricing.

Incentivized

• It would be nice to have a direct link on the page that visitors have viewed, so I could quickly check out the site myself.
• It is hard to copy-paste the link on the viewed pages report to actually see which page has been viewed.
• A little complicated to use the whole software when you get started, no clear explanation of concepts.

Incentivized

• Performance has been an issue initially. Sometimes it takes longer for some things to load and it can be frustrating.
• UI seems a bit confusing at times. For example, I don't understand why I need to have a translator's profile when I'm clearly a project manager.
• Their support team can take a long time to reply which often crucial for urgent projects.

They are in Sweden so getting a response back from them is slow and I think their team isn't that big.

Incentivized

More or less, Albacross is similar to their competitors but they have a great support, better data accuracy (subjective), and easy setup.

Incentivized

I regularly use the two other products and appreciate Smartcat including more features than MateCat, such as storing of projects and contact with agencies and clients.

Incentivized

• Positive ROI through one closed deal identified from Albatross.
• Still uncertain on ROI from account-based marketing campaign developed from Albacross data.

Incentivized

• Translation memories and CAT tool help us ensure maximum consistency in our translations which is always appreciated by clients.
• Team collaboration made it easier for us to grow our business and take on bigger projects, which brings us more revenue.
• Payment solution helps us save money on wire transfer fees which is always great when working with multiple freelancers.