4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.4 out of 100
19 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Likelihood to Recommend

Alcatel-Lucent OmniSwitch

A good system for basic ACD (need to add components for contact center functionalities). Strong reliability.
Patrice Tanguay | TrustRadius Reviewer

Cisco Catalyst 6800 Series Switches

Cisco Catalyst [6800 Series] Switches provide good selection of models with various port densities and capabilities. We use Catalyst switches in most location in various functional setups. Chassis switches in Data Centers, stacks of multiple switches at many locations within campus, 24-48 port models at larger branches for routing and switching.
Jurek Plona | TrustRadius Reviewer

Pros

Alcatel-Lucent OmniSwitch

  • Very good omni-channel messaging.
  • Easy administration.
  • Low maintenance costs.
Patrice Tanguay | TrustRadius Reviewer

Cisco Catalyst 6800 Series Switches

  • In general Cisco Catalyst Switches are a nice piece of kit both in hardware and software.
  • You can keep these guys running for years without nary a reboot necessary.
  • Even if you have to reboot you have multiple fail overs and redundancies.
Anonymous | TrustRadius Reviewer

Cons

Alcatel-Lucent OmniSwitch

  • It's not a "all in one" platform. Requires many components
  • Softphone GUI could be improved
  • Limited ACD functionality
Patrice Tanguay | TrustRadius Reviewer

Cisco Catalyst 6800 Series Switches

  • There are some known bugs that cause interface errors and are listed as "cosmetic" and they do not plan to address them. This makes troubleshooting very difficult to determine what are real errors and what are cosmetic.
  • We have had a few batches that get stuck in random reboots.
  • Cisco foolishly has discontinued R&D for this line of Catalyst when they were finally showing some innovation that set them apart from other vendors.
Tim Lillis | TrustRadius Reviewer

Likelihood to Renew

Alcatel-Lucent OmniSwitch

No score
No answers yet
No answers on this topic

Cisco Catalyst 6800 Series Switches

Cisco Catalyst 6800 Series Switches 9.1
Based on 3 answers
Because they work well at what they do. They are highly innovative with their hub and spoke firmware deployment. Once again Cisco was extremely stupid to stop R and D on them.
Tim Lillis | TrustRadius Reviewer

Usability

Alcatel-Lucent OmniSwitch

No score
No answers yet
No answers on this topic

Cisco Catalyst 6800 Series Switches

Cisco Catalyst 6800 Series Switches 8.6
Based on 2 answers
Cisco Catalyst switches are the standard for usability. The Cisco command line is 1 of 2 formats for a command line interface in the computer networking industry. They literally define the standard for the industry, so naturally the usability is going to be high -- simply because that's what everyone uses. I rated them as 9 because they have some consistency issues within the IOS for different versions/platforms.
Anonymous | TrustRadius Reviewer

Support Rating

Alcatel-Lucent OmniSwitch

No score
No answers yet
No answers on this topic

Cisco Catalyst 6800 Series Switches

Cisco Catalyst 6800 Series Switches 9.0
Based on 2 answers
They are easy to get a hold of and are very effective.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Alcatel-Lucent OmniSwitch

Alcatel system already installed and operational upon my arrival at Biron.
Patrice Tanguay | TrustRadius Reviewer

Cisco Catalyst 6800 Series Switches

The Juniper lineup offers better pricing versus the Cisco line up but you do definitely lose some hardware prowess, and stability that you can count on with Cisco devices. Also the support is not as robust from Juniper as it can take longer and be more frustrating getting a support ticket going with them.
Anonymous | TrustRadius Reviewer

Return on Investment

Alcatel-Lucent OmniSwitch

  • Great stability compared to previous telephony platform.
  • Low maintenance costs. Reduced OPEX.
  • Great uptime with few outages.
Patrice Tanguay | TrustRadius Reviewer

Cisco Catalyst 6800 Series Switches

  • It's all about making the right choice in the right time. Let's face it - CISCO Catalyst switches are not cheap. But if you take the time to research and design your network the ROI rate will be faster than you imagine. Having a stable and scalable network is the most important aspect of Catayst - upgrading the core and backbone infrastructure allows you to push the older devices to the outer edges of the network or to new, under/undeveloped regions.
Ivan Tushev | TrustRadius Reviewer

Pricing Details

Alcatel-Lucent OmniSwitch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Catalyst 6800 Series Switches

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison