4 Ratings
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Score 6.4 out of 100
3 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Alcatel-Lucent OmniSwitch

A good system for basic ACD (need to add components for contact center functionalities). Strong reliability.
Patrice Tanguay | TrustRadius Reviewer

Cisco Catalyst Digital Building Series Switches

They are great for any data center or wiring closet but not so week suited for dusty environments as the cooling ports are large enough to let lots of dust inside.
Mike O'Rourke | TrustRadius Reviewer

Pros

Alcatel-Lucent OmniSwitch

  • Very good omni-channel messaging.
  • Easy administration.
  • Low maintenance costs.
Patrice Tanguay | TrustRadius Reviewer

Cisco Catalyst Digital Building Series Switches

  • They are reliable.
  • They have monitoring features built in.
  • They stack.
Mike O'Rourke | TrustRadius Reviewer

Cons

Alcatel-Lucent OmniSwitch

  • It's not a "all in one" platform. Requires many components
  • Softphone GUI could be improved
  • Limited ACD functionality
Patrice Tanguay | TrustRadius Reviewer

Cisco Catalyst Digital Building Series Switches

  • The ports are somewhat set back in the chassis making it hard to access the disconnect on the cables.
Mike O'Rourke | TrustRadius Reviewer

Alternatives Considered

Alcatel-Lucent OmniSwitch

Alcatel system already installed and operational upon my arrival at Biron.
Patrice Tanguay | TrustRadius Reviewer

Cisco Catalyst Digital Building Series Switches

HP switches were used in our organization but many of those did not have as many of the features at the lower price point.
Mike O'Rourke | TrustRadius Reviewer

Return on Investment

Alcatel-Lucent OmniSwitch

  • Great stability compared to previous telephony platform.
  • Low maintenance costs. Reduced OPEX.
  • Great uptime with few outages.
Patrice Tanguay | TrustRadius Reviewer

Cisco Catalyst Digital Building Series Switches

  • They have all lasted well beyond the 5 year depreciation cycle.
  • They get reused in other projects because they are still a viable solution.
Mike O'Rourke | TrustRadius Reviewer

Pricing Details

Alcatel-Lucent OmniSwitch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Catalyst Digital Building Series Switches

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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