4 Ratings
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Score 6.4 out of 100
10 Ratings
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Score 9.6 out of 100

Likelihood to Recommend

Alcatel-Lucent OmniSwitch

A good system for basic ACD (need to add components for contact center functionalities). Strong reliability.
Patrice Tanguay | TrustRadius Reviewer

Extreme Ethernet Switches

The Extreme Switch lineup is robust and capable. The hardware reliability is really high (with around 50 switches in the environment, I've only had 2 PSU's fail in 3 years and that was due to a lightning strike on the building). The support is capable and skilled and ready to work with you to make sure everything is fixed. We have our switches in the data center as well as remote ATMs in non-HVAC controlled environments and everything works great.
Anonymous | TrustRadius Reviewer

Pros

Alcatel-Lucent OmniSwitch

  • Very good omni-channel messaging.
  • Easy administration.
  • Low maintenance costs.
Patrice Tanguay | TrustRadius Reviewer

Extreme Ethernet Switches

  • Uptime has been fantastic. We have had no issues with our switches shutting down or crashing
  • Policy, We have the ability to enforce Policy at the port
Darren Tingey | TrustRadius Reviewer

Cons

Alcatel-Lucent OmniSwitch

  • It's not a "all in one" platform. Requires many components
  • Softphone GUI could be improved
  • Limited ACD functionality
Patrice Tanguay | TrustRadius Reviewer

Extreme Ethernet Switches

  • Tech Support
  • Their support website is very difficult to navigate.
Darren Tingey | TrustRadius Reviewer

Support Rating

Alcatel-Lucent OmniSwitch

No score
No answers yet
No answers on this topic

Extreme Ethernet Switches

Extreme Ethernet Switches 10.0
Based on 2 answers
There hasn't been a single problem with the code or hardware that hasn't been resolved in a timely fashion. You get technicians who know the product and who will work with you to get things fixed. That being said, I never ran into a problem with Cisco tech support either. I love that both groups were willing to teach me as they fixed things.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Alcatel-Lucent OmniSwitch

Alcatel system already installed and operational upon my arrival at Biron.
Patrice Tanguay | TrustRadius Reviewer

Extreme Ethernet Switches

Cisco switches and routers are good, but there is the "Cisco Tax" that you have to pay, along with the use of any non-Cisco branded SFPs blocking any tech support options until the non-Cisco device is removed. Extreme does not play that game. The switches also allow for two true power supplies (hot swappable and easy to swap) instead of the DC backup supply in Cisco. We had a single HPE switch stack in our environment and I found the commands to be clunky but the firmware was quite out of date.
Anonymous | TrustRadius Reviewer

Return on Investment

Alcatel-Lucent OmniSwitch

  • Great stability compared to previous telephony platform.
  • Low maintenance costs. Reduced OPEX.
  • Great uptime with few outages.
Patrice Tanguay | TrustRadius Reviewer

Extreme Ethernet Switches

  • Downtime due to switching has decreased and/or became a non-issue.
Darren Tingey | TrustRadius Reviewer

Pricing Details

Alcatel-Lucent OmniSwitch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Extreme Ethernet Switches

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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