4 Ratings
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Score 6.4 out of 100
1 Rating
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Score 10 out of 100

Likelihood to Recommend

Alcatel-Lucent OmniSwitch

A good system for basic ACD (need to add components for contact center functionalities). Strong reliability.
Patrice Tanguay | TrustRadius Reviewer

Lantronix XPress-Pro SW

Lantronix is very well suited for a lean and mean type of setup where the network devices are monitored, but the location does not have onsite IT support because with the Lantronix the Network Administrator can access the devices without onsite assistance. Lantronix is not necessary for a location with an onsite Network Administrator, but it is nice to be able to console connect without leaving your office.
Michael Timms | TrustRadius Reviewer

Pros

Alcatel-Lucent OmniSwitch

  • Very good omni-channel messaging.
  • Easy administration.
  • Low maintenance costs.
Patrice Tanguay | TrustRadius Reviewer

Lantronix XPress-Pro SW

  • Allows you to manage networking devices remotely
  • Some have built-in environmental sensors
  • Cost effective
Michael Timms | TrustRadius Reviewer

Cons

Alcatel-Lucent OmniSwitch

  • It's not a "all in one" platform. Requires many components
  • Softphone GUI could be improved
  • Limited ACD functionality
Patrice Tanguay | TrustRadius Reviewer

Lantronix XPress-Pro SW

  • I have no issues with the Lantronix devices that we use, other than some are console and some use regular ethernet
Michael Timms | TrustRadius Reviewer

Alternatives Considered

Alcatel-Lucent OmniSwitch

Alcatel system already installed and operational upon my arrival at Biron.
Patrice Tanguay | TrustRadius Reviewer

Lantronix XPress-Pro SW

The only device that is similar to the Lantronix that I have used was a serial console device by WTI. The Lantronix is more intuitive, and as I have stated earlier in this review, has the environmental sensors built in. Other than those two minor details, there is virtually zero difference in the two products.
Michael Timms | TrustRadius Reviewer

Return on Investment

Alcatel-Lucent OmniSwitch

  • Great stability compared to previous telephony platform.
  • Low maintenance costs. Reduced OPEX.
  • Great uptime with few outages.
Patrice Tanguay | TrustRadius Reviewer

Lantronix XPress-Pro SW

  • Lantronix along with thin clients has reduced onsite IT costs
  • External environmental sensors are not necessary
  • No need for a onsite network admin
Michael Timms | TrustRadius Reviewer

Pricing Details

Alcatel-Lucent OmniSwitch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Lantronix XPress-Pro SW

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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