What users are saying about
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 6.4 out of 100
Based on 4 reviews and ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 10 out of 100
Based on 1 reviews and ratings
Likelihood to Recommend
Alcatel-Lucent OmniSwitch
A good system for basic ACD (need to add components for contact center functionalities). Strong reliability.
Directeur - Exploitation des technologies de l'information
Biron Health GroupHospital & Health Care, 1001-5000 employees
Lantronix XPress-Pro SW
Lantronix is very well suited for a lean and mean type of setup where the network devices are monitored, but the location does not have onsite IT support because with the Lantronix the Network Administrator can access the devices without onsite assistance. Lantronix is not necessary for a location with an onsite Network Administrator, but it is nice to be able to console connect without leaving your office.
IT Supervisor
iQorTelecommunications, 10,001+ employees
Pros
Alcatel-Lucent OmniSwitch
- Very good omni-channel messaging.
- Easy administration.
- Low maintenance costs.
Directeur - Exploitation des technologies de l'information
Biron Health GroupHospital & Health Care, 1001-5000 employees
Lantronix XPress-Pro SW
- Allows you to manage networking devices remotely
- Some have built-in environmental sensors
- Cost effective
IT Supervisor
iQorTelecommunications, 10,001+ employees
Cons
Alcatel-Lucent OmniSwitch
- It's not a "all in one" platform. Requires many components
- Softphone GUI could be improved
- Limited ACD functionality
Directeur - Exploitation des technologies de l'information
Biron Health GroupHospital & Health Care, 1001-5000 employees
Lantronix XPress-Pro SW
- I have no issues with the Lantronix devices that we use, other than some are console and some use regular ethernet
IT Supervisor
iQorTelecommunications, 10,001+ employees
Alternatives Considered
Alcatel-Lucent OmniSwitch
Alcatel system already installed and operational upon my arrival at Biron.
Directeur - Exploitation des technologies de l'information
Biron Health GroupHospital & Health Care, 1001-5000 employees
Lantronix XPress-Pro SW
The only device that is similar to the Lantronix that I have used was a serial console device by WTI. The Lantronix is more intuitive, and as I have stated earlier in this review, has the environmental sensors built in. Other than those two minor details, there is virtually zero difference in the two products.
IT Supervisor
iQorTelecommunications, 10,001+ employees
Return on Investment
Alcatel-Lucent OmniSwitch
- Great stability compared to previous telephony platform.
- Low maintenance costs. Reduced OPEX.
- Great uptime with few outages.
Directeur - Exploitation des technologies de l'information
Biron Health GroupHospital & Health Care, 1001-5000 employees
Lantronix XPress-Pro SW
- Lantronix along with thin clients has reduced onsite IT costs
- External environmental sensors are not necessary
- No need for a onsite network admin
IT Supervisor
iQorTelecommunications, 10,001+ employees
Pricing Details
Alcatel-Lucent OmniSwitch
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Lantronix XPress-Pro SW
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No