Alcatel-Lucent OmniSwitch vs Lantronix XPress-Pro SW

Likelihood to Recommend

A good system for basic ACD (need to add components for contact center functionalities). Strong reliability.

Directeur - Exploitation des technologies de l'information

Biron Health GroupHospital & Health Care, 1001-5000 employees

Lantronix is very well suited for a lean and mean type of setup where the network devices are monitored, but the location does not have onsite IT support because with the Lantronix the Network Administrator can access the devices without onsite assistance. Lantronix is not necessary for a location with an onsite Network Administrator, but it is nice to be able to console connect without leaving your office.

Read full review

Michael Timms

IT Supervisor

iQorTelecommunications, 10,001+ employees

View all 1 answers on this topic

Pros

Very good omni-channel messaging.
Easy administration.
Low maintenance costs.

Read full review

Patrice Tanguay

Directeur - Exploitation des technologies de l'information

Biron Health GroupHospital & Health Care, 1001-5000 employees

View all 1 answers on this topic

Allows you to manage networking devices remotely
Some have built-in environmental sensors
Cost effective

Read full review

Michael Timms

IT Supervisor

iQorTelecommunications, 10,001+ employees

View all 1 answers on this topic

Cons

It's not a "all in one" platform. Requires many components
Softphone GUI could be improved
Limited ACD functionality

Read full review

Patrice Tanguay

Directeur - Exploitation des technologies de l'information

Biron Health GroupHospital & Health Care, 1001-5000 employees

View all 1 answers on this topic

I have no issues with the Lantronix devices that we use, other than some are console and some use regular ethernet

Read full review

Michael Timms

IT Supervisor

iQorTelecommunications, 10,001+ employees

View all 1 answers on this topic

Alternatives Considered

Alcatel system already installed and operational upon my arrival at Biron.

Read full review

Patrice Tanguay

Directeur - Exploitation des technologies de l'information

Biron Health GroupHospital & Health Care, 1001-5000 employees

View all 1 answers on this topic

The only device that is similar to the Lantronix that I have used was a serial console device by WTI. The Lantronix is more intuitive, and as I have stated earlier in this review, has the environmental sensors built in. Other than those two minor details, there is virtually zero difference in the two products.

Read full review

Michael Timms

IT Supervisor

iQorTelecommunications, 10,001+ employees

View all 1 answers on this topic

Return on Investment

Great stability compared to previous telephony platform.
Low maintenance costs. Reduced OPEX.
Great uptime with few outages.

Read full review

Patrice Tanguay

Directeur - Exploitation des technologies de l'information

Biron Health GroupHospital & Health Care, 1001-5000 employees

View all 1 answers on this topic

Lantronix along with thin clients has reduced onsite IT costs
External environmental sensors are not necessary
No need for a onsite network admin

Read full review

Michael Timms

IT Supervisor

iQorTelecommunications, 10,001+ employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No