What users are saying about
4 Ratings
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Score 6.4 out of 100
9 Ratings
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Score 7 out of 100

Likelihood to Recommend

Alcatel-Lucent OmniSwitch

A good system for basic ACD (need to add components for contact center functionalities). Strong reliability.
Patrice Tanguay | TrustRadius Reviewer

Ruckus ICX Switches

I'm not sure of a situation where Ruckus ICX switches wouldn't be appropriate unless you work in a very small company where you only have one or two switches and don't need managed (smart) switches. For every other situation, I think the switches are robust enough and certainly cost-effective enough to serve most any situation or need.
Kenneth Hess | TrustRadius Reviewer

Pros

Alcatel-Lucent OmniSwitch

  • Very good omni-channel messaging.
  • Easy administration.
  • Low maintenance costs.
Patrice Tanguay | TrustRadius Reviewer

Ruckus ICX Switches

  • VLANs are easily set up, via the GUI or Command line interface.
  • The 10 GB ports work flawlessly.
  • The commands are easy enough to learn.
Anonymous | TrustRadius Reviewer

Cons

Alcatel-Lucent OmniSwitch

  • It's not a "all in one" platform. Requires many components
  • Softphone GUI could be improved
  • Limited ACD functionality
Patrice Tanguay | TrustRadius Reviewer

Ruckus ICX Switches

  • Changing VLANs can be painful
  • trunk and port channel setups are quite difficult
  • Better web interface
  • POE - Needs to be set to auto by default
Anonymous | TrustRadius Reviewer

Alternatives Considered

Alcatel-Lucent OmniSwitch

Alcatel system already installed and operational upon my arrival at Biron.
Patrice Tanguay | TrustRadius Reviewer

Ruckus ICX Switches

We moved from Netgear and Dell switches because we wanted to standardize on a robust, managed platform. We moved away from Cisco because we needed something more budget-friendly that is just as good. Plus, Cisco IOS is not easy to deal with. We're trying to remove complexity from our network and Ruckus ICX switches are part of that move.
Kenneth Hess | TrustRadius Reviewer

Return on Investment

Alcatel-Lucent OmniSwitch

  • Great stability compared to previous telephony platform.
  • Low maintenance costs. Reduced OPEX.
  • Great uptime with few outages.
Patrice Tanguay | TrustRadius Reviewer

Ruckus ICX Switches

  • These switches are very good in the virtual environment. We have a highly reliable network in part because of these switches
  • The high uptime allows the business to offer reliable always-on connectivity to our clients
  • Speeds are fantastic, especially in a big data environment where speed is crucial to our remote client base
Anonymous | TrustRadius Reviewer

Pricing Details

Alcatel-Lucent OmniSwitch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Alcatel-Lucent OmniSwitch Editions & Modules

Additional Pricing Details

Ruckus ICX Switches

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ruckus ICX Switches Editions & Modules

Edition
Compact Switch$835.00
Port Switch$1,000.00
    Additional Pricing Details

    Add comparison