OmniTouch Contact Center Standard Edition vs. Avaya Experience Platform
OmniTouch Contact Center Standard Edition vs. Avaya Experience Platform
Product | Rating | Most Used By | Product Summary | Starting Price |
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OmniTouch | N/A | Alcatel-Lucent presents the OmniTouch Contact Center Standard Edition as a scalable and reliable contact center solution for up to 7,000 agents, and for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities. | N/A | |
Avaya Experience Platform | N/A | The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, giving employees tools to respond faster, with greater insight, while engaging and satisfying the needs of customers. The solution boasts an innovation without disruption approach to reduce the amount of investment required to add best-in-class technologies into the customer experience workflows to drive… | $48 per month |
OmniTouch Contact Center Standard Edition | Avaya Experience Platform | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | Digital - $48.00 (Per User/Per Month) Voice - $83.00 (Per User/Per Month) All Media - $125.00 (Per User/Per Month) | ||||||||||||||
More Pricing Information |
OmniTouch Contact Center Standard Edition | Avaya Experience Platform | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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OmniTouch Contact Center Standard Edition | Avaya Experience Platform | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
OmniTouch Contact Center Standard Edition | Avaya Experience Platform | |
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Likelihood to Recommend | - (0 ratings) | 8.7 (52 ratings) |
Likelihood to Renew | - (0 ratings) | 7.3 (12 ratings) |
Usability | - (0 ratings) | 8.2 (5 ratings) |
Availability | - (0 ratings) | 7.0 (1 ratings) |
Performance | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.1 (4 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (2 ratings) |
OmniTouch Contact Center Standard Edition | Avaya Experience Platform | |
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Likelihood to Recommend | Alcatel-Lucent Enterprise No answers on this topic | Avaya |
Pros | Alcatel-Lucent Enterprise No answers on this topic | Avaya |
Cons | Alcatel-Lucent Enterprise No answers on this topic | Avaya |
Likelihood to Renew | Alcatel-Lucent Enterprise No answers on this topic | Avaya |
Usability | Alcatel-Lucent Enterprise No answers on this topic | Avaya |
Support Rating | Alcatel-Lucent Enterprise No answers on this topic | Avaya |
Implementation Rating | Alcatel-Lucent Enterprise No answers on this topic | Avaya |
Alternatives Considered | Alcatel-Lucent Enterprise No answers on this topic | Avaya |
Return on Investment | Alcatel-Lucent Enterprise No answers on this topic | Avaya |
ScreenShots |