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OmniTouch Contact Center Standard Edition vs. Sinch

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OmniTouch
Score 5.0 out of 10
N/A
Alcatel-Lucent presents the OmniTouch Contact Center Standard Edition as a scalable and reliable contact center solution for up to 7,000 agents, and for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities.N/A
Sinch
Score 5.8 out of 10
N/A
Sinch (formerly CLX Communications) offers a range of SMS messaging services, including the former mBlox, which was acquired in 2016 and serves as a component of Sinch messaging servicesN/A
Pricing
OmniTouch Contact Center Standard EditionSinch
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
OmniTouchSinch
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
OmniTouch Contact Center Standard EditionSinch
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
OmniTouch Contact Center Standard EditionSinch
Small Businesses
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Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Telegram
Telegram
Score 8.9 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Telegram
Telegram
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
OmniTouch Contact Center Standard EditionSinch
Likelihood to Recommend
-
(0 ratings)
5.8
(5 ratings)
User Testimonials
OmniTouch Contact Center Standard EditionSinch
Likelihood to Recommend
Alcatel-Lucent Enterprise
No answers on this topic
Sinch (formerly CLX Communications)
Sinch is well suited if you believe communication is the solution to 99% of problems in this world. Lack of communication builds issues that can easily be avoided with clear and transparent communication. Emails/ in-app notifications, the not immediate and always causes a delay since it depends on the user's internet connection. On the other hand, SMS is a service, which reaches every individual immediately and without fail. Therefore, Sinch shall be utilised by every company to make sure immediate communication is enabled.
Verified User
Anonymous
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Pros
Alcatel-Lucent Enterprise
No answers on this topic
Sinch (formerly CLX Communications)
  • Performance
  • Support
  • SMS
Verified User
Anonymous
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Cons
Alcatel-Lucent Enterprise
No answers on this topic
Sinch (formerly CLX Communications)
  • Improved UI for easier navigation to the owned short codes and status of their certification.
  • List of carrier requirements for certification (i.e. keywords).
  • Language and character do's and don't's for specific routes.
Verified User
Anonymous
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Alternatives Considered
Alcatel-Lucent Enterprise
No answers on this topic
Sinch (formerly CLX Communications)
mBlox compares in SLA and QoS to other top tier aggregators. We interconnect with several vendors who provide wholesale enterprise level SMS and MMS services like mBlox, and they all compare around the same. Quality of service is key, and we've found them to be no greater, and no worse than their competitors.
Verified User
Anonymous
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Return on Investment
Alcatel-Lucent Enterprise
No answers on this topic
Sinch (formerly CLX Communications)
  • Positive return on investment
Verified User
Anonymous
Read full review
ScreenShots