OmniTouch Contact Center Standard Edition vs. Twilio
OmniTouch Contact Center Standard Edition vs. Twilio
Product | Rating | Most Used By | Product Summary | Starting Price |
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OmniTouch | N/A | Alcatel-Lucent presents the OmniTouch Contact Center Standard Edition as a scalable and reliable contact center solution for up to 7,000 agents, and for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities. | N/A | |
Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
OmniTouch Contact Center Standard Edition | Twilio | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
More Pricing Information |
OmniTouch Contact Center Standard Edition | Twilio | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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OmniTouch Contact Center Standard Edition | Twilio | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Conversica Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
OmniTouch Contact Center Standard Edition | Twilio | |
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Likelihood to Recommend | - (0 ratings) | 6.6 (70 ratings) |
Likelihood to Renew | - (0 ratings) | 8.1 (5 ratings) |
Usability | - (0 ratings) | 9.5 (10 ratings) |
Performance | - (0 ratings) | 7.0 (15 ratings) |
Support Rating | - (0 ratings) | 5.7 (16 ratings) |
Implementation Rating | - (0 ratings) | 9.5 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 10.0 (1 ratings) |
OmniTouch Contact Center Standard Edition | Twilio | |
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Likelihood to Recommend | Alcatel-Lucent Enterprise No answers on this topic | Twilio |
Pros | Alcatel-Lucent Enterprise No answers on this topic | Twilio |
Cons | Alcatel-Lucent Enterprise No answers on this topic | Twilio |
Likelihood to Renew | Alcatel-Lucent Enterprise No answers on this topic | Twilio |
Usability | Alcatel-Lucent Enterprise No answers on this topic | Twilio |
Performance | Alcatel-Lucent Enterprise No answers on this topic | Twilio |
Support Rating | Alcatel-Lucent Enterprise No answers on this topic | Twilio |
Implementation Rating | Alcatel-Lucent Enterprise No answers on this topic | Twilio |
Alternatives Considered | Alcatel-Lucent Enterprise No answers on this topic | Twilio |
Contract Terms and Pricing Model | Alcatel-Lucent Enterprise No answers on this topic | Twilio |
Return on Investment | Alcatel-Lucent Enterprise No answers on this topic | Twilio |
ScreenShots | Twilio Screenshots |