What users are saying about
40 Ratings
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Score 8.4 out of 100
2 Ratings
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Score 10 out of 100

Likelihood to Recommend

Alchemer, formerly SurveyGizmo

SurveyGizmo works extremely well as a platform for receiving survey responses. As a survey/business analytics tool, the platform offers extensive options for customization and deployment of professional questionnaires. Our team has found SurveyGizmo to be extremely well suited for the modern administrative employee. Surveys are relatively easy to create, deploy, and manage responses in real time. Furthermore, monitoring / managing the results enables businesses to provide any necessary follow-up based on key results. Our team spends quite a bit of time testing out survey tools and have found SurveyGizmo to be a solid option for the needs of our team. Furthermore, we have recommended the platform to other departments within our organization that have uniquely different skillsets from our own. Overall, we see SurveyGizmo as a tool that can be used across most organizational teams if implemented with the specific user-experience in mind.
Joshua Melder | TrustRadius Reviewer

Feedback Lite

Scenarios where Feedback Lite is well suited:
  • when one needs to set up a tool rapidly, without going into too much customization, configuration and such.
  • if you don't need to much processing and analyzing of the data, but only a basic level.
Scenarios where it is less appropriate:
  • where feedback collected requires individual followup (e.g. you collect free text feedback, which are actually questions, complaints and such).
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Alchemer, formerly SurveyGizmo
6.7
Feedback Lite
5.0
Survey templates
Alchemer, formerly SurveyGizmo
7.2
Feedback Lite
Themes
Alchemer, formerly SurveyGizmo
5.6
Feedback Lite
5.0
Custom logo/branding
Alchemer, formerly SurveyGizmo
7.3
Feedback Lite

Survey Content

Alchemer, formerly SurveyGizmo
8.2
Feedback Lite
Changes to live survey
Alchemer, formerly SurveyGizmo
7.1
Feedback Lite
Question design help
Alchemer, formerly SurveyGizmo
9.3
Feedback Lite
Multiple question types
Alchemer, formerly SurveyGizmo
8.2
Feedback Lite

Survey Logic

Alchemer, formerly SurveyGizmo
7.1
Feedback Lite
6.0
Survey logic flexibility
Alchemer, formerly SurveyGizmo
7.1
Feedback Lite
6.0

Survey Reporting & Analytics

Alchemer, formerly SurveyGizmo
9.3
Feedback Lite
4.7
Response tracking
Alchemer, formerly SurveyGizmo
9.8
Feedback Lite
5.0
Data export
Alchemer, formerly SurveyGizmo
9.8
Feedback Lite
5.0
Standard reports
Alchemer, formerly SurveyGizmo
9.0
Feedback Lite
4.0
Custom reports
Alchemer, formerly SurveyGizmo
8.1
Feedback Lite
Analytics
Alchemer, formerly SurveyGizmo
9.6
Feedback Lite

Survey Administration & Security

Alchemer, formerly SurveyGizmo
9.0
Feedback Lite
6.0
Access controls
Alchemer, formerly SurveyGizmo
8.2
Feedback Lite
6.0
Compliance
Alchemer, formerly SurveyGizmo
9.7
Feedback Lite

Survey Distribution

Alchemer, formerly SurveyGizmo
7.5
Feedback Lite
Vendor-offered crowdsourcing
Alchemer, formerly SurveyGizmo
7.1
Feedback Lite
Respondent restrictions
Alchemer, formerly SurveyGizmo
7.9
Feedback Lite

Pros

Alchemer, formerly SurveyGizmo

  • Attaching images! Survey Gizmo makes attaching images from surveys a breeze. I've tried other popular survey tools and it can be difficult for users to submit images as part of their survey (e.g. some only allow 1 picture per question, whereas Survey Gizmo allows a range for you to select from)
  • Easy and intuitive survey building.
  • Pretty good out-of-the-box survey analysis.
Anonymous | TrustRadius Reviewer

Feedback Lite

  • IMO, the strengths of feedback lite is what it is called for - 'lite"... it is basic, simple, and easy to set up and use.
  • Especially should be mention that it is easy to set up, and you can have it working in less than a few hours.
  • Reliable - I don't remember even one "problem" or an issue we experienced with it.
Anonymous | TrustRadius Reviewer

Cons

Alchemer, formerly SurveyGizmo

  • Duplicate protection needs improvement. Anyone who would like to start a survey and finish at a later time is unable to which limits total survey responses.
  • Password protection option can be a challenge when uploading spreadsheets with pre-populated data.
  • Logic and piping options for questions can be difficult when designing more complicated and in-depth surveys, which requires a lot of testing.
  • Follow-up surveys do not provide an option for survey takers to review their previous survey responses, which may provide less accurate data when comparing individuals across multiple surveys.
  • Would like the option to link surveys together in order to more easily track data from individuals across multiple surveys and save previous survey data.
Anonymous | TrustRadius Reviewer

Feedback Lite

  • So the other side of the simplicity, is the lack of options... options of feedback forms, design, and reporting. It should be said that all the mentioned (feedback forms, customization of the design etc.) ARE available, but you maybe feeling their limitation, at some point.
  • Especially what we are missing, is better integration with CRM or at least, common ticketing systems. Feedback Lite IS NOT a ticketing system nor task management system , so integration with such (Salesforce, in our case) would be great. At the moment we are using the CSV export, and manually loading the file to SF.
  • We had a case of feedback mistakenly deleted - before copied to other system - and by that, they got lost. we asked support for help, and their final answer was that it is impossible to restore the deleted answers. so we were idiots, but it turned that the tool isn't idiot friendly, at that point.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Alchemer, formerly SurveyGizmo

No score
No answers yet
No answers on this topic

Feedback Lite

Feedback Lite 9.0
Based on 1 answer
Only if we will really consider other features, we might end up with an alternative tool. if will continue the business process as it is, I don't anticipate migrating to another product
Anonymous | TrustRadius Reviewer

Usability

Alchemer, formerly SurveyGizmo

Alchemer, formerly SurveyGizmo 8.0
Based on 1 answer
It fulfills our needs.
Anonymous | TrustRadius Reviewer

Feedback Lite

No score
No answers yet
No answers on this topic

Support Rating

Alchemer, formerly SurveyGizmo

Alchemer, formerly SurveyGizmo 6.0
Based on 1 answer
The current customer channels need to be broadened.
Anonymous | TrustRadius Reviewer

Feedback Lite

No score
No answers yet
No answers on this topic

Alternatives Considered

Alchemer, formerly SurveyGizmo

Best alternative and value for the cost EASILY. AND it performs similar or more functions than that of Qualtrics. Survey Monkey is just terrible.
Anonymous | TrustRadius Reviewer

Feedback Lite

Considering the simplicity of the need, and the cost of such solution (~600$/yr), I don't think there was very deep research for any alternatives. The main alternative was embedding a feedback tool "organically" into our site, that option was taken off the table, for strategic considerations.
Anonymous | TrustRadius Reviewer

Return on Investment

Alchemer, formerly SurveyGizmo

  • SG has allowed us to provide a real-time and convenient tool for our partners to send data to us.
  • SG has a lot of powerful features that, to us, are more than a survey tool. We found it helpful in many scenarios, providing interesting quizzes, screening job applicants or screening if people are eligible for our programs. It actually provides some automation in those processes.
  • You can use the URL variable to track our outreach results and help determine which outreach method works better so we can make adjustment accordingly.
Emily Sullivan | TrustRadius Reviewer

Feedback Lite

  • We had a business need - to collect feedback on our support knowledge base content. Feedback Lite fulfills this need, with simple, easy to use, solution.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Alchemer, formerly SurveyGizmo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Alchemer, formerly SurveyGizmo Editions & Modules

Edition
Collaborator$491
Professional$1491
Full Access$2491
Enterprise and BusinessContact for quote
  1. per month
Additional Pricing Details

Feedback Lite

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Feedback Lite Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Alchemer, formerly SurveyGizmo
8.0
Feedback Lite
8.0

Likelihood to Renew

Alchemer, formerly SurveyGizmo
Feedback Lite
9.0

Usability

Alchemer, formerly SurveyGizmo
8.0
Feedback Lite

Support Rating

Alchemer, formerly SurveyGizmo
6.0
Feedback Lite

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