40 Ratings
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Score 8.4 out of 100
Top Rated
202 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Alchemer, formerly SurveyGizmo

SurveyGizmo works extremely well as a platform for receiving survey responses. As a survey/business analytics tool, the platform offers extensive options for customization and deployment of professional questionnaires. Our team has found SurveyGizmo to be extremely well suited for the modern administrative employee. Surveys are relatively easy to create, deploy, and manage responses in real time. Furthermore, monitoring / managing the results enables businesses to provide any necessary follow-up based on key results. Our team spends quite a bit of time testing out survey tools and have found SurveyGizmo to be a solid option for the needs of our team. Furthermore, we have recommended the platform to other departments within our organization that have uniquely different skillsets from our own. Overall, we see SurveyGizmo as a tool that can be used across most organizational teams if implemented with the specific user-experience in mind.
Joshua Melder | TrustRadius Reviewer

Genesys PureConnect

CIC is best suited for business models that rely on heavily leverage Data Integration especially one like ours that require real-time and high-speed data access for billing and customer integration.CIC is not well suited for small organizations < 50 where they are only answering phones in the course of doing business VS. the business is the phone.
Jim Barber | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Alchemer, formerly SurveyGizmo
6.7
Genesys PureConnect
Survey templates
Alchemer, formerly SurveyGizmo
7.2
Genesys PureConnect
Themes
Alchemer, formerly SurveyGizmo
5.7
Genesys PureConnect
Custom logo/branding
Alchemer, formerly SurveyGizmo
7.3
Genesys PureConnect

Survey Content

Alchemer, formerly SurveyGizmo
8.2
Genesys PureConnect
Changes to live survey
Alchemer, formerly SurveyGizmo
7.1
Genesys PureConnect
Question design help
Alchemer, formerly SurveyGizmo
9.3
Genesys PureConnect
Multiple question types
Alchemer, formerly SurveyGizmo
8.2
Genesys PureConnect

Survey Logic

Alchemer, formerly SurveyGizmo
7.1
Genesys PureConnect
Survey logic flexibility
Alchemer, formerly SurveyGizmo
7.1
Genesys PureConnect

Survey Reporting & Analytics

Alchemer, formerly SurveyGizmo
9.3
Genesys PureConnect
Response tracking
Alchemer, formerly SurveyGizmo
9.8
Genesys PureConnect
Data export
Alchemer, formerly SurveyGizmo
9.8
Genesys PureConnect
Standard reports
Alchemer, formerly SurveyGizmo
9.0
Genesys PureConnect
Custom reports
Alchemer, formerly SurveyGizmo
8.1
Genesys PureConnect
Analytics
Alchemer, formerly SurveyGizmo
9.6
Genesys PureConnect

Survey Administration & Security

Alchemer, formerly SurveyGizmo
9.0
Genesys PureConnect
Access controls
Alchemer, formerly SurveyGizmo
8.2
Genesys PureConnect
Compliance
Alchemer, formerly SurveyGizmo
9.7
Genesys PureConnect

Survey Distribution

Alchemer, formerly SurveyGizmo
7.5
Genesys PureConnect
Vendor-offered crowdsourcing
Alchemer, formerly SurveyGizmo
7.1
Genesys PureConnect
Respondent restrictions
Alchemer, formerly SurveyGizmo
7.9
Genesys PureConnect

Contact Center Software

Alchemer, formerly SurveyGizmo
Genesys PureConnect
7.8
Agent dashboard
Alchemer, formerly SurveyGizmo
Genesys PureConnect
7.1
Validate callers
Alchemer, formerly SurveyGizmo
Genesys PureConnect
7.8
Outbound response
Alchemer, formerly SurveyGizmo
Genesys PureConnect
7.9
Call forwarding
Alchemer, formerly SurveyGizmo
Genesys PureConnect
8.0
Click-to-call (CTC)
Alchemer, formerly SurveyGizmo
Genesys PureConnect
7.9
Warm transfer
Alchemer, formerly SurveyGizmo
Genesys PureConnect
8.5
Predictive dialing
Alchemer, formerly SurveyGizmo
Genesys PureConnect
7.7
Interactive voice response
Alchemer, formerly SurveyGizmo
Genesys PureConnect
8.1
REST APIs
Alchemer, formerly SurveyGizmo
Genesys PureConnect
7.7
Call scripts
Alchemer, formerly SurveyGizmo
Genesys PureConnect
7.6
Call tracking
Alchemer, formerly SurveyGizmo
Genesys PureConnect
7.4
Multichannel integration
Alchemer, formerly SurveyGizmo
Genesys PureConnect
7.9
CRM software integration
Alchemer, formerly SurveyGizmo
Genesys PureConnect
7.4

Workforce Optimization (WFO)

Alchemer, formerly SurveyGizmo
Genesys PureConnect
7.6
Inbound call routing
Alchemer, formerly SurveyGizmo
Genesys PureConnect
8.2
Omnichannel inbound routing
Alchemer, formerly SurveyGizmo
Genesys PureConnect
8.0
Recording
Alchemer, formerly SurveyGizmo
Genesys PureConnect
8.1
Quality management
Alchemer, formerly SurveyGizmo
Genesys PureConnect
8.1
Call analytics
Alchemer, formerly SurveyGizmo
Genesys PureConnect
7.3
Historical reporting
Alchemer, formerly SurveyGizmo
Genesys PureConnect
6.9
Live reporting
Alchemer, formerly SurveyGizmo
Genesys PureConnect
7.2
Customer surveys
Alchemer, formerly SurveyGizmo
Genesys PureConnect
7.6
Customer interaction analytics
Alchemer, formerly SurveyGizmo
Genesys PureConnect
7.2

Pros

Alchemer, formerly SurveyGizmo

  • Attaching images! Survey Gizmo makes attaching images from surveys a breeze. I've tried other popular survey tools and it can be difficult for users to submit images as part of their survey (e.g. some only allow 1 picture per question, whereas Survey Gizmo allows a range for you to select from)
  • Easy and intuitive survey building.
  • Pretty good out-of-the-box survey analysis.
Anonymous | TrustRadius Reviewer

Genesys PureConnect

  • Purely Software Based System: On Microsoft OS. It is an all software-based system making it easy to manage, integrate and interface with other systems
  • One Vendor: All modules, IVR, ACD, Dialer, WFM are from one vendor. So, no compatibility and latency issues at all.
  • Superb Notifier Service: You don't have to restart any process or service for a change to take effect.
Shahbaz Chughtai | TrustRadius Reviewer

Cons

Alchemer, formerly SurveyGizmo

  • Duplicate protection needs improvement. Anyone who would like to start a survey and finish at a later time is unable to which limits total survey responses.
  • Password protection option can be a challenge when uploading spreadsheets with pre-populated data.
  • Logic and piping options for questions can be difficult when designing more complicated and in-depth surveys, which requires a lot of testing.
  • Follow-up surveys do not provide an option for survey takers to review their previous survey responses, which may provide less accurate data when comparing individuals across multiple surveys.
  • Would like the option to link surveys together in order to more easily track data from individuals across multiple surveys and save previous survey data.
Anonymous | TrustRadius Reviewer

Genesys PureConnect

  • Licensing can be challenging and very expensive.
  • Client templates are hard to administer and are built very different than the rest of the functionality.
  • Web desktop has been slow to come along and include all the features.
  • Optimizer is very sub-par product.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Alchemer, formerly SurveyGizmo

No score
No answers yet
No answers on this topic

Genesys PureConnect

Genesys PureConnect 8.5
Based on 12 answers
We are so embedded on Pure Connect that we like to progress with it. For instance, we are looking into ways to provide different solutions to our customers, help our business to succeed, and work in a better CX.
One of the biggest advantages is that all is in one platform.
Anonymous | TrustRadius Reviewer

Usability

Alchemer, formerly SurveyGizmo

Alchemer, formerly SurveyGizmo 8.0
Based on 1 answer
It fulfills our needs.
Anonymous | TrustRadius Reviewer

Genesys PureConnect

Genesys PureConnect 8.1
Based on 8 answers
PureConnect is well suited for organizations who don't want to deploy dozens of servers for a call center. It is very appropriate if you want to be full IP : from the career connexion (SIP trunk) to the phone set. It is less appropriate if your organization is divided into many small teams and you have to manage hundreds of different teams.
Michał Sabat | TrustRadius Reviewer

Reliability and Availability

Alchemer, formerly SurveyGizmo

No score
No answers yet
No answers on this topic

Genesys PureConnect

Genesys PureConnect 9.1
Based on 6 answers
The application itself uses a hub and spoke model that can help isolate errors in one section of the application from the rest, creating a much more stable overall program. Of all of the outages that we've had with our contact center platform, I can count on one hand how often it was truly a Genesys issue rather than a network issue, server issue or issue with a platform relied upon for an integration (web services, db calls).
Anonymous | TrustRadius Reviewer

Performance

Alchemer, formerly SurveyGizmo

No score
No answers yet
No answers on this topic

Genesys PureConnect

Genesys PureConnect 8.8
Based on 6 answers
Some of the client applications take a bit of time on initial load, but with the move towards web based applications that issue is alleviated. You can tell that effort really isn't putting into the desktop apps any longer and that the client development effort is being put into bringing Interaction Connect closer to feature parity with the desktop (and bringing wholly new features to Connect).As far as IVR operations, web service calls, database operations: they all operate reasonably.
Anonymous | TrustRadius Reviewer

Support Rating

Alchemer, formerly SurveyGizmo

Alchemer, formerly SurveyGizmo 6.0
Based on 1 answer
The current customer channels need to be broadened.
Anonymous | TrustRadius Reviewer

Genesys PureConnect

Genesys PureConnect 6.9
Based on 15 answers
Some cases are resolved quickly others are taking longer and the reseller sometimes has to chase support several times and explain the issue seen several times. While being a direct customer before, I recognise this and it seems that when a case moves to another engineer they don’t read the previous case notes or don’t understand what has been done. This, from a customers perspective, slows down resolution times.
Ruud Reinold | TrustRadius Reviewer

In-Person Training

Alchemer, formerly SurveyGizmo

No score
No answers yet
No answers on this topic

Genesys PureConnect

Genesys PureConnect 8.2
Based on 4 answers
I liked the setup of the whole class. The instructor knew the topic well enough to answer questions from entry level to a more advanced one.
Instructor encouraged participation of the whole class and was able to engage every one. Also provided "real live" examples so everyone can relate to it.
Anonymous | TrustRadius Reviewer

Online Training

Alchemer, formerly SurveyGizmo

No score
No answers yet
No answers on this topic

Genesys PureConnect

Genesys PureConnect 8.3
Based on 3 answers
The online training itself is good. You are provided resources and can self study to a certain point, but the pacing always felt off. Either snails pace or like trying to drink from a fire hose. I think this easily could have had to do with course material and my personal preparations, though. I would say my main gripe is that since the acquisition the team responsible for actually booking training is very unresponsive and often not knowledgeable about the courses they offer. Booking my last training was a real chore.
Anonymous | TrustRadius Reviewer

Implementation Rating

Alchemer, formerly SurveyGizmo

No score
No answers yet
No answers on this topic

Genesys PureConnect

Genesys PureConnect 6.1
Based on 21 answers
Don't try to go the perfect solution as a first target. Work on answer the more needs with a simple solution. Then analyse and try again to answer the most needs with adding a bit if complexity only if require. No needs to customise straight from the beginning or deployment takes too long.
Laurent Pret | TrustRadius Reviewer

Alternatives Considered

Alchemer, formerly SurveyGizmo

Best alternative and value for the cost EASILY. AND it performs similar or more functions than that of Qualtrics. Survey Monkey is just terrible.
Anonymous | TrustRadius Reviewer

Genesys PureConnect

Call Manager, you had to buy all the components that are out of the box for PureConnect. The licensing model is more expensive on the Cisco side vs the Genesys PureConnect side. Lastly was on the Cisco side since you have to connect/integrate all the components on the cisco side you have to have so many vendors to install those parts. This drives the cost up even more so it was not worth going that route for our organization.
Micheal McComber | TrustRadius Reviewer

Scalability

Alchemer, formerly SurveyGizmo

No score
No answers yet
No answers on this topic

Genesys PureConnect

Genesys PureConnect 8.2
Based on 3 answers
Genesys PureConnect's core and adjunct model allows for fairly easy growth in satellite locations via off site session managers, remote located media servers, remote content servers, etc to allow you to spread the infrastructure out while not pushing as much network traffic to your core data centers.
Anonymous | TrustRadius Reviewer

Return on Investment

Alchemer, formerly SurveyGizmo

  • SG has allowed us to provide a real-time and convenient tool for our partners to send data to us.
  • SG has a lot of powerful features that, to us, are more than a survey tool. We found it helpful in many scenarios, providing interesting quizzes, screening job applicants or screening if people are eligible for our programs. It actually provides some automation in those processes.
  • You can use the URL variable to track our outreach results and help determine which outreach method works better so we can make adjustment accordingly.
Emily Sullivan | TrustRadius Reviewer

Genesys PureConnect

  • We're improving our CX by optimizing our call centers, using additional attributes and keys to identify the best rep for the job.
  • We are also streamlining the journey of each individual customer by using PureConnect as the central interface for omnichannel interactions, allowing us to pick up the conversation where we left off.
  • Using additional attributes that start with the contact center interaction, we're able to track a student journey and proactively step in - increasing our individualized support to focus on the student outcome.
Blake Dunham | TrustRadius Reviewer

Screenshots

Alchemer, formerly SurveyGizmo

Pricing Details

Alchemer, formerly SurveyGizmo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Alchemer, formerly SurveyGizmo Editions & Modules

Edition
Collaborator$491
Professional$1491
Full Access$2491
Enterprise and BusinessContact for quote
  1. per month
Additional Pricing Details

Genesys PureConnect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Genesys PureConnect Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Alchemer, formerly SurveyGizmo
8.0
Genesys PureConnect
8.0

Likelihood to Renew

Alchemer, formerly SurveyGizmo
Genesys PureConnect
8.5

Usability

Alchemer, formerly SurveyGizmo
8.0
Genesys PureConnect
8.1

Reliability and Availability

Alchemer, formerly SurveyGizmo
Genesys PureConnect
9.1

Performance

Alchemer, formerly SurveyGizmo
Genesys PureConnect
8.8

Support Rating

Alchemer, formerly SurveyGizmo
6.0
Genesys PureConnect
6.9

In-Person Training

Alchemer, formerly SurveyGizmo
Genesys PureConnect
8.2

Online Training

Alchemer, formerly SurveyGizmo
Genesys PureConnect
8.3

Implementation Rating

Alchemer, formerly SurveyGizmo
Genesys PureConnect
6.1

Scalability

Alchemer, formerly SurveyGizmo
Genesys PureConnect
8.2

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