What users are saying about

Alchemer (formerly SurveyGizmo) vs NICE Satmetrix

Alchemer (formerly SurveyGizmo)
58 Ratings
NICE Satmetrix
16 Ratings

Alchemer (formerly SurveyGizmo)

58 Ratings
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Score 8.8 out of 100

Based on 58 reviews and ratings

NICE Satmetrix

16 Ratings
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Score 8 out of 100

Based on 16 reviews and ratings

Feature Set Ratings

  • Alchemer (formerly SurveyGizmo) ranks higher in 4 feature sets: Survey Format & Appearance, Survey Content, Survey Logic, Survey Administration & Security
  • Alchemer (formerly SurveyGizmo) and NICE Satmetrix are tied in 1 feature set: Survey Reporting & Analytics

Survey Format & Appearance

8.3

Alchemer (formerly SurveyGizmo)

83%
8.0

NICE Satmetrix

80%
Alchemer (formerly SurveyGizmo) ranks higher in 2/3 features
Alchemer (formerly SurveyGizmo) ranks higher in 2/3 features

Survey templates

8.1
81%
12 Ratings
8.0
80%
2 Ratings

Themes

7.5
75%
13 Ratings
8.0
80%
2 Ratings

Custom logo/branding

9.2
92%
12 Ratings
8.0
80%
2 Ratings

Survey Content

8.7

Alchemer (formerly SurveyGizmo)

87%
8.0

NICE Satmetrix

80%
Alchemer (formerly SurveyGizmo) ranks higher in 3/3 features
Alchemer (formerly SurveyGizmo) ranks higher in 3/3 features

Changes to live survey

8.3
83%
14 Ratings
8.0
80%
2 Ratings

Question design help

8.7
87%
13 Ratings
8.0
80%
2 Ratings

Multiple question types

9.1
91%
14 Ratings
8.0
80%
2 Ratings

Survey Logic

8.3

Alchemer (formerly SurveyGizmo)

83%
8.0

NICE Satmetrix

80%
Alchemer (formerly SurveyGizmo) ranks higher in 1/1 features
Alchemer (formerly SurveyGizmo) ranks higher in 1/1 features

Survey logic flexibility

8.3
83%
14 Ratings
8.0
80%
2 Ratings

Survey Reporting & Analytics

8.0

Alchemer (formerly SurveyGizmo)

80%
8.0

NICE Satmetrix

80%
Alchemer (formerly SurveyGizmo) ranks higher in 4/5 features
Alchemer (formerly SurveyGizmo) ranks higher in 4/5 features

Response tracking

8.5
85%
14 Ratings
8.0
80%
2 Ratings

Data export

8.1
81%
14 Ratings
8.0
80%
2 Ratings

Standard reports

7.3
73%
14 Ratings
8.0
80%
2 Ratings

Custom reports

8.0
80%
13 Ratings
8.0
80%
2 Ratings

Analytics

8.1
81%
12 Ratings
8.0
80%
2 Ratings

Survey Administration & Security

8.5

Alchemer (formerly SurveyGizmo)

85%
8.0

NICE Satmetrix

80%
Alchemer (formerly SurveyGizmo) ranks higher in 2/2 features
Alchemer (formerly SurveyGizmo) ranks higher in 2/2 features

Access controls

8.0
80%
11 Ratings
8.0
80%
2 Ratings

Compliance

8.9
89%
11 Ratings
8.0
80%
2 Ratings

Survey Distribution

8.4

Alchemer (formerly SurveyGizmo)

84%

NICE Satmetrix

Feature Set Not Supported
N/A
Alchemer (formerly SurveyGizmo) ranks higher in 2/2 features
Alchemer (formerly SurveyGizmo) ranks higher in 2/2 features

Vendor-offered crowdsourcing

8.6
86%
6 Ratings
N/A
0 Ratings

Respondent restrictions

8.2
82%
13 Ratings
N/A
0 Ratings

Attribute Ratings

  • Alchemer (formerly SurveyGizmo) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.5

Alchemer (formerly SurveyGizmo)

85%
14 Ratings
4.0

NICE Satmetrix

40%
7 Ratings

Likelihood to Renew

Alchemer (formerly SurveyGizmo)

N/A
0 Ratings
5.1

NICE Satmetrix

51%
5 Ratings

Usability

8.8

Alchemer (formerly SurveyGizmo)

88%
5 Ratings

NICE Satmetrix

N/A
0 Ratings

Support Rating

7.7

Alchemer (formerly SurveyGizmo)

77%
5 Ratings

NICE Satmetrix

N/A
0 Ratings

Likelihood to Recommend

Alchemer (formerly SurveyGizmo)

SurveyGizmo works extremely well as a platform for receiving survey responses. As a survey/business analytics tool, the platform offers extensive options for customization and deployment of professional questionnaires. Our team has found SurveyGizmo to be extremely well suited for the modern administrative employee. Surveys are relatively easy to create, deploy, and manage responses in real time. Furthermore, monitoring / managing the results enables businesses to provide any necessary follow-up based on key results. Our team spends quite a bit of time testing out survey tools and have found SurveyGizmo to be a solid option for the needs of our team. Furthermore, we have recommended the platform to other departments within our organization that have uniquely different skillsets from our own. Overall, we see SurveyGizmo as a tool that can be used across most organizational teams if implemented with the specific user-experience in mind.

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Joshua Melder | TrustRadius Reviewer
Joshua Melder
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NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.

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Simon Whight | TrustRadius Reviewer
Simon Whight
View all 7 answers on this topic

Pros

Alchemer (formerly SurveyGizmo)

  • Attaching images! Survey Gizmo makes attaching images from surveys a breeze. I've tried other popular survey tools and it can be difficult for users to submit images as part of their survey (e.g. some only allow 1 picture per question, whereas Survey Gizmo allows a range for you to select from)
  • Easy and intuitive survey building.
  • Pretty good out-of-the-box survey analysis.

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Anonymous | TrustRadius Reviewer
Verified User
View all 14 answers on this topic

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!

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Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer
Geoff Gardner, MSPM, MBCS, CITP
View all 7 answers on this topic

Cons

Alchemer (formerly SurveyGizmo)

  • Duplicate protection needs improvement. Anyone who would like to start a survey and finish at a later time is unable to which limits total survey responses.
  • Password protection option can be a challenge when uploading spreadsheets with pre-populated data.
  • Logic and piping options for questions can be difficult when designing more complicated and in-depth surveys, which requires a lot of testing.
  • Follow-up surveys do not provide an option for survey takers to review their previous survey responses, which may provide less accurate data when comparing individuals across multiple surveys.
  • Would like the option to link surveys together in order to more easily track data from individuals across multiple surveys and save previous survey data.

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Anonymous | TrustRadius Reviewer
Verified User
View all 14 answers on this topic

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.

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Lawrence Kravitz | TrustRadius Reviewer
Lawrence Kravitz
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Pricing Details

Alchemer (formerly SurveyGizmo)

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$0

Alchemer (formerly SurveyGizmo) Editions & Modules

Edition
Collaborator$491
Professional$1491
Full Access$2491
Enterprise and BusinessContact for quote
  1. per month
  2. none
Additional Pricing Details
—

NICE Satmetrix

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

NICE Satmetrix Editions & Modules

—
Additional Pricing Details
—

Likelihood to Renew

Alchemer (formerly SurveyGizmo)

No score
No answers yet
No answers on this topic

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

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Anonymous | TrustRadius Reviewer
Verified User
View all 5 answers on this topic

Usability

Alchemer (formerly SurveyGizmo)

Alchemer (formerly SurveyGizmo) 8.8
Based on 5 answers
The feature sets, agility, and flexibility remain approachable and incredibly powerful. Support is also very responsive and top notch. Overall, with a bit of basic foundational skills, there are seemingly an unlimited number of use cases for which Alchemer can be leveraged.

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Jonathan Eichorst | TrustRadius Reviewer
Jonathan Eichorst
View all 5 answers on this topic

NICE Satmetrix

No score
No answers yet
No answers on this topic

Support Rating

Alchemer (formerly SurveyGizmo)

Alchemer (formerly SurveyGizmo) 7.7
Based on 5 answers
Every once in awhile, it is necessary to solicit support. On those occasions, support is extremely responsive and supportive. It has been my experience that [if] they can't walk you through the desired endpoint, they will take a look at your build and remedy for you.

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Jonathan Eichorst | TrustRadius Reviewer
Jonathan Eichorst
View all 5 answers on this topic

NICE Satmetrix

No score
No answers yet
No answers on this topic

Alternatives Considered

Alchemer (formerly SurveyGizmo)

I liked the interface for SurveyGizmo much more than Qualtrics. You knew a question was adjusted in SurveyGizmo and wouldn't change, but with Qualtric's interface, you had to refresh the account several times sometimes to ensure the question would work appropriately. Also, with SG, there were a lot of easier capabilities, such as changing missing values in bulk, required questions in bulk, etc.

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Rebecca Lynn Kouroupis | TrustRadius Reviewer
Rebecca Lynn Kouroupis
View all 14 answers on this topic

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

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Anonymous | TrustRadius Reviewer
Verified User
View all 7 answers on this topic

Return on Investment

Alchemer (formerly SurveyGizmo)

  • It has always delivered on all our business objectives. I think that the reason why it's a bit [more] expensive than other providers.
  • It has helped us to optimize resources especially man hours involved in survey design.
  • It has been a valuable partner in almost all [of] our uses.

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Anonymous | TrustRadius Reviewer
Verified User
View all 14 answers on this topic

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.

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Rob Ellison | TrustRadius Reviewer
Rob Ellison
View all 7 answers on this topic

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