What users are saying about
40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 40 reviews and ratings
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 15 reviews and ratings
Likelihood to Recommend
Alchemer, formerly SurveyGizmo
SurveyGizmo works extremely well as a platform for receiving survey responses. As a survey/business analytics tool, the platform offers extensive options for customization and deployment of professional questionnaires. Our team has found SurveyGizmo to be extremely well suited for the modern administrative employee. Surveys are relatively easy to create, deploy, and manage responses in real time. Furthermore, monitoring / managing the results enables businesses to provide any necessary follow-up based on key results. Our team spends quite a bit of time testing out survey tools and have found SurveyGizmo to be a solid option for the needs of our team. Furthermore, we have recommended the platform to other departments within our organization that have uniquely different skillsets from our own. Overall, we see SurveyGizmo as a tool that can be used across most organizational teams if implemented with the specific user-experience in mind.
Process Optimization Analyst
QuadPrinting, 10,001+ employees
NICE Satmetrix
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Senior Salesforce CRM Analyst
Citation Professional SolutionsLegal Services, 201-500 employees
Feature Rating Comparison
Survey Format & Appearance
Alchemer, formerly SurveyGizmo
6.7
NICE Satmetrix
8.0
Survey templates
Alchemer, formerly SurveyGizmo
7.2
NICE Satmetrix
8.0
Themes
Alchemer, formerly SurveyGizmo
5.6
NICE Satmetrix
8.0
Custom logo/branding
Alchemer, formerly SurveyGizmo
7.3
NICE Satmetrix
8.0
Survey Content
Alchemer, formerly SurveyGizmo
8.2
NICE Satmetrix
8.0
Changes to live survey
Alchemer, formerly SurveyGizmo
7.1
NICE Satmetrix
8.0
Question design help
Alchemer, formerly SurveyGizmo
9.3
NICE Satmetrix
8.0
Multiple question types
Alchemer, formerly SurveyGizmo
8.2
NICE Satmetrix
8.0
Survey Logic
Alchemer, formerly SurveyGizmo
7.1
NICE Satmetrix
8.0
Survey logic flexibility
Alchemer, formerly SurveyGizmo
7.1
NICE Satmetrix
8.0
Survey Reporting & Analytics
Alchemer, formerly SurveyGizmo
9.3
NICE Satmetrix
8.0
Response tracking
Alchemer, formerly SurveyGizmo
9.8
NICE Satmetrix
8.0
Data export
Alchemer, formerly SurveyGizmo
9.8
NICE Satmetrix
8.0
Standard reports
Alchemer, formerly SurveyGizmo
9.0
NICE Satmetrix
8.0
Custom reports
Alchemer, formerly SurveyGizmo
8.1
NICE Satmetrix
8.0
Analytics
Alchemer, formerly SurveyGizmo
9.6
NICE Satmetrix
8.0
Survey Administration & Security
Alchemer, formerly SurveyGizmo
9.0
NICE Satmetrix
8.0
Access controls
Alchemer, formerly SurveyGizmo
8.2
NICE Satmetrix
8.0
Compliance
Alchemer, formerly SurveyGizmo
9.7
NICE Satmetrix
8.0
Survey Distribution
Alchemer, formerly SurveyGizmo
7.5
NICE Satmetrix
—
Vendor-offered crowdsourcing
Alchemer, formerly SurveyGizmo
7.1
NICE Satmetrix
—
Respondent restrictions
Alchemer, formerly SurveyGizmo
7.9
NICE Satmetrix
—
Pros
Alchemer, formerly SurveyGizmo
- Attaching images! Survey Gizmo makes attaching images from surveys a breeze. I've tried other popular survey tools and it can be difficult for users to submit images as part of their survey (e.g. some only allow 1 picture per question, whereas Survey Gizmo allows a range for you to select from)
- Easy and intuitive survey building.
- Pretty good out-of-the-box survey analysis.

Verified User
Project Manager in Marketing
Farming Company, 10,001+ employeesNICE Satmetrix
- Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
- Multi lingual; we are able to use multiple languages for our surveys
- Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Global PMO Lead, Red Hat Services/Consulting
Red HatComputer Software, 5001-10,000 employees
Cons
Alchemer, formerly SurveyGizmo
- Duplicate protection needs improvement. Anyone who would like to start a survey and finish at a later time is unable to which limits total survey responses.
- Password protection option can be a challenge when uploading spreadsheets with pre-populated data.
- Logic and piping options for questions can be difficult when designing more complicated and in-depth surveys, which requires a lot of testing.
- Follow-up surveys do not provide an option for survey takers to review their previous survey responses, which may provide less accurate data when comparing individuals across multiple surveys.
- Would like the option to link surveys together in order to more easily track data from individuals across multiple surveys and save previous survey data.

Verified User
Administrator in Research & Development
Non-Profit Organization Management Company, 51-200 employeesNICE Satmetrix
- Implementation did not go as well as planned and there were problems.
- If you are running multiple surveys, slicing and dicing data is not that simple.
Training Manager
OpenLink FinancialComputer Software, 1001-5000 employees
Likelihood to Renew
Alchemer, formerly SurveyGizmo
No score
No answers yet
No answers on this topic
NICE Satmetrix
NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

Verified User
Manager in Marketing
Market Research Company, 10,001+ employeesUsability
Alchemer, formerly SurveyGizmo
Alchemer, formerly SurveyGizmo 8.0
Based on 1 answer
It fulfills our needs.

Verified User
Advisor in Research & Development
Market Research Company, 11-50 employeesNICE Satmetrix
No score
No answers yet
No answers on this topic
Support Rating
Alchemer, formerly SurveyGizmo
Alchemer, formerly SurveyGizmo 6.0
Based on 1 answer
The current customer channels need to be broadened.

Verified User
Advisor in Research & Development
Market Research Company, 11-50 employeesNICE Satmetrix
No score
No answers yet
No answers on this topic
Alternatives Considered
Alchemer, formerly SurveyGizmo
Best alternative and value for the cost EASILY. AND it performs similar or more functions than that of Qualtrics. Survey Monkey is just terrible.

Verified User
Employee in Marketing
Marketing and Advertising Company, 11-50 employeesNICE Satmetrix
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

Verified User
Manager in Sales
Information Services Company, 51-200 employeesReturn on Investment
Alchemer, formerly SurveyGizmo
- SG has allowed us to provide a real-time and convenient tool for our partners to send data to us.
- SG has a lot of powerful features that, to us, are more than a survey tool. We found it helpful in many scenarios, providing interesting quizzes, screening job applicants or screening if people are eligible for our programs. It actually provides some automation in those processes.
- You can use the URL variable to track our outreach results and help determine which outreach method works better so we can make adjustment accordingly.
Database & Evaluation Manager
Wisconsin Women's Health FoundationNon-Profit Organization Management, 11-50 employees
NICE Satmetrix
- With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
- Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
VP of Customer Loyalty
SAVVISInformation Technology and Services, 1001-5000 employees
Pricing Details
Alchemer, formerly SurveyGizmo
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Alchemer, formerly SurveyGizmo Editions & Modules
Edition
Collaborator | $491 |
---|---|
Professional | $1491 |
Full Access | $2491 |
Enterprise and Business | Contact for quote |
- per month
Additional Pricing Details
—NICE Satmetrix
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
NICE Satmetrix Editions & Modules
—