What users are saying about
58 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 58 reviews and ratings
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 16 reviews and ratings
Feature Set Ratings
- Alchemer (formerly SurveyGizmo) ranks higher in 4 feature sets: Survey Format & Appearance, Survey Content, Survey Logic, Survey Administration & Security
- Alchemer (formerly SurveyGizmo) and NICE Satmetrix are tied in 1 feature set: Survey Reporting & Analytics
Survey Format & Appearance

8.3
Alchemer (formerly SurveyGizmo)
83%

8.0
NICE Satmetrix
80%
Alchemer (formerly SurveyGizmo) ranks higher in 2/3 features
Alchemer (formerly SurveyGizmo) ranks higher in 2/3 features
Survey templates

8.1
81%
12 Ratings

8.0
80%
2 Ratings
Themes

7.5
75%
13 Ratings

8.0
80%
2 Ratings
Custom logo/branding

9.2
92%
12 Ratings

8.0
80%
2 Ratings
Survey Content

8.7
Alchemer (formerly SurveyGizmo)
87%

8.0
NICE Satmetrix
80%
Alchemer (formerly SurveyGizmo) ranks higher in 3/3 features
Alchemer (formerly SurveyGizmo) ranks higher in 3/3 features
Changes to live survey

8.3
83%
14 Ratings

8.0
80%
2 Ratings
Question design help

8.7
87%
13 Ratings

8.0
80%
2 Ratings
Multiple question types

9.1
91%
14 Ratings

8.0
80%
2 Ratings
Survey Logic

8.3
Alchemer (formerly SurveyGizmo)
83%

8.0
NICE Satmetrix
80%
Alchemer (formerly SurveyGizmo) ranks higher in 1/1 features
Alchemer (formerly SurveyGizmo) ranks higher in 1/1 features
Survey logic flexibility

8.3
83%
14 Ratings

8.0
80%
2 Ratings
Survey Reporting & Analytics

8.0
Alchemer (formerly SurveyGizmo)
80%

8.0
NICE Satmetrix
80%
Alchemer (formerly SurveyGizmo) ranks higher in 4/5 features
Alchemer (formerly SurveyGizmo) ranks higher in 4/5 features
Response tracking

8.5
85%
14 Ratings

8.0
80%
2 Ratings
Data export

8.1
81%
14 Ratings

8.0
80%
2 Ratings
Standard reports

7.3
73%
14 Ratings

8.0
80%
2 Ratings
Custom reports

8.0
80%
13 Ratings

8.0
80%
2 Ratings
Analytics

8.1
81%
12 Ratings

8.0
80%
2 Ratings
Survey Administration & Security

8.5
Alchemer (formerly SurveyGizmo)
85%

8.0
NICE Satmetrix
80%
Alchemer (formerly SurveyGizmo) ranks higher in 2/2 features
Alchemer (formerly SurveyGizmo) ranks higher in 2/2 features
Access controls

8.0
80%
11 Ratings

8.0
80%
2 Ratings
Compliance

8.9
89%
11 Ratings

8.0
80%
2 Ratings
Survey Distribution

8.4
Alchemer (formerly SurveyGizmo)
84%

NICE Satmetrix
Feature Set Not Supported
N/A
Alchemer (formerly SurveyGizmo) ranks higher in 2/2 features
Alchemer (formerly SurveyGizmo) ranks higher in 2/2 features
Vendor-offered crowdsourcing

8.6
86%
6 Ratings

N/A
0 Ratings
Respondent restrictions

8.2
82%
13 Ratings

N/A
0 Ratings
Attribute Ratings
- Alchemer (formerly SurveyGizmo) is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

8.5
Alchemer (formerly SurveyGizmo)
85%
14 Ratings

4.0
NICE Satmetrix
40%
7 Ratings
Likelihood to Renew

Alchemer (formerly SurveyGizmo)
N/A
0 Ratings

5.1
NICE Satmetrix
51%
5 Ratings
Usability

8.8
Alchemer (formerly SurveyGizmo)
88%
5 Ratings

NICE Satmetrix
N/A
0 Ratings
Support Rating

7.7
Alchemer (formerly SurveyGizmo)
77%
5 Ratings

NICE Satmetrix
N/A
0 Ratings
Likelihood to Recommend
Alchemer (formerly SurveyGizmo)
SurveyGizmo works extremely well as a platform for receiving survey responses. As a survey/business analytics tool, the platform offers extensive options for customization and deployment of professional questionnaires. Our team has found SurveyGizmo to be extremely well suited for the modern administrative employee. Surveys are relatively easy to create, deploy, and manage responses in real time. Furthermore, monitoring / managing the results enables businesses to provide any necessary follow-up based on key results. Our team spends quite a bit of time testing out survey tools and have found SurveyGizmo to be a solid option for the needs of our team. Furthermore, we have recommended the platform to other departments within our organization that have uniquely different skillsets from our own. Overall, we see SurveyGizmo as a tool that can be used across most organizational teams if implemented with the specific user-experience in mind.
Process Optimization Analyst
QuadPrinting, 10,001+ employees
NICE Satmetrix
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Senior Salesforce CRM Analyst
Citation Professional SolutionsLegal Services, 201-500 employees
Pros
Alchemer (formerly SurveyGizmo)
- Attaching images! Survey Gizmo makes attaching images from surveys a breeze. I've tried other popular survey tools and it can be difficult for users to submit images as part of their survey (e.g. some only allow 1 picture per question, whereas Survey Gizmo allows a range for you to select from)
- Easy and intuitive survey building.
- Pretty good out-of-the-box survey analysis.

Verified User
Project Manager in Marketing
Farming Company, 10,001+ employeesNICE Satmetrix
- Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
- Multi lingual; we are able to use multiple languages for our surveys
- Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Global PMO Lead, Red Hat Services/Consulting
Red HatComputer Software, 5001-10,000 employees
Cons
Alchemer (formerly SurveyGizmo)
- Duplicate protection needs improvement. Anyone who would like to start a survey and finish at a later time is unable to which limits total survey responses.
- Password protection option can be a challenge when uploading spreadsheets with pre-populated data.
- Logic and piping options for questions can be difficult when designing more complicated and in-depth surveys, which requires a lot of testing.
- Follow-up surveys do not provide an option for survey takers to review their previous survey responses, which may provide less accurate data when comparing individuals across multiple surveys.
- Would like the option to link surveys together in order to more easily track data from individuals across multiple surveys and save previous survey data.

Verified User
Administrator in Research & Development
Non-Profit Organization Management Company, 51-200 employeesNICE Satmetrix
- Implementation did not go as well as planned and there were problems.
- If you are running multiple surveys, slicing and dicing data is not that simple.
Training Manager
OpenLink FinancialComputer Software, 1001-5000 employees
Pricing Details
Alchemer (formerly SurveyGizmo)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
Alchemer (formerly SurveyGizmo) Editions & Modules
Edition
Collaborator | $491 |
---|---|
Professional | $1491 |
Full Access | $2491 |
Enterprise and Business | Contact for quote |
- per month
- none
Additional Pricing Details
—NICE Satmetrix
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—NICE Satmetrix Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Alchemer (formerly SurveyGizmo)
No score
No answers yet
No answers on this topic
NICE Satmetrix
NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

Verified User
Manager in Marketing
Market Research Company, 10,001+ employeesUsability
Alchemer (formerly SurveyGizmo)
Alchemer (formerly SurveyGizmo) 8.8
Based on 5 answers
The feature sets, agility, and flexibility remain approachable and incredibly powerful. Support is also very responsive and top notch. Overall, with a bit of basic foundational skills, there are seemingly an unlimited number of use cases for which Alchemer can be leveraged.
Director Digital Strategy
Wilson Dow GroupEvents Services, 51-200 employees
NICE Satmetrix
No score
No answers yet
No answers on this topic
Support Rating
Alchemer (formerly SurveyGizmo)
Alchemer (formerly SurveyGizmo) 7.7
Based on 5 answers
Every once in awhile, it is necessary to solicit support. On those occasions, support is extremely responsive and supportive. It has been my experience that [if] they can't walk you through the desired endpoint, they will take a look at your build and remedy for you.
Director Digital Strategy
Wilson Dow GroupEvents Services, 51-200 employees
NICE Satmetrix
No score
No answers yet
No answers on this topic
Alternatives Considered
Alchemer (formerly SurveyGizmo)
I liked the interface for SurveyGizmo much more than Qualtrics. You knew a question was adjusted in SurveyGizmo and wouldn't change, but with Qualtric's interface, you had to refresh the account several times sometimes to ensure the question would work appropriately. Also, with SG, there were a lot of easier capabilities, such as changing missing values in bulk, required questions in bulk, etc.
Program Manager
Loyalty Research CenterMarket Research, 11-50 employees
NICE Satmetrix
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

Verified User
Manager in Sales
Information Services Company, 51-200 employeesReturn on Investment
Alchemer (formerly SurveyGizmo)
- It has always delivered on all our business objectives. I think that the reason why it's a bit [more] expensive than other providers.
- It has helped us to optimize resources especially man hours involved in survey design.
- It has been a valuable partner in almost all [of] our uses.

Verified User
Advisor in Research & Development
Market Research Company, 11-50 employeesNICE Satmetrix
- With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
- Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
VP of Customer Loyalty
SAVVISInformation Technology and Services, 1001-5000 employees