What users are saying about
58 Ratings
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Score 8.8 out of 100
133 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Survey Format & Appearance

    8.3

    Alchemer (formerly SurveyGizmo)

    83%

    Pendo.io

    Feature Set Not Supported
    N/A
    Alchemer (formerly SurveyGizmo) ranks higher in 3/3 features

    Survey templates

    8.1
    81%
    12 Ratings
    N/A
    0 Ratings

    Themes

    7.5
    75%
    13 Ratings
    N/A
    0 Ratings

    Custom logo/branding

    9.2
    92%
    12 Ratings
    N/A
    0 Ratings

    Survey Content

    8.7

    Alchemer (formerly SurveyGizmo)

    87%

    Pendo.io

    Feature Set Not Supported
    N/A
    Alchemer (formerly SurveyGizmo) ranks higher in 3/3 features

    Changes to live survey

    8.3
    83%
    14 Ratings
    N/A
    0 Ratings

    Question design help

    8.7
    87%
    13 Ratings
    N/A
    0 Ratings

    Multiple question types

    9.1
    91%
    14 Ratings
    N/A
    0 Ratings

    Survey Logic

    8.3

    Alchemer (formerly SurveyGizmo)

    83%

    Pendo.io

    Feature Set Not Supported
    N/A
    Alchemer (formerly SurveyGizmo) ranks higher in 1/1 features

    Survey logic flexibility

    8.3
    83%
    14 Ratings
    N/A
    0 Ratings

    Survey Reporting & Analytics

    8.0

    Alchemer (formerly SurveyGizmo)

    80%

    Pendo.io

    Feature Set Not Supported
    N/A
    Alchemer (formerly SurveyGizmo) ranks higher in 5/5 features

    Response tracking

    8.5
    85%
    14 Ratings
    N/A
    0 Ratings

    Data export

    8.0
    80%
    14 Ratings
    N/A
    0 Ratings

    Standard reports

    7.3
    73%
    14 Ratings
    N/A
    0 Ratings

    Custom reports

    8.0
    80%
    13 Ratings
    N/A
    0 Ratings

    Analytics

    8.1
    81%
    12 Ratings
    N/A
    0 Ratings

    Survey Administration & Security

    8.5

    Alchemer (formerly SurveyGizmo)

    85%

    Pendo.io

    Feature Set Not Supported
    N/A
    Alchemer (formerly SurveyGizmo) ranks higher in 2/2 features

    Access controls

    8.0
    80%
    11 Ratings
    N/A
    0 Ratings

    Compliance

    8.9
    89%
    11 Ratings
    N/A
    0 Ratings

    Survey Distribution

    8.4

    Alchemer (formerly SurveyGizmo)

    84%

    Pendo.io

    Feature Set Not Supported
    N/A
    Alchemer (formerly SurveyGizmo) ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    8.6
    86%
    6 Ratings
    N/A
    0 Ratings

    Respondent restrictions

    8.2
    82%
    13 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Pendo.io is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    8.5

    Alchemer (formerly SurveyGizmo)

    85%
    14 Ratings
    9.1

    Pendo.io

    91%
    75 Ratings

    Likelihood to Renew

    Alchemer (formerly SurveyGizmo)

    N/A
    0 Ratings
    9.1

    Pendo.io

    91%
    2 Ratings

    Usability

    8.8

    Alchemer (formerly SurveyGizmo)

    88%
    5 Ratings
    10.0

    Pendo.io

    100%
    4 Ratings

    Support Rating

    7.7

    Alchemer (formerly SurveyGizmo)

    77%
    5 Ratings
    9.2

    Pendo.io

    92%
    7 Ratings

    Online Training

    Alchemer (formerly SurveyGizmo)

    N/A
    0 Ratings
    9.1

    Pendo.io

    91%
    1 Rating

    Implementation Rating

    Alchemer (formerly SurveyGizmo)

    N/A
    0 Ratings
    9.0

    Pendo.io

    90%
    2 Ratings

    Likelihood to Recommend

    Alchemer (formerly SurveyGizmo)

    SurveyGizmo works extremely well as a platform for receiving survey responses. As a survey/business analytics tool, the platform offers extensive options for customization and deployment of professional questionnaires. Our team has found SurveyGizmo to be extremely well suited for the modern administrative employee. Surveys are relatively easy to create, deploy, and manage responses in real time. Furthermore, monitoring / managing the results enables businesses to provide any necessary follow-up based on key results. Our team spends quite a bit of time testing out survey tools and have found SurveyGizmo to be a solid option for the needs of our team. Furthermore, we have recommended the platform to other departments within our organization that have uniquely different skillsets from our own. Overall, we see SurveyGizmo as a tool that can be used across most organizational teams if implemented with the specific user-experience in mind.
    Joshua Melder | TrustRadius Reviewer

    Pendo.io

    [Pendo.io] is great to get insights on where and how users use your site. [Pendo.io] is great because it's easy to use and is always tracking everything, even if you haven't tagged something specifically. If you are trying to do step by step guides for training on how to use a site, I have used more robust tools for that. It also doesn't record user sessions like others, if you're wanting to actually watch a recording of someone using your site.
    Myles Pickett | TrustRadius Reviewer

    Pros

    Alchemer (formerly SurveyGizmo)

    • Attaching images! Survey Gizmo makes attaching images from surveys a breeze. I've tried other popular survey tools and it can be difficult for users to submit images as part of their survey (e.g. some only allow 1 picture per question, whereas Survey Gizmo allows a range for you to select from)
    • Easy and intuitive survey building.
    • Pretty good out-of-the-box survey analysis.
    Anonymous | TrustRadius Reviewer

    Pendo.io

    • Pendo.io is very user-friendly, designed for users (like me) without a technology background, to easily set up and navigate the tool.
    • In-app guides and walk thru's are very easy to set up and customize.
    • Customized Dashboards are excellent for our different teams, they can focus on exactly what they need, and adjust their dashboard widgets easily as needed.
    • NPS tool basically runs itself.
    • Pendo.io staff is always helpful and available to answer questions. They are always willing listeners when we have suggestions or a unique problem to solve.
    • Pendo.io Slack channel is very helpful! lots of sharing of best practices between all kinds of Pendo.io users.
    Jennifer Gray | TrustRadius Reviewer

    Cons

    Alchemer (formerly SurveyGizmo)

    • Duplicate protection needs improvement. Anyone who would like to start a survey and finish at a later time is unable to which limits total survey responses.
    • Password protection option can be a challenge when uploading spreadsheets with pre-populated data.
    • Logic and piping options for questions can be difficult when designing more complicated and in-depth surveys, which requires a lot of testing.
    • Follow-up surveys do not provide an option for survey takers to review their previous survey responses, which may provide less accurate data when comparing individuals across multiple surveys.
    • Would like the option to link surveys together in order to more easily track data from individuals across multiple surveys and save previous survey data.
    Anonymous | TrustRadius Reviewer

    Pendo.io

    • As they are continuing to grow, and working to get users to the new Visual Design Studio, I think the biggest overhaul is to Guides specific to the What's New portion, and making this available sooner than later in the new Visual Design Studio will make transitioning easy, and make it stickier in orgs.
    • Improved workflow in the designers, whether Classic Designer or Visual Design Studio, I don't always want to edit the default components of the item I am creating, but I have to click Apply to escape it.
    • A little more clarity around use cases - when I took on my role currently, I was tasked with taking over Pendo.io management. Having used it in my previous role was helpful, but I still had plenty of questions from a backend administration and implementation stance, but I was more directed to hobble along. I've made great strides, and the Pendo.io Slack channels and user community are quite helpful.
    Jeremy Robinson | TrustRadius Reviewer

    Pricing Details

    Alchemer (formerly SurveyGizmo)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    Alchemer (formerly SurveyGizmo) Editions & Modules

    Edition
    Collaborator$491
    Professional$1491
    Full Access$2491
    Enterprise and BusinessContact for quote
    1. per month
    2. none
    Additional Pricing Details

    Pendo.io

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    Pendo.io Editions & Modules

    Edition
    FreeFree
    TeamContact sales team
    ProContact sales team
    EnterpriseContact sales team
    1. none
    Additional Pricing Details

    Likelihood to Renew

    Alchemer (formerly SurveyGizmo)

    No score
    No answers yet
    No answers on this topic

    Pendo.io

    Pendo.io 9.1
    Based on 2 answers
    We have had an excellent experience with Pendo. When we've had questions or concerns, Pendo is very quick to respond and communicate with us. We have experienced top-notch customer support and customer engagement. We have actually modeled some of our implementation and product processes after Pendo's examples.
    Jennifer Gray | TrustRadius Reviewer

    Usability

    Alchemer (formerly SurveyGizmo)

    Alchemer (formerly SurveyGizmo) 8.8
    Based on 5 answers
    The feature sets, agility, and flexibility remain approachable and incredibly powerful. Support is also very responsive and top notch. Overall, with a bit of basic foundational skills, there are seemingly an unlimited number of use cases for which Alchemer can be leveraged.
    Jonathan Eichorst | TrustRadius Reviewer

    Pendo.io

    Pendo.io 10.0
    Based on 4 answers
    Overall, Pendo provides a smooth interface, especially with the most recent update, and I couldn't imagine using or learning any other platform so product focused. From the moment I log into Pendo, I know where I'm going and what I'm looking for and I'm able to find that, through the interface, in as little time as possible. This helps keep me focused on doing other tasks at work so I'm not overburdened with hunting things down in the system
    Aaron Beaty | TrustRadius Reviewer

    Support Rating

    Alchemer (formerly SurveyGizmo)

    Alchemer (formerly SurveyGizmo) 7.7
    Based on 5 answers
    Every once in awhile, it is necessary to solicit support. On those occasions, support is extremely responsive and supportive. It has been my experience that [if] they can't walk you through the desired endpoint, they will take a look at your build and remedy for you.
    Jonathan Eichorst | TrustRadius Reviewer

    Pendo.io

    Pendo.io 9.2
    Based on 7 answers
    They've been great anytime that we have needed help with something. They also have some really great help articles. We're able to figure most things out through their articles, but when we've had to call in they've been very helpful and we haven't had any problems. I'd highly recommend working with them.
    Anonymous | TrustRadius Reviewer

    Online Training

    Alchemer (formerly SurveyGizmo)

    No score
    No answers yet
    No answers on this topic

    Pendo.io

    Pendo.io 9.1
    Based on 1 answer
    The training schedule was well thought out and tailored to meet our needs. Chantelle stayed with us through the whole implementation and made sure that we were good to go.
    Emily Hardin | TrustRadius Reviewer

    Implementation Rating

    Alchemer (formerly SurveyGizmo)

    No score
    No answers yet
    No answers on this topic

    Pendo.io

    Pendo.io 9.0
    Based on 2 answers
    Use Segment to install and cut developers out of the work cycle!
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Alchemer (formerly SurveyGizmo)

    I liked the interface for SurveyGizmo much more than Qualtrics. You knew a question was adjusted in SurveyGizmo and wouldn't change, but with Qualtric's interface, you had to refresh the account several times sometimes to ensure the question would work appropriately. Also, with SG, there were a lot of easier capabilities, such as changing missing values in bulk, required questions in bulk, etc.
    Rebecca Lynn Kouroupis | TrustRadius Reviewer

    Pendo.io

    Pendo.io far and away blows Totango out of the water. While Totango offers in depth usage tracking, it is far behind the experience Pendo provides. Pendo.io is more flexible in what it can track (customizable), offers a far better end user UI/experience, and provides additional features that Totango does not offer (Guides, NPS tracking, etc.). Even Pendo's customer service is better than Totango's. The only place where Totango might have an edge on Pendo.io is in their reporting structure/functionality, which I outlined earlier.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Alchemer (formerly SurveyGizmo)

    • It has always delivered on all our business objectives. I think that the reason why it's a bit [more] expensive than other providers.
    • It has helped us to optimize resources especially man hours involved in survey design.
    • It has been a valuable partner in almost all [of] our uses.
    Anonymous | TrustRadius Reviewer

    Pendo.io

    • 95% reduction in required dev resources, freeing them up for more product development
    • Roughly a 400% increase in effective customer messaging from 2017 (31 guides) to 2018 (currently, 141 guides), spurring all kinds of engagement from more feature usage & discovery to education & in-app training.
    • 100% of all new features and feature updates are now substantiated by quantitative and qualitative data, in-part sourced from Pendo.
    Jonathan Slavuter | TrustRadius Reviewer

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