What users are saying about
40 Ratings
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Score 8.4 out of 100
105 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Alchemer, formerly SurveyGizmo

SurveyGizmo works extremely well as a platform for receiving survey responses. As a survey/business analytics tool, the platform offers extensive options for customization and deployment of professional questionnaires. Our team has found SurveyGizmo to be extremely well suited for the modern administrative employee. Surveys are relatively easy to create, deploy, and manage responses in real time. Furthermore, monitoring / managing the results enables businesses to provide any necessary follow-up based on key results. Our team spends quite a bit of time testing out survey tools and have found SurveyGizmo to be a solid option for the needs of our team. Furthermore, we have recommended the platform to other departments within our organization that have uniquely different skillsets from our own. Overall, we see SurveyGizmo as a tool that can be used across most organizational teams if implemented with the specific user-experience in mind.
Joshua Melder | TrustRadius Reviewer

Pendo.io

Pendo.io is well suited for companies that want detailed usage information. Page and feature tagging is simple, yet offers incredible information on behaviors (funnels, paths, etc). The Product team finds this detail invaluable in supporting data-driven decisions for design and development.Pendo.io is well suited for companies that need usage information to guide implementation and customer communication. Customized dashboards allow different teams to view at-a-glance information that is important to their work. The in-app guides make it simple and easy for users to access resources without having to navigate away from their work.Pendo.io may not be well suited for companies that need to track text/content entered into text boxes within their application, although we have not found that to be a problem.
Jennifer Gray | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Alchemer, formerly SurveyGizmo
6.7
Pendo.io
Survey templates
Alchemer, formerly SurveyGizmo
7.2
Pendo.io
Themes
Alchemer, formerly SurveyGizmo
5.7
Pendo.io
Custom logo/branding
Alchemer, formerly SurveyGizmo
7.3
Pendo.io

Survey Content

Alchemer, formerly SurveyGizmo
8.2
Pendo.io
Changes to live survey
Alchemer, formerly SurveyGizmo
7.1
Pendo.io
Question design help
Alchemer, formerly SurveyGizmo
9.3
Pendo.io
Multiple question types
Alchemer, formerly SurveyGizmo
8.2
Pendo.io

Survey Logic

Alchemer, formerly SurveyGizmo
7.1
Pendo.io
Survey logic flexibility
Alchemer, formerly SurveyGizmo
7.1
Pendo.io

Survey Reporting & Analytics

Alchemer, formerly SurveyGizmo
9.3
Pendo.io
Response tracking
Alchemer, formerly SurveyGizmo
9.8
Pendo.io
Data export
Alchemer, formerly SurveyGizmo
9.8
Pendo.io
Standard reports
Alchemer, formerly SurveyGizmo
9.0
Pendo.io
Custom reports
Alchemer, formerly SurveyGizmo
8.1
Pendo.io
Analytics
Alchemer, formerly SurveyGizmo
9.6
Pendo.io

Survey Administration & Security

Alchemer, formerly SurveyGizmo
9.0
Pendo.io
Access controls
Alchemer, formerly SurveyGizmo
8.2
Pendo.io
Compliance
Alchemer, formerly SurveyGizmo
9.7
Pendo.io

Survey Distribution

Alchemer, formerly SurveyGizmo
7.5
Pendo.io
Vendor-offered crowdsourcing
Alchemer, formerly SurveyGizmo
7.1
Pendo.io
Respondent restrictions
Alchemer, formerly SurveyGizmo
7.9
Pendo.io

Pros

Alchemer, formerly SurveyGizmo

  • Attaching images! Survey Gizmo makes attaching images from surveys a breeze. I've tried other popular survey tools and it can be difficult for users to submit images as part of their survey (e.g. some only allow 1 picture per question, whereas Survey Gizmo allows a range for you to select from)
  • Easy and intuitive survey building.
  • Pretty good out-of-the-box survey analysis.
Anonymous | TrustRadius Reviewer

Pendo.io

  • High-quality analytics.
  • Pointed delivery that meets the user's needs of information, without destroying the Customer Experience.
  • Dedication to customer success. Anytime I have gone to the Pendo.io team for clarity beyond what shows in their app and docs, they are quick and informative, while updating what they have publicly available.
  • Usability-driven - Pendo.io realizes not everyone uses the same platforms, and makes the best possible availability of integrations and ability to custom-code an integration through their robust API.
Jeremy Robinson | TrustRadius Reviewer

Cons

Alchemer, formerly SurveyGizmo

  • Duplicate protection needs improvement. Anyone who would like to start a survey and finish at a later time is unable to which limits total survey responses.
  • Password protection option can be a challenge when uploading spreadsheets with pre-populated data.
  • Logic and piping options for questions can be difficult when designing more complicated and in-depth surveys, which requires a lot of testing.
  • Follow-up surveys do not provide an option for survey takers to review their previous survey responses, which may provide less accurate data when comparing individuals across multiple surveys.
  • Would like the option to link surveys together in order to more easily track data from individuals across multiple surveys and save previous survey data.
Anonymous | TrustRadius Reviewer

Pendo.io

  • I would love it if Pendo.io would add a dedicated space where you can work on segments. Having to access them through drop-downs in random places throughout the app isn't the best.
  • I'd love for them to expand their integrations with other programs that support product managers.
Emily Hardin | TrustRadius Reviewer

Likelihood to Renew

Alchemer, formerly SurveyGizmo

No score
No answers yet
No answers on this topic

Pendo.io

Pendo.io 9.1
Based on 2 answers
We have had an excellent experience with Pendo. When we've had questions or concerns, Pendo is very quick to respond and communicate with us. We have experienced top-notch customer support and customer engagement. We have actually modeled some of our implementation and product processes after Pendo's examples.
Jennifer Gray | TrustRadius Reviewer

Usability

Alchemer, formerly SurveyGizmo

Alchemer, formerly SurveyGizmo 8.0
Based on 1 answer
It fulfills our needs.
Anonymous | TrustRadius Reviewer

Pendo.io

Pendo.io 9.8
Based on 4 answers
Overall, Pendo provides a smooth interface, especially with the most recent update, and I couldn't imagine using or learning any other platform so product focused. From the moment I log into Pendo, I know where I'm going and what I'm looking for and I'm able to find that, through the interface, in as little time as possible. This helps keep me focused on doing other tasks at work so I'm not overburdened with hunting things down in the system
Aaron Beaty | TrustRadius Reviewer

Support Rating

Alchemer, formerly SurveyGizmo

Alchemer, formerly SurveyGizmo 6.0
Based on 1 answer
The current customer channels need to be broadened.
Anonymous | TrustRadius Reviewer

Pendo.io

Pendo.io 5.7
Based on 7 answers
They've been great anytime that we have needed help with something. They also have some really great help articles. We're able to figure most things out through their articles, but when we've had to call in they've been very helpful and we haven't had any problems. I'd highly recommend working with them.
Anonymous | TrustRadius Reviewer

Online Training

Alchemer, formerly SurveyGizmo

No score
No answers yet
No answers on this topic

Pendo.io

Pendo.io 9.1
Based on 1 answer
The training schedule was well thought out and tailored to meet our needs. Chantelle stayed with us through the whole implementation and made sure that we were good to go.
Emily Hardin | TrustRadius Reviewer

Implementation Rating

Alchemer, formerly SurveyGizmo

No score
No answers yet
No answers on this topic

Pendo.io

Pendo.io 9.0
Based on 2 answers
Use Segment to install and cut developers out of the work cycle!
Anonymous | TrustRadius Reviewer

Alternatives Considered

Alchemer, formerly SurveyGizmo

Best alternative and value for the cost EASILY. AND it performs similar or more functions than that of Qualtrics. Survey Monkey is just terrible.
Anonymous | TrustRadius Reviewer

Pendo.io

Pendo.io far and away blows Totango out of the water. While Totango offers in depth usage tracking, it is far behind the experience Pendo provides. Pendo.io is more flexible in what it can track (customizable), offers a far better end user UI/experience, and provides additional features that Totango does not offer (Guides, NPS tracking, etc.). Even Pendo's customer service is better than Totango's. The only place where Totango might have an edge on Pendo.io is in their reporting structure/functionality, which I outlined earlier.
Anonymous | TrustRadius Reviewer

Return on Investment

Alchemer, formerly SurveyGizmo

  • SG has allowed us to provide a real-time and convenient tool for our partners to send data to us.
  • SG has a lot of powerful features that, to us, are more than a survey tool. We found it helpful in many scenarios, providing interesting quizzes, screening job applicants or screening if people are eligible for our programs. It actually provides some automation in those processes.
  • You can use the URL variable to track our outreach results and help determine which outreach method works better so we can make adjustment accordingly.
Emily Sullivan | TrustRadius Reviewer

Pendo.io

  • 95% reduction in required dev resources, freeing them up for more product development
  • Roughly a 400% increase in effective customer messaging from 2017 (31 guides) to 2018 (currently, 141 guides), spurring all kinds of engagement from more feature usage & discovery to education & in-app training.
  • 100% of all new features and feature updates are now substantiated by quantitative and qualitative data, in-part sourced from Pendo.
Jonathan Slavuter | TrustRadius Reviewer

Pricing Details

Alchemer, formerly SurveyGizmo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Alchemer, formerly SurveyGizmo Editions & Modules

Edition
Collaborator$491
Professional$1491
Full Access$2491
Enterprise and BusinessContact for quote
  1. per month
Additional Pricing Details

Pendo.io

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pendo.io Editions & Modules

Edition
FreeFree
TeamContact sales team
ProContact sales team
EnterpriseContact sales team
    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Alchemer, formerly SurveyGizmo
    8.0
    Pendo.io
    8.8

    Likelihood to Renew

    Alchemer, formerly SurveyGizmo
    Pendo.io
    9.1

    Usability

    Alchemer, formerly SurveyGizmo
    8.0
    Pendo.io
    9.8

    Support Rating

    Alchemer, formerly SurveyGizmo
    6.0
    Pendo.io
    5.7

    Online Training

    Alchemer, formerly SurveyGizmo
    Pendo.io
    9.1

    Implementation Rating

    Alchemer, formerly SurveyGizmo
    Pendo.io
    9.0

    Add comparison