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1 Ratings

Upserve POS (formerly Breadcrumb)

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16 Ratings
1 Ratings
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Score 9 out of 101

Upserve POS (formerly Breadcrumb)

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16 Ratings
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Score 6.8 out of 101

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Likelihood to Recommend

Aldelo POS

Aldelo POS is great for small to midsize single location restaurants. Unless you go with the cloud model you're limited to that. Aldelo is great for limited menus and places that do not track inventory in their POS. Once you go with a very large menu, be prepared to spend a lot of time getting it entered and working properly! Multiple stations are no problem and it runs well on older hardware too. Overall, a pretty solid system!
Vin Campbell profile photo

Upserve POS (formerly Breadcrumb)

I think it works really well as a POS and KDS system in a restaurant. The only real issue I've discovered is the way the KDS has a couple of quirks where it will re-fire a ticket in particular scenarios.
Robbie Melton profile photo

Pros

  • Reports: Live up to the minute data is something that any restaurant manager/owner wants. Aldelo does this well.
  • Backend store setup (for techs like me) is very easy once you know the system. Setting up the peripherals, station-specific settings and the like - all very easy and intuitive
  • Support: calling into support has always been a great experience, and perhaps the biggest sell point. I've even received help with expired support contracts. Their team is always at the ready to login or just offer the right advice driven solutions for the current support needs. Great job here!
Vin Campbell profile photo
  • Customer Service is excellent.
  • Payments are prompt.
  • I get an email first thing every morning with last night's business details.
Jeremy M. Goldstein profile photo

Cons

  • Credit cards: we've all seen it with the EV revolution. Once that happened, using whatever merchant/payment processor went out the window. Aldelo - to my knowledge - only integrates directly with 4 processors. They need to add a lot more than that IMHO!
  • Menu setup/rollout: this can test even the most talented veterans. Depending on the menu and the modifiers - this can go easy or be an outright nightmare to setup. A more intuitive process is direly needed here.
  • Inventory: Well, none of my clients use it. Make it a value addon? Just get rid of it and leave to another solution? Inventory is a job I and of itself. Most restaurants I've dealt with are way too busy and shorthanded to do this properly anyway.
Vin Campbell profile photo
  • User security is not the best deal, any employee can clock in/out without supervisor approval.
  • There should be more detailed security levels, for example, I do not want my manager to change roles, but if they can manage users they can manage roles as well.
  • Split Checks should be easier to deal with. Additionally to that you cannot use the same table until the previous check is closed.
Leandro Utrera de Paula profile photo

Alternatives Considered

From the list above Aloha POS would be the closest to a restaurant POS, it's actually a very good one. As with any software, it does the same basic things, and in all likeliness, this has improved as a platform. It's been a while since I used it, so I don't want to provide out of date info. I listed Counterpoint because I currently manage a busy retail store that uses CP and they are opening a second location that will add bar and restaurant-style services to the CP system. That said, CP is retail first but looks like it will handle the restaurant/bar side of things nicely. Hard to recommend this solution for anyone other than high (HIGH!) end retailers as the upfront and overtime costs can be big. I wouldn't recommend for restaurants.
Vin Campbell profile photo
  • Micros - Very expensive for the initial setup and support afterward, but offers all the features needed for a complex restaurant.
  • Toast - Pretty similar to Breadcrumb, but lacks a development team.
  • Focus - Similar to Micros, but less expensive for the support.
  • We looked for some other systems, but we chose to test the above systems.
Leandro Utrera de Paula profile photo

Return on Investment

  • Never been a loss to invest in Aldelo. It pays for itself very fast (software licensing).
  • If you do the hardware right it can get expensive and take a little longer to see the ROI. All in one touchscreens are pricey, especially for the better brands. The peripherals are specific too: thermal printers, specialized impact printers for the kitchen, etc. They all add up quickly.
  • The ability to monitor sales and adjust menus accordingly has to be priceless to an owner.
Vin Campbell profile photo
  • Increased my monthly cost for the POS, but now we have an excellent system with 24/7 hour support.
  • The comps and voids control isn't the best in Breadcrumb, but according to their team, this will be solved soon.
  • Any manager can clock in as another manager, this is not good when you need to find who is not doing their job well.
Leandro Utrera de Paula profile photo

Screenshots

Aldelo POS

Pricing Details

Aldelo POS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Aldelo POS Editions & Modules
Aldelo POS
Additional Pricing Details

Upserve POS (formerly Breadcrumb)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Upserve POS (formerly Breadcrumb) Editions & Modules
Upserve POS (formerly Breadcrumb)
Edition
Core
$651
Pro
$991
1. per month per terminal
Additional Pricing Details