Alemba Service Manager vs. Hornbill Supportworks ITSM
Alemba Service Manager vs. Hornbill Supportworks ITSM
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Alemba Service Manager | N/A | The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager. | N/A | |
Hornbill | N/A | Hornbill Supportworks is a comprehensive ITSM platform offered by a UK-based company. It competes with BMC Remedy, ServiceNow, Cherwell, FrontRange, and CA Technologies. | N/A |
Alemba Service Manager | Hornbill Supportworks ITSM | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Alemba Service Manager | Hornbill Supportworks ITSM | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
Alemba Service Manager | Hornbill Supportworks ITSM | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| ||||||||||||||||||||||||
ITSM asset management |
| ||||||||||||||||||||||||
Change management |
|
Alemba Service Manager | Hornbill Supportworks ITSM | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Alemba Service Manager | Hornbill Supportworks ITSM | |
---|---|---|
Likelihood to Recommend | 9.0 (2 ratings) | 4.1 (3 ratings) |
Likelihood to Renew | 8.0 (1 ratings) | - (0 ratings) |
Alemba Service Manager | Hornbill Supportworks ITSM | |
---|---|---|
Likelihood to Recommend | Alemba | Hornbill |
Pros | Alemba | Hornbill |
Cons | Alemba | Hornbill |
Likelihood to Renew | Alemba | Hornbill No answers on this topic |
Alternatives Considered | Alemba | Hornbill No answers on this topic |
Return on Investment | Alemba | Hornbill |
ScreenShots |