Alemba Service Manager vs. Ivanti Neurons for ITAM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alemba Service Manager
Score 7.3 out of 10
N/A
The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager.N/A
Ivanti IT Asset Management Suite
Score 6.4 out of 10
N/A
Ivanti Neurons for ITAM (formerly Ivanti IT Asset Management Suite) consolidates IT asset data and lets users track, configure, optimize and strategically manage assets through the full lifecycle. The solution's configurable design helps users define and follow workflows or implement out-of-the-box processes.N/A
Pricing
Alemba Service ManagerIvanti Neurons for ITAM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Alemba Service ManagerIvanti IT Asset Management Suite
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Alemba Service ManagerIvanti Neurons for ITAM
Top Pros
Top Cons
Features
Alemba Service ManagerIvanti Neurons for ITAM
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
Alemba Service Manager
-
Ratings
Ivanti Neurons for ITAM
9.2
2 Ratings
19% above category average
Software and hardware inventory tracking00 Ratings9.02 Ratings
License management00 Ratings9.02 Ratings
Asset lifecycle monitoring00 Ratings10.02 Ratings
Contract management00 Ratings8.02 Ratings
Asset relationship management00 Ratings10.02 Ratings
Best Alternatives
Alemba Service ManagerIvanti Neurons for ITAM
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Score 8.1 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
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Score 9.0 out of 10
ManageEngine ServiceDesk Plus
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Score 9.3 out of 10
Enterprises
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.1 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Alemba Service ManagerIvanti Neurons for ITAM
Likelihood to Recommend
9.0
(2 ratings)
9.0
(2 ratings)
Likelihood to Renew
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Alemba Service ManagerIvanti Neurons for ITAM
Likelihood to Recommend
Alemba
When a Service Desk agent receives a request from a user to fulfill and an incident occurs during implementation, VMWare Service Manager (VSM) will be able to link all events and correlate records across the system.
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Ivanti
Ivanti ITAM suite is very robust and offers all the features you need in an ITAM solution. Out of the box, you get all you need, but you are able to customize and add processes that are missing very easily. It will work for any organization, regardless of complexity. We have the full suite of Ivanti products and there are nice integration options that make usage very seamless.
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Pros
Alemba
  • Manage service processes
  • Manage pools
  • Automate services
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Ivanti
  • Remote PC Inventory
  • Remote PC access (PC access)
  • Reporting
  • Offsite PC access (through LANDesk Gateway)
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Cons
Alemba
  • Embedded CI (configuration Item) scanner
  • Reporting and dashboarding engine
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Ivanti
  • Licensing can be complex and is fairly expensive. I did not research other ITAM solutions as we use the entire Ivanti suite to see how pricing compares, but it does seem expensive.
  • Be careful when you are building you CMDB module in the Ivanti Service Desk tool, we found the hard way that create custom CI processes requires an ITAM license.
  • We have submitted a few bugs and the resolution from support seems slow. I find this is common with many vendors, but was hoping for better resolution times with Ivanti.
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Likelihood to Renew
Alemba
It's performed just how I want it to, so no real complaints really
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Ivanti
No answers on this topic
Alternatives Considered
Alemba
It wasn't my selection, it's been used for more than five years in the current organization.
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Ivanti
This is the only software suite in its category I have any real professional experience with, so I cannot speak to how it stands up to the competition
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Return on Investment
Alemba
  • Less management time spent on VMs and virtual environment
  • Less money spent on compute
  • Less money spent on servers
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Ivanti
  • We have seen tremendous ROI with custom processes set up to manage the lifecycle of our assets. This was a huge void for us previously and now we can see when assets are coming/going and when they should be retired.
  • Integration with other apps via API has allowed us to automate manual tasks and streamline processes.
  • Tie-ins with the CMDB function of Service Desk have allowed us to create dynamic workflows to manage the lifecycle of assets and other related assets. Very powerful use case.
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ScreenShots