9 Ratings
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Score 7.3 out of 100
32 Ratings
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Score 6.9 out of 100

Feature Set Ratings

    Incident and problem management

    Alemba Service Manager

    Feature Set Not Supported
    N/A
    8.2

    Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)

    82%
    Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk) ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    Expert directory

    N/A
    0 Ratings
    7.9
    79%
    4 Ratings

    Service restoration

    N/A
    0 Ratings
    8.0
    80%
    6 Ratings

    Self-service tools

    N/A
    0 Ratings
    7.9
    79%
    7 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.0
    80%
    6 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    ITSM asset management

    Alemba Service Manager

    Feature Set Not Supported
    N/A
    5.7

    Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)

    57%
    Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk) ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    8.0
    80%
    6 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    7.9
    79%
    5 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    1.2
    12%
    3 Ratings

    Change management

    Alemba Service Manager

    Feature Set Not Supported
    N/A
    8.0

    Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)

    80%
    Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk) ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    10.0
    100%
    7 Ratings

    Change calendar

    N/A
    0 Ratings
    6.0
    60%
    5 Ratings

    Service-level management

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Attribute Ratings

    • Alemba Service Manager is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Alemba Service Manager

    90%
    2 Ratings
    6.1

    Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)

    61%
    7 Ratings

    Likelihood to Renew

    8.0

    Alemba Service Manager

    80%
    1 Rating

    Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)

    N/A
    0 Ratings

    Support Rating

    Alemba Service Manager

    N/A
    0 Ratings
    9.1

    Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)

    91%
    2 Ratings

    Likelihood to Recommend

    Alemba Service Manager

    When a Service Desk agent receives a request from a user to fulfill and an incident occurs during implementation, VMWare Service Manager (VSM) will be able to link all events and correlate records across the system.
    Amr ElGarhy | TrustRadius Reviewer

    Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)

    I would recommend this product to anyone looking for an ITSM solution. Overall the team is very easy to work with and the solution is on par with others in the market. We have no complaints about the product and we are scaling it to meet our growing needs.
    Anonymous | TrustRadius Reviewer

    Pros

    Alemba Service Manager

    • Manage service processes
    • Manage pools
    • Automate services
    Brian Kedash | TrustRadius Reviewer

    Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)

    • Follow pre-defined workflows for ticket types.
    • Properly route tickets & messages to internal users.
    • Offer a simplified interface for writing message templates and workflows.
    Anonymous | TrustRadius Reviewer

    Cons

    Alemba Service Manager

    • Embedded CI (configuration Item) scanner
    • Reporting and dashboarding engine
    Amr ElGarhy | TrustRadius Reviewer

    Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)

    • Interface could use a facelift
    • Communicate with users from tickets
    • When all task have been completed the option to close the ticket should be available, or it just hangs out there
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Alemba Service Manager

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Alemba Service Manager

    Alemba Service Manager 8.0
    Based on 1 answer
    It's performed just how I want it to, so no real complaints really
    Brian Kedash | TrustRadius Reviewer

    Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Alemba Service Manager

    No score
    No answers yet
    No answers on this topic

    Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)

    Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk) 9.1
    Based on 2 answers
    Support system is very good. I believe they have done an excellent job supporting our questions
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Alemba Service Manager

    It wasn't my selection, it's been used for more than five years in the current organization.
    Amr ElGarhy | TrustRadius Reviewer

    Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)

    They only system that I can compare against Service Desk is ConnectWise. With that in mind, I definitely see that Service Desk is much easier to maintain, design and improve. The visual representation of processes does assist with seeing how it's working. However, the window design is still severely lacking in comparison.
    Jason Koslowski | TrustRadius Reviewer

    Return on Investment

    Alemba Service Manager

    • Less management time spent on VMs and virtual environment
    • Less money spent on compute
    • Less money spent on servers
    Brian Kedash | TrustRadius Reviewer

    Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)

    • Our Help Desk agents have been able to streamline the incident process and we were able to create template for common types of calls like lock-outs and password resets. This has saved the help desk a ton of time and helps resolve customer issues more quickly
    • The change management module allowed us to completely transform our process. It is now simple and intuitive to enter a change and have it approved and worked.
    • The CMDB module has allowed us to begin tracking our assets in one place and seeing how they relate to each other. This is something that was not available prior and it has streamlined our organization.
    Anonymous | TrustRadius Reviewer

    Add comparison