8 Ratings
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Score 7.6 out of 100
44 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Alemba Service Manager

When a Service Desk agent receives a request from a user to fulfill and an incident occurs during implementation, VMWare Service Manager (VSM) will be able to link all events and correlate records across the system.
Amr ElGarhy | TrustRadius Reviewer

Micro Focus Service Manager

If you're looking for an ITIL compatible service manager tool, Micro Focus Service Manager is one of the best solutions for you. If you're looking to manage you or your customer's inventory in a way that is compatible with your contracts, Micro Focus Service Manager is one of the best solutions for you. Micro Focus Service Manager is a very flexible and scalable system.
Celil ÇİYNEKLİ | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Alemba Service Manager
Micro Focus Service Manager
10.0
Organize and prioritize service tickets
Alemba Service Manager
Micro Focus Service Manager
10.0
Expert directory
Alemba Service Manager
Micro Focus Service Manager
10.0
Service restoration
Alemba Service Manager
Micro Focus Service Manager
10.0
Self-service tools
Alemba Service Manager
Micro Focus Service Manager
10.0
Subscription-based notifications
Alemba Service Manager
Micro Focus Service Manager
10.0
ITSM collaboration and documentation
Alemba Service Manager
Micro Focus Service Manager
10.0
ITSM reports and dashboards
Alemba Service Manager
Micro Focus Service Manager
10.0

ITSM asset management

Alemba Service Manager
Micro Focus Service Manager
10.0
Configuration mangement
Alemba Service Manager
Micro Focus Service Manager
10.0
Asset management dashboard
Alemba Service Manager
Micro Focus Service Manager
10.0
Policy and contract enforcement
Alemba Service Manager
Micro Focus Service Manager
10.0

Change management

Alemba Service Manager
Micro Focus Service Manager
10.0
Change requests repository
Alemba Service Manager
Micro Focus Service Manager
10.0
Change calendar
Alemba Service Manager
Micro Focus Service Manager
10.0
Service-level management
Alemba Service Manager
Micro Focus Service Manager
10.0

Pros

Alemba Service Manager

  • Manage service processes
  • Manage pools
  • Automate services
Brian Kedash | TrustRadius Reviewer

Micro Focus Service Manager

  • We have a web based version and it's nice logging into it from the web.
  • It is nice that it has a favorites/dashboard where you can save your Knowledge Articles, open a new ticket, and access other shortcuts quickly.
Sebastian Torres | TrustRadius Reviewer

Cons

Alemba Service Manager

  • Embedded CI (configuration Item) scanner
  • Reporting and dashboarding engine
Amr ElGarhy | TrustRadius Reviewer

Micro Focus Service Manager

  • To improve the search capabilities
Mike Zukerman | TrustRadius Reviewer

Likelihood to Renew

Alemba Service Manager

Alemba Service Manager 8.0
Based on 1 answer
It's performed just how I want it to, so no real complaints really
Brian Kedash | TrustRadius Reviewer

Micro Focus Service Manager

No score
No answers yet
No answers on this topic

Alternatives Considered

Alemba Service Manager

It wasn't my selection, it's been used for more than five years in the current organization.
Amr ElGarhy | TrustRadius Reviewer

Micro Focus Service Manager

[We selected HP Service Manager because] HPSM is reliable.
Anonymous | TrustRadius Reviewer

Return on Investment

Alemba Service Manager

  • Less management time spent on VMs and virtual environment
  • Less money spent on compute
  • Less money spent on servers
Brian Kedash | TrustRadius Reviewer

Micro Focus Service Manager

  • It improved visibility of our field IT service; record distribution and tracking.
  • Thanks to Its powerful SLA management ability, we can track all our customer's SLAs perfectly.
  • Thanks to Its powerful inventory management, we do not make any mistake in our customer's inventory management.
Celil ÇİYNEKLİ | TrustRadius Reviewer

Pricing Details

Alemba Service Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Micro Focus Service Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Alemba Service Manager
9.0
Micro Focus Service Manager
9.0

Likelihood to Renew

Alemba Service Manager
8.0
Micro Focus Service Manager

Add comparison