8 Ratings
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Score 7.6 out of 100
14 Ratings
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Score 6.2 out of 100

Likelihood to Recommend

Alemba Service Manager

When a Service Desk agent receives a request from a user to fulfill and an incident occurs during implementation, VMWare Service Manager (VSM) will be able to link all events and correlate records across the system.
Amr ElGarhy | TrustRadius Reviewer

N-able MSP Manager (formerly Solarwinds MSP Manager)

It's a good company to grow with because as needs change there are more features available.
Tamara Ham | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Alemba Service Manager
N-able MSP Manager (formerly Solarwinds MSP Manager)
5.3
Organize and prioritize service tickets
Alemba Service Manager
N-able MSP Manager (formerly Solarwinds MSP Manager)
4.6
Expert directory
Alemba Service Manager
N-able MSP Manager (formerly Solarwinds MSP Manager)
3.4
Service restoration
Alemba Service Manager
N-able MSP Manager (formerly Solarwinds MSP Manager)
3.8
Self-service tools
Alemba Service Manager
N-able MSP Manager (formerly Solarwinds MSP Manager)
3.4
Subscription-based notifications
Alemba Service Manager
N-able MSP Manager (formerly Solarwinds MSP Manager)
7.4
ITSM collaboration and documentation
Alemba Service Manager
N-able MSP Manager (formerly Solarwinds MSP Manager)
7.3
ITSM reports and dashboards
Alemba Service Manager
N-able MSP Manager (formerly Solarwinds MSP Manager)
7.3

ITSM asset management

Alemba Service Manager
N-able MSP Manager (formerly Solarwinds MSP Manager)
6.5
Configuration mangement
Alemba Service Manager
N-able MSP Manager (formerly Solarwinds MSP Manager)
6.1
Asset management dashboard
Alemba Service Manager
N-able MSP Manager (formerly Solarwinds MSP Manager)
6.9

Change management

Alemba Service Manager
N-able MSP Manager (formerly Solarwinds MSP Manager)
2.7
Change calendar
Alemba Service Manager
N-able MSP Manager (formerly Solarwinds MSP Manager)
1.0
Service-level management
Alemba Service Manager
N-able MSP Manager (formerly Solarwinds MSP Manager)
4.5

Pros

Alemba Service Manager

  • Manage service processes
  • Manage pools
  • Automate services
Brian Kedash | TrustRadius Reviewer

N-able MSP Manager (formerly Solarwinds MSP Manager)

  • Web Based
  • Automated Ticket creation
chris maddox | TrustRadius Reviewer

Cons

Alemba Service Manager

  • Embedded CI (configuration Item) scanner
  • Reporting and dashboarding engine
Amr ElGarhy | TrustRadius Reviewer

N-able MSP Manager (formerly Solarwinds MSP Manager)

  • It is just simply too slow! The web interface requires patience, even when moving between tabs or menu choices. This is by far the biggest detracting element of MSP Manager.
  • Input customization -- I would like the settings pages to allow me to customize some input screens, especially the Ticket Entry window. The "Quick Ticket" entry is missing a few key items I want in a trouble ticket, and the full ticket entry window has numerous fields I never use or are always the same, and so it just takes more time and effort than is necessary.
  • Both the asset tracking and the knowledge base should be more robust and integrally tied into the RMM console, so that licenses, serial numbers, procedures, network data are quick and simple to access from either interface.
Les Klassen Hamm | TrustRadius Reviewer

Likelihood to Renew

Alemba Service Manager

Alemba Service Manager 8.0
Based on 1 answer
It's performed just how I want it to, so no real complaints really
Brian Kedash | TrustRadius Reviewer

N-able MSP Manager (formerly Solarwinds MSP Manager)

No score
No answers yet
No answers on this topic

Support Rating

Alemba Service Manager

No score
No answers yet
No answers on this topic

N-able MSP Manager (formerly Solarwinds MSP Manager)

N-able MSP Manager (formerly Solarwinds MSP Manager) 3.8
Based on 4 answers
They're good at resolving issues when they arise.
Tamara Ham | TrustRadius Reviewer

Alternatives Considered

Alemba Service Manager

It wasn't my selection, it's been used for more than five years in the current organization.
Amr ElGarhy | TrustRadius Reviewer

N-able MSP Manager (formerly Solarwinds MSP Manager)

MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks.
Anonymous | TrustRadius Reviewer

Return on Investment

Alemba Service Manager

  • Less management time spent on VMs and virtual environment
  • Less money spent on compute
  • Less money spent on servers
Brian Kedash | TrustRadius Reviewer

N-able MSP Manager (formerly Solarwinds MSP Manager)

  • We have had to spend time and resources to create our own reports, as MSP Manager does not have them.
  • Searching for a ticket requires scrolling, wasting time
chris maddox | TrustRadius Reviewer

Screenshots

Alemba Service Manager

N-able MSP Manager (formerly Solarwinds MSP Manager)

Pricing Details

Alemba Service Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

N-able MSP Manager (formerly Solarwinds MSP Manager)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Alemba Service Manager
9.0
N-able MSP Manager (formerly Solarwinds MSP Manager)
4.0

Likelihood to Renew

Alemba Service Manager
8.0
N-able MSP Manager (formerly Solarwinds MSP Manager)

Support Rating

Alemba Service Manager
N-able MSP Manager (formerly Solarwinds MSP Manager)
3.8

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