Alemba Service Manager vs. Opsview Monitor

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alemba Service Manager
Score 7.3 out of 10
N/A
The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager.N/A
Opsview Monitor
Score 8.8 out of 10
N/A
Opsview Monitor is an IT infrastructure and application monitoring solution. It monitors the infrastructure, applications, and endpoints of a network, and supports add-ons for automation and data exporting. Opsview also offers a free version of Monitor.N/A
Pricing
Alemba Service ManagerOpsview Monitor
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Alemba Service ManagerOpsview Monitor
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Best Alternatives
Alemba Service ManagerOpsview Monitor
Small Businesses
Agiloft Flexible Service Desk Suite
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Score 9.0 out of 10
Pulseway
Pulseway
Score 8.9 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
IBM Instana
IBM Instana
Score 8.9 out of 10
Enterprises
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.1 out of 10
IBM Instana
IBM Instana
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Alemba Service ManagerOpsview Monitor
Likelihood to Recommend
9.0
(2 ratings)
9.0
(2 ratings)
Likelihood to Renew
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Alemba Service ManagerOpsview Monitor
Likelihood to Recommend
Alemba
When a Service Desk agent receives a request from a user to fulfill and an incident occurs during implementation, VMWare Service Manager (VSM) will be able to link all events and correlate records across the system.
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Opsview
If you know Nagios or Nagios-like monitoring systems, OpsView will be really easy for you to learn and manage. Migrations process will be relatively easy. You're getting great U/I that will speed up adding new objects to the system and present data in a clear, organized way. In addition it's easy to create dedicated dashboards for your clients.
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Pros
Alemba
  • Manage service processes
  • Manage pools
  • Automate services
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Opsview
  • Easily extensible. We write many of our own monitoring plugins for Opsview and use open source Nagios community plugins as well
  • Quick to deploy. Don't need to worry about all of the dependencies that you need to with something like Nagios
  • It just works. Most of the housekeeping tasks are completely automated
  • Nice visualizations and dashboards
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Cons
Alemba
  • Embedded CI (configuration Item) scanner
  • Reporting and dashboarding engine
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Opsview
  • pricey
  • build in cloud monitoring packs need to be improved
  • smb version is missing some powerfull features
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Likelihood to Renew
Alemba
It's performed just how I want it to, so no real complaints really
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Opsview
No answers on this topic
Alternatives Considered
Alemba
It wasn't my selection, it's been used for more than five years in the current organization.
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Opsview
Nagios and Zabbix - Opsview is much easier to setup and operate than both of them. SolarWinds Orion - Opsview is much more economical
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Return on Investment
Alemba
  • Less management time spent on VMs and virtual environment
  • Less money spent on compute
  • Less money spent on servers
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Opsview
  • helps to discover and remediate infrastructure problems quickly
  • helps to present SLA diagrams for clients
  • speeds up deployment proces for new solutions
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ScreenShots

Opsview Monitor Screenshots

Screenshot of Opsview Monitor Dashboard