Alemba Service Manager vs. Oracle IT Service Management Suite

Alemba Service Manager

Oracle IT Service Management Suite

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Alemba Service Manager	Score 7.3 out of 10	N/A	The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager.	N/A
Oracle IT Service Management Suite	Score 1.5 out of 10	N/A	Oracle ITSM suite for enterprises was a suite of tools for managing, tracking, and servicing IT based on the Siebel HelpDesk. The suite is now End of Life, Oracle no longer offers the suite for sale.	N/A

Pricing

Alemba Service Manager

Oracle IT Service Management Suite

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Alemba Service Manager	Oracle IT Service Management Suite
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Alemba Service Manager	Oracle IT Service Management Suite
Top Pros	Pro Change management Pro Connect multiple Pro Ease of use	Pro Easy to collaborate Pro Team members Pro Number of features
Top Cons	Minus Ease of management	Minus Difficult to find Minus Search function

Features

Alemba Service Manager

Oracle IT Service Management Suite

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Alemba Service Manager - Ratings	Oracle IT Service Management Suite 6.8 1 Ratings 18% below category average
Organize and prioritize service tickets	00 Ratings	5.01 Ratings
Expert directory	00 Ratings	8.01 Ratings
Service restoration	00 Ratings	6.01 Ratings
Self-service tools	00 Ratings	8.01 Ratings

Change management

Comparison of Change management features of Product A and Product B
	Alemba Service Manager - Ratings	Oracle IT Service Management Suite 6.0 1 Ratings 33% below category average
Change requests repository	00 Ratings	7.01 Ratings
Change calendar	00 Ratings	4.01 Ratings
Service-level management	00 Ratings	7.01 Ratings

Best Alternatives
	Alemba Service Manager	Oracle IT Service Management Suite
Small Businesses	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	Ivanti Neurons for ITSM Score 9.1 out of 10	Ivanti Neurons for ITSM Score 9.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Alemba Service Manager	Oracle IT Service Management Suite
Likelihood to Recommend	9.0 (2 ratings)	6.0 (1 ratings)
Likelihood to Renew	8.0 (1 ratings)	- (0 ratings)

User Testimonials
	Alemba Service Manager	Oracle IT Service Management Suite
Likelihood to Recommend	Alemba When a Service Desk agent receives a request from a user to fulfill and an incident occurs during implementation, VMWare Service Manager (VSM) will be able to link all events and correlate records across the system. Incentivized Amr ElGarhy Business Relationship Manager (through a contract) Read full review	Oracle It is helpful when someone wants to reassign issues and delegate tasks to other co-workers. However, it is not a good place for documentation because it is difficult to navigate older issue tickets. This is my personal experience with RightNow, an Oracle application used to manage our incident reports and project tracking documents Incentivized Verified User Anonymous Read full review
Pros	Alemba Manage service processes Manage pools Automate services Incentivized Brian Kedash Technical Publishing Coordinator Read full review	Oracle It kept a log of all our issue tickets going back many years. Oracle made it easy to collaborate on issue tickets and work with my team members. It offered a number of features for formatting and inserting images and links, to make our issue tickets resemble an email. Oracle helped our department to delegate issue tickets and monitor each other's projects. Incentivized Verified User Anonymous Read full review
Cons	Alemba Embedded CI (configuration Item) scanner Reporting and dashboarding engine Incentivized Amr ElGarhy Business Relationship Manager (through a contract) Read full review	Oracle The search function was very poor, which made it difficult to find our issue tickets in RightNow. The Reply feature was kind of messy at times, it was difficult to find out who originally sent in tickets and reply all to people. It could have looked a bit sleeker, it looked somewhat outdated in the RightNow function. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	Alemba It's performed just how I want it to, so no real complaints really Incentivized Brian Kedash Technical Publishing Coordinator Read full review	Oracle No answers on this topic
Alternatives Considered	Alemba It wasn't my selection, it's been used for more than five years in the current organization. Incentivized Amr ElGarhy Business Relationship Manager (through a contract) Read full review	Oracle No answers on this topic
Return on Investment	Alemba Less management time spent on VMs and virtual environment Less money spent on compute Less money spent on servers Incentivized Brian Kedash Technical Publishing Coordinator Read full review	Oracle It was helpful because it was our only system for organizing incident reports, and it was where I worked 70% of the time to correspond with our customers. The interface was sometimes time-consuming to use, and I wondered if there would have been a more streamlined program to use. It made our work seem slow at times. This program did provide us with a back-log of all of our issues, so it was important for us to use to in order to find repeated incident reports. Incentivized Verified User Anonymous Read full review
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