Alemba Service Manager vs. ServiceNow Customer Service Management
Alemba Service Manager vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Alemba Service Manager | N/A | The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager. | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
Alemba Service Manager | ServiceNow Customer Service Management | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Alemba Service Manager | ServiceNow Customer Service Management | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
Alemba Service Manager | ServiceNow Customer Service Management | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Alemba Service Manager | ServiceNow Customer Service Management | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Alemba Service Manager | ServiceNow Customer Service Management | |
---|---|---|
Likelihood to Recommend | 9.0 (2 ratings) | 7.4 (6 ratings) |
Likelihood to Renew | 8.0 (1 ratings) | - (0 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Alemba Service Manager | ServiceNow Customer Service Management | |
---|---|---|
Likelihood to Recommend | Alemba | ServiceNow |
Pros | Alemba | ServiceNow |
Cons | Alemba | ServiceNow |
Likelihood to Renew | Alemba | ServiceNow No answers on this topic |
Usability | Alemba No answers on this topic | ServiceNow |
Support Rating | Alemba No answers on this topic | ServiceNow |
Alternatives Considered | Alemba | ServiceNow |
Return on Investment | Alemba | ServiceNow |
ScreenShots |